{"id":9268,"date":"2025-04-09T05:51:43","date_gmt":"2025-04-08T22:51:43","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=9268"},"modified":"2025-06-29T20:45:03","modified_gmt":"2025-06-29T13:45:03","slug":"tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/","title":{"rendered":"TQM l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#TQM_la_gi\" >TQM l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cac_dac_diem_noi_bat_cua_TQM\" >C\u00e1c \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a TQM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Lay_khach_hang_lam_trong_tam\" >L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Quy_trinh_ro_rang\" >Quy tr\u00ecnh r\u00f5 r\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Co_moi_quan_he_chat_che_voi_cac_bo_phan\" >C\u00f3 m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cach_tiep_can_chien_luoc\" >C\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cai_thien_khong_ngung\" >C\u1ea3i thi\u1ec7n kh\u00f4ng ng\u1eebng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Quyet_dinh_dua_tren_du_lieu\" >Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Truyen_thong_hieu_qua\" >Truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cac_nguyen_tac_cua_TQM\" >C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a TQM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Loi_ich_khi_ap_dung_thanh_cong_TQM\" >L\u1ee3i \u00edch khi \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng TQM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Tang_su_hai_long_cua_khach_hang\" >T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Han_che_loi_san_pham\" >H\u1ea1n ch\u1ebf l\u1ed7i s\u1ea3n ph\u1ea9m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Giam_chi_phi\" >Gi\u1ea3m chi ph\u00ed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Tang_hieu_qua_hoat_dong\" >T\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Nang_cao_gia_tri_van_hoa_cho_to_chuc\" >N\u00e2ng cao gi\u00e1 tr\u1ecb v\u0103n h\u00f3a cho t\u1ed5 ch\u1ee9c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Quy_trinh_ap_dung_he_thong_quan_ly_chat_luong_toan_dien\" >Quy tr\u00ecnh \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_1_Tiep_can_khach_hang\" >B\u01b0\u1edbc 1: Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_2_To_chuc_va_nhan_su\" >B\u01b0\u1edbc 2: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_3_Xay_dung_chuong_trinh_chat_luong_toan_dien\" >B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_4_Phat_dong_va_thuc_hien_ke_hoach\" >B\u01b0\u1edbc 4: Ph\u00e1t \u0111\u1ed9ng v\u00e0 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_5_Danh_gia_chat_luong\" >B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_6_Hoach_dinh_chat_luong\" >B\u01b0\u1edbc 6: Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_7_Thiet_ke_chat_luong\" >B\u01b0\u1edbc 7: Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_8_Tai_cau_truc_he_thong\" >B\u01b0\u1edbc 8: T\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_9_Xay_dung_he_thong_chat_luong\" >B\u01b0\u1edbc 9: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_10_Phat_trien_he_thong_quan_ly_chat_luong\" >B\u01b0\u1edbc 10: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Buoc_11_Duy_tri_va_cai_tien\" >B\u01b0\u1edbc 11: Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cac_cong_cu_va_ky_thuat_TQM\" >C\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt TQM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Six_Sigma\" >Six Sigma<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Chu_trinh_PDCA\" >Chu tr\u00ecnh PDCA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Quy_trinh_5S\" >Quy tr\u00ecnh 5S<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Kaizen\" >Kaizen<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Cac_kho_khan_khi_ap_dung_TQM_tai_doanh_nghiep\" >C\u00e1c kh\u00f3 kh\u0103n khi \u00e1p d\u1ee5ng TQM t\u1ea1i doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Chua_nhan_thuc_hoac_hieu_ve_TQM\" >Ch\u01b0a nh\u1eadn th\u1ee9c ho\u1eb7c hi\u1ec3u v\u1ec1 