{"id":938,"date":"2025-03-19T19:33:30","date_gmt":"2025-03-19T12:33:30","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=938"},"modified":"2025-06-12T11:29:41","modified_gmt":"2025-06-12T04:29:41","slug":"tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/","title":{"rendered":"T\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 l\u00e0 g\u00ec?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Dich_vu_la_gi\" >D\u1ecbch v\u1ee5 l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Chat_luong_dich_vu\" >Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Chat_luong_dich_vu_la_gi\" >Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Dac_diem_cua_chat_luong_dich_vu\" >\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Vai_tro_cua_chat_luong_dich_vu\" >Vai tr\u00f2 c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Tieu_chi_danh_gia_chat_luong_dich_vu\" >Ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Yeu_to_lien_quan\" >Y\u1ebfu t\u1ed1 li\u00ean quan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Cam_nhan_cua_khach_hang\" >C\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Bo_tieu_chi_RATER\" >B\u1ed9 ti\u00eau ch\u00ed RATER<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/tinh-hieu-qua-cua-viec-cung-cap-dich-vu-la-gi\/#Tinh_hieu_qua_cua_viec_cung_cap_dich_vu\" >T\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Dich_vu_la_gi\"><\/span>D\u1ecbch v\u1ee5 l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>D\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau, nh\u01b0ng nh\u00ecn chung \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch hi\u1ec3u v\u1ec1 d\u1ecbch v\u1ee5:<\/p>\n<ul>\n<li><strong>Theo quan \u0111i\u1ec3m truy\u1ec1n th\u1ed1ng:<\/strong> D\u1ecbch v\u1ee5 l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng li\u00ean quan \u0111\u1ebfn s\u1ea3n xu\u1ea5t h\u00e0ng h\u00f3a v\u1eadt ch\u1ea5t, bao g\u1ed3m kh\u00e1ch s\u1ea1n, nh\u00e0 h\u00e0ng, s\u1eeda ch\u1eefa, gi\u1ea3i tr\u00ed, gi\u00e1o d\u1ee5c, y t\u1ebf, t\u00e0i ch\u00ednh, v\u1eadn t\u1ea3i, v.v.<\/li>\n<li><strong>Theo c\u00e1ch hi\u1ec3u ph\u1ed5 bi\u1ebfn:<\/strong> D\u1ecbch v\u1ee5 l\u00e0 ho\u1ea1t \u0111\u1ed9ng t\u1ea1o ra s\u1ea3n ph\u1ea9m v\u00f4 h\u00ecnh, gi\u1ea3i quy\u1ebft m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c t\u00e0i s\u1ea3n c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng chuy\u1ec3n giao quy\u1ec1n s\u1edf h\u1eefu.<\/li>\n<li><strong>Theo TCVN ISO 9000:2015:<\/strong> D\u1ecbch v\u1ee5 l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa nh\u00e0 cung c\u1ea5p v\u00e0 kh\u00e1ch h\u00e0ng, c\u00f9ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a nh\u00e0 cung c\u1ea5p nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><em>D\u1ecbch v\u1ee5 mang t\u00ednh v\u00f4 h\u00ecnh.<\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Chat_luong_dich_vu\"><\/span>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Chat_luong_dich_vu_la_gi\"><\/span>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m tr\u1eebu t\u01b0\u1ee3ng, \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.  C\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01a1n gi\u1ea3n:<\/p>\n<ul>\n<li><strong>Ch\u1ea5t l\u01b0\u1ee3ng = M\u1ee9c \u0111\u1ed9 th\u1ecfa m\u00e3n<\/strong><\/li>\n<li><strong>M\u1ee9c \u0111\u1ed9 th\u1ecfa m\u00e3n = C\u1ea3m nh\u1eadn &#8211; K\u1ef3 v\u1ecdng<\/strong><\/li>\n<\/ul>\n<p>N\u00f3i c\u00e1ch kh\u00e1c, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean s\u1ef1 so s\u00e1nh gi\u1eefa c\u1ea3m nh\u1eadn th\u1ef1c t\u1ebf c\u1ee7a kh\u00e1ch h\u00e0ng khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u00e0 k\u1ef3 v\u1ecdng ban \u0111\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<p><em>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dac_diem_cua_chat_luong_dich_vu\"><\/span>\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 mang nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m sau:<\/p>\n<ul>\n<li>T\u00ednh v\u01b0\u1ee3t tr\u1ed9i<\/li>\n<li>T\u00ednh \u0111\u1eb7c tr\u01b0ng c\u1ee7a s\u1ea3n ph\u1ea9m<\/li>\n<li>T\u00ednh cung \u1ee9ng<\/li>\n<li>T\u00ednh th\u1ecfa m\u00e3n nhu c\u1ea7u<\/li>\n<li>T\u00ednh t\u1ea1o ra gi\u00e1 tr\u1ecb<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Vai_tro_cua_chat_luong_dich_vu\"><\/span>Vai tr\u00f2 c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh, t\u0103ng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, m\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n, t\u0103ng l\u1ee3i nhu\u1eadn v\u00e0 gi\u1ea3m chi ph\u00ed.  