TQM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Han_che_ve_tai_chinh\" >H\u1ea1n ch\u1ebf v\u1ec1 t\u00e0i ch\u00ednh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Hoat_dong_dao_tao_va_tu_van_TQM\" >Ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o v\u00e0 t\u01b0 v\u1ea5n TQM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Thoi_quen_ngai_thay_doi\" >Th\u00f3i quen ng\u1ea1i thay \u0111\u1ed5i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.ckconitsha.com\/vn\/tqm-la-gi-cach-xay-dung-he-thong-quan-ly-chat-luong-hieu-qua\/#Han_che_ve_nang_luc_quan_ly_va_trinh_do\" >H\u1ea1n ch\u1ebf v\u1ec1 n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd v\u00e0 tr\u00ecnh \u0111\u1ed9<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p style=\"text-align: justify\">Trong b\u1ed1i c\u1ea3nh kinh doanh \u0111\u1ea7y c\u1ea1nh tranh, vi\u1ec7c duy tr\u00ec v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p gi\u1eef v\u1eefng v\u1ecb th\u1ebf, c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t kinh doanh v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. TQM l\u00e0 h\u1ec7 th\u1ed1ng gi\u00fap c\u00e1c doanh nghi\u1ec7p ki\u1ec3m so\u00e1t hi\u1ec7u qu\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o to\u00e0n di\u1ec7n trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng.<\/p>\n<h2 id=\"tqm-la-gi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"TQM_la_gi\"><\/span>TQM l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">TQM (Total Quality Management) ngh\u0129a l\u00e0 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, t\u1eadp h\u1ee3p c\u00e1c h\u1ec7 th\u1ed1ng, quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p gi\u00fap doanh nghi\u1ec7p t\u0103ng c\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110\u00e2y c\u00f2n l\u00e0 m\u1ed9t tri\u1ebft l\u00fd, l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n \u0111\u1ed1i v\u1edbi vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. Trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t, vi\u1ec7c tri\u1ec3n khai TQM c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn 71,7% v\u00e0 l\u00e0m gi\u1ea3m chi ph\u00ed \u0111\u1ebfn 5%.<\/p>\n<p style=\"text-align: justify\">Trong m\u1ed9t kh\u1ea3o s\u00e1t, 67% ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft, ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch th\u1ef1c thi TQM v\u00e0o ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t v\u00e0 kinh doanh, Medrad &#8211; m\u1ed9t nh\u00e0 s\u1ea3n xu\u1ea5t thi\u1ebft b\u1ecb y t\u1ebf \u0111\u00e3 c\u00f3 m\u1ee9c t\u0103ng tr\u01b0\u1edfng doanh thu h\u00e0ng n\u0103m l\u00e0 15% trong b\u1ed1n n\u0103m li\u00ean ti\u1ebfp sau khi thi\u1ebft l\u1eadp TQM. Hay, AtlantiCare \u0111\u00e3 n\u00e2ng m\u1ee9c l\u1ee3i nhu\u1eadn l\u00ean g\u1ea5p 3 l\u1ea7n sau khi tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p style=\"text-align: center\"><em><img decoding=\"async\" alt=\"tqm l\u00e0 g\u00ec\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/1-tqm-la-gi.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\nTQM l\u00e0 Total Quality Management l\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/em><\/p>\n<h2 id=\"cac-dac-diem-noi-bat-cua-tqm\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cac_dac_diem_noi_bat_cua_TQM\"><\/span>C\u00e1c \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a TQM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"lay-khach-hang-lam-trong-tam\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Lay_khach_hang_lam_trong_tam\"><\/span>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Sam Walton &#8211; nh\u00e0 s\u00e1ng l\u1eadp Wal-mart, \u201cKh\u00e1ch h\u00e0ng l\u00e0 \u00d4ng ch\u1ee7 duy nh\u1ea5t c\u00f3 quy\u1ec1n sa th\u1ea3i nh\u00e2n vi\u00ean, gi\u00e1m \u0111\u1ed1c, k\u1ec3 c\u1ea3 gi\u1ea3i th\u1ec3 doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch ti\u00eau ti\u1ec1n c\u1ee7a m\u00ecnh \u1edf ch\u1ed7 kh\u00e1c.