N\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p><em>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 t\u1ed1t thu h\u00fat kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tieu_chi_danh_gia_chat_luong_dich_vu\"><\/span>Ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Vi\u1ec7c \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ea7n d\u1ef1a tr\u00ean nhi\u1ec1u y\u1ebfu t\u1ed1, bao g\u1ed3m c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, con ng\u01b0\u1eddi, m\u00f4i tr\u01b0\u1eddng v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Yeu_to_lien_quan\"><\/span>Y\u1ebfu t\u1ed1 li\u00ean quan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>C\u01a1 s\u1edf v\u1eadt ch\u1ea5t:<\/strong> M\u1eb7t b\u1eb1ng, trang thi\u1ebft b\u1ecb.<\/li>\n<li><strong>Con ng\u01b0\u1eddi:<\/strong> Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5.<\/li>\n<li><strong>M\u00f4i tr\u01b0\u1eddng:<\/strong> M\u00f4i tr\u01b0\u1eddng t\u1ef1 nhi\u00ean, x\u00e3 h\u1ed9i, v\u0103n h\u00f3a d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Cam_nhan_cua_khach_hang\"><\/span>C\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.  S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1, bao g\u1ed3m c\u1ea3 c\u00e1ch th\u1ee9c ph\u1ee5c v\u1ee5 v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<p><em>C\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1edbc \u0111o quan tr\u1ecdng nh\u1ea5t.<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Bo_tieu_chi_RATER\"><\/span>B\u1ed9 ti\u00eau ch\u00ed RATER<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u1ed9 ti\u00eau ch\u00ed RATER \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, bao g\u1ed3m:<\/p>\n<ol>\n<li><strong>\u0110\u1ed9 tin c\u1eady (Reliability):<\/strong> Th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 \u0111\u00fang cam k\u1ebft.<\/li>\n<li><strong>S\u1ef1 \u0111\u1ea3m b\u1ea3o (Assurance):<\/strong>  Ki\u1ebfn th\u1ee9c, th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p v\u00e0 s\u1ef1 tin c\u1eady c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li><strong>T\u00ednh h\u1eefu h\u00ecnh (Tangibles):<\/strong> C\u01a1 s\u1edf v\u1eadt ch\u1ea5t, trang thi\u1ebft b\u1ecb v\u00e0 ngo\u1ea1i h\u00ecnh nh\u00e2n vi\u00ean.<\/li>\n<li><strong>S\u1ef1 th\u1ea5u c\u1ea3m (Empathy):<\/strong> S\u1ef1 quan t\u00e2m v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Tr\u00e1ch nhi\u1ec7m (Responsiveness):<\/strong> S\u1ef1 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng.<\/li>\n<\/ol>\n<p><em>M\u00f4 h\u00ecnh RATER \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tinh_hieu_qua_cua_viec_cung_cap_dich_vu\"><\/span>T\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>T\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t, mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.  D\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 gi\u00fap t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c, n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 t\u0103ng c\u01b0\u1eddng l\u1ee3i nhu\u1eadn.  Vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u01b0 RATER gi\u00fap doanh nghi\u1ec7p nh\u1eadn di\u1ec7n \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5, t\u1eeb \u0111\u00f3 n\u00e2ng cao t\u00ednh hi\u1ec7u qu\u1ea3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 l\u00e0 g\u00ec? D\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau, nh\u01b0ng nh\u00ecn chung \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch hi\u1ec3u v\u1ec1 d\u1ecbch v\u1ee5: Theo quan \u0111i\u1ec3m truy\u1ec1n th\u1ed1ng: D\u1ecbch v\u1ee5 l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng li\u00ean quan \u0111\u1ebfn s\u1ea3n xu\u1ea5t&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-938","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=938"}],"version-history":[{"count":1,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/938\/revisions"}],"predecessor-version":[{"id":1279,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/938\/revisions\/1279"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}