\u201d C\u00e2u n\u00f3i n\u00e0y th\u1ec3 hi\u1ec7n r\u00f5 vai tr\u00f2 then ch\u1ed1t c\u1ee7a kh\u00e1ch h\u00e0ng trong s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. Kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngu\u1ed3n thu nh\u1eadp ch\u00ednh m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 s\u1ed1ng c\u00f2n c\u1ee7a doanh nghi\u1ec7p. Khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 l\u1ef1a ch\u1ecdn r\u1eddi b\u1ecf, h\u1ecd s\u1ebd k\u00e9o theo s\u1ef1 suy t\u00e0n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\">Vi\u1ec7c l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m trong chi\u1ebfn l\u01b0\u1ee3c kinh doanh kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea9m t\u1ed1t, m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i n\u1eafm b\u1eaft r\u00f5 nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn. Trong khu\u00f4n kh\u1ed5 Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng To\u00e0n di\u1ec7n, m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p, t\u1eeb kh\u00e2u thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m cho \u0111\u1ebfn d\u1ecbch v\u1ee5 sau b\u00e1n h\u00e0ng, \u0111\u1ec1u ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng nh\u1eb1m \u0111\u00e1p \u1ee9ng v\u00e0 v\u01b0\u1ee3t qua k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng. Khi doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ecd kh\u00f4ng ch\u1ec9 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n bi\u1ebfn h\u1ecd th\u00e0nh nh\u1eefng \u201ct\u1ea5m qu\u1ea3ng c\u00e1o bi\u1ebft \u0111i\u201d \u2013 nh\u1eefng ng\u01b0\u1eddi s\u1ebd t\u1ef1 nguy\u1ec7n gi\u1edbi thi\u1ec7u v\u00e0 lan t\u1ecfa th\u01b0\u01a1ng hi\u1ec7u, gi\u00fap doanh nghi\u1ec7p ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd.<\/p>\n<h3 id=\"quy-trinh-ro-rang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_trinh_ro_rang\"><\/span>Quy tr\u00ecnh r\u00f5 r\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c xem nh\u01b0 tr\u1ee5 c\u1ed9t ch\u00ednh c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, n\u01a1i m\u1ed7i b\u01b0\u1edbc th\u1ef1c hi\u1ec7n \u0111\u1ec1u gi\u1eef vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c bi\u1ebfn \u0111\u1ed5i \u0111\u1ea7u v\u00e0o th\u00e0nh k\u1ebft qu\u1ea3 \u0111\u1ea7u ra c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng. M\u1ed9t trong nh\u1eefng nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i c\u1ee7a TQM l\u00e0 kh\u1ea3 n\u0103ng x\u00e1c \u0111\u1ecbnh v\u00e0 kh\u1eafc ph\u1ee5c c\u00e1c \u0111i\u1ec3m y\u1ebfu trong quy tr\u00ecnh l\u00e0m vi\u1ec7c, gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi c\u00f4ng \u0111o\u1ea1n t\u1eeb l\u00fac chu\u1ea9n b\u1ecb \u0111\u1ebfn khi cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ec1u \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao nh\u1ea5t.\u00a0\u0110\u1ec3 quy tr\u00ecnh \u0111\u01b0\u1ee3c di\u1ec5n ra tr\u01a1n tru v\u00e0 hi\u1ec7u qu\u1ea3, m\u1ecdi c\u00e1 nh\u00e2n tham gia \u0111\u1ec1u c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb ki\u1ebfn th\u1ee9c v\u00e0 hi\u1ec3u r\u00f5 nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh. \u0110\u1ed3ng th\u1eddi, h\u1ed7 tr\u1ee3 trong vi\u1ec7c li\u00ean t\u1ee5c theo d\u00f5i, ph\u00e2n t\u00edch v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<h3 id=\"co-moi-quan-he-chat-che-voi-cac-bo-phan\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Co_moi_quan_he_chat_che_voi_cac_bo_phan\"><\/span>C\u00f3 m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">S\u1ef1 h\u1ee3p t\u00e1c \u0111\u1ed3ng b\u1ed9 gi\u1eefa c\u00e1c ph\u00f2ng ban nh\u01b0 s\u1ea3n xu\u1ea5t, Marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh trong vi\u1ec7c duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Khi c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y l\u00e0m vi\u1ec7c g\u1eafn k\u1ebft v\u1edbi nhau gi\u00fap tr\u00e1nh t\u00ecnh tr\u1ea1ng ho\u1ea1t \u0111\u1ed9ng r\u1eddi r\u1ea1c, t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n v\u00e0 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. \u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean m\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p n\u01a1i t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean \u0111\u1ec1u nh\u1eadn th\u1ee9c s\u00e2u s\u1eafc v\u00e0 \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng l\u00ean h\u00e0ng \u0111\u1ea7u, \u0111\u1ed3ng th\u1eddi hi\u1ec3u r\u00f5 c\u00e1ch th\u1ee9c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<p style=\"text-align: justify\">Ngo\u00e0i ra, vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p v\u00e0 cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n, g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng chung c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<h3 id=\"cach-tiep-can-chien-luoc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cach_tiep_can_chien_luoc\"><\/span>C\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">TQM kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd m\u00e0 c\u00f2n l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ea7m nh\u00ecn v\u00e0 s\u1ee9 m\u1ec7nh. C\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a TQM b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau, sau \u0111\u00f3 t\u00edch h\u1ee3p ch\u1eb7t ch\u1ebd c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng v\u00e0o chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3. S\u1ef1 li\u00ean k\u1ebft n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn \u0111\u1ec1u c\u00f3 \u0111\u00f3ng g\u00f3p l\u00e2u d\u00e0i v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<h3 id=\"cai-thien-khong-ngung\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cai_thien_khong_ngung\"><\/span>C\u1ea3i thi\u1ec7n kh\u00f4ng ng\u1eebng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u1ea3i thi\u1ec7n kh\u00f4ng ng\u1eebng l\u00e0 m\u1ed9t nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i trong TQM, t\u1eadp trung v\u00e0o vi\u1ec7c li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn nh\u1ecf trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p. Qua \u0111\u00f3, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, th\u00fac \u0111\u1ea9y m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, t\u1ea1o n\u00ean m\u1ed9t v\u0103n h\u00f3a mang t\u00ednh h\u1ecdc h\u1ecfi v\u00e0 \u0111\u1ed5i m\u1edbi, n\u01a1i c\u00e1c \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch v\u00e0 th\u1eed nghi\u1ec7m. C\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Kaizen, v\u00f2ng tr\u00f2n Deming v\u00e0 5S l\u00e0 nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p h\u1eefu hi\u1ec7u trong vi\u1ec7c c\u1ea3i ti\u1ebfn quy tr\u00ecnh.<\/p>\n<h3 id=\"quyet-dinh-dua-tren-du-lieu\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quyet_dinh_dua_tren_du_lieu\"><\/span>Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong TQM, m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u v\u00e0 b\u1eb1ng ch\u1ee9ng r\u00f5 r\u00e0ng, cho ph\u00e9p doanh nghi\u1ec7p ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t v\u00e0 nh\u1eadn di\u1ec7n c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. Vi\u1ec7c thu th\u1eadp, x\u1eed l\u00fd v\u00e0 \u1ee9ng d\u1ee5ng d\u1eef li\u1ec7u c\u00f3 h\u1ec7 th\u1ed1ng kh\u00f4ng ch\u1ec9 gi\u00fap ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c xu h\u01b0\u1edbng v\u00e0 s\u1ef1 b\u1ea5t th\u01b0\u1eddng m\u00e0 c\u00f2n l\u00e0m r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/p>\n<p style=\"text-align: justify\">Vi\u1ec7c d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ea1o n\u00ean m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c minh b\u1ea1ch, n\u01a1i m\u1ecdi h\u00e0nh \u0111\u1ed9ng v\u00e0 s\u1ef1 thay \u0111\u1ed5i \u0111\u1ec1u \u0111\u01b0\u1ee3c minh ch\u1ee9ng b\u1edfi nh\u1eefng con s\u1ed1 v\u00e0 b\u1eb1ng ch\u1ee9ng c\u1ee5 th\u1ec3. T\u1eeb \u0111\u00f3, t\u0103ng c\u01b0\u1eddng ni\u1ec1m tin c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng, gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c uy t\u00edn v\u00e0 s\u1ef1 \u1ed5n \u0111\u1ecbnh trong ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n<h3 id=\"truyen-thong-hieu-qua\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Truyen_thong_hieu_qua\"><\/span>Truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3 l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn trong doanh nghi\u1ec7p, \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c k\u1ebft n\u1ed1i c\u00e1c ph\u00f2ng ban v\u00e0 c\u00e1 nh\u00e2n v\u1edbi nhau. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau n\u00e0y, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c trang b\u1ecb nh\u1eefng c\u00f4ng c\u1ee5 v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n ph\u00f9 h\u1ee3p \u0111\u1ec3 duy tr\u00ec s\u1ef1 k\u1ebft n\u1ed1i th\u00f4ng tin li\u00ean t\u1ee5c. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 th\u1ec3 n\u1eafm b\u1eaft v\u00e0 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng tr\u01b0\u1edbc c\u00e1c thay \u0111\u1ed5i ho\u1eb7c y\u00eau c\u1ea7u m\u1edbi t\u1eeb t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: center\"><em><img decoding=\"async\" alt=\"c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a tqm\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/2-cac-dac-diem-cua-tqm.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\nTQM l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1eadp trung h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng<\/em><\/p>\n<h2 id=\"cac-nguyen-tac-cua-tqm\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cac_nguyen_tac_cua_TQM\"><\/span>C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a TQM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Khi \u00e1p d\u1ee5ng \u0111\u00fang v\u00e0 nh\u1ea5t qu\u00e1n c\u00e1c nguy\u00ean t\u1eafc n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t.<\/p>\n<ul>\n<li style=\"text-align: justify\">T\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/li>\n<li style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, \u0111\u1ed3ng th\u1eddi c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/li>\n<li style=\"text-align: justify\">Nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1ef1c t\u1ebf v\u00e0 s\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t \u0111\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9.<\/li>\n<li style=\"text-align: justify\">Khuy\u1ebfn kh\u00edch giao ti\u1ebfp n\u1ed9i b\u1ed9 \u0111\u1ec3 duy tr\u00ec s\u1ef1 tham gia t\u00edch c\u1ef1c v\u00e0 tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o c\u00f3 s\u1ef1 l\u00e3nh \u0111\u1ea1o t\u1ed1t \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 th\u00fac \u0111\u1ea9y to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/li>\n<li style=\"text-align: justify\">T\u1eadp trung v\u00e0o vi\u1ec7c s\u1eeda l\u1ed7i v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c b\u1eb1ng v\u00f2ng tr\u00f2n PACE \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h2 id=\"loi-ich-khi-ap-dung-thanh-cong-tqm\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Loi_ich_khi_ap_dung_thanh_cong_TQM\"><\/span>L\u1ee3i \u00edch khi \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng TQM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>H\u1ea1n ch\u1ebf l\u1ed7i s\u1ea3n ph\u1ea9m<\/li>\n<li>Gi\u1ea3m chi ph\u00ed<\/li>\n<li>T\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng<\/li>\n<li>N\u00e2ng cao gi\u00e1 tr\u1ecb v\u0103n h\u00f3a cho t\u1ed5 ch\u1ee9c<\/li>\n<\/ol>\n<h3 id=\"tang-su-hai-long-cua-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tang_su_hai_long_cua_khach_hang\"><\/span>T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Khi TQM \u0111\u01b0\u1ee3c tri\u1ec3n khai th\u00e0nh c\u00f4ng, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c n\u00e2ng cao \u0111\u00e1ng k\u1ec3. Kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n, t\u1eeb \u0111\u00f3 t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd. M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng kh\u00f4ng ch\u1ec9 quay l\u1ea1i mua h\u00e0ng m\u00e0 c\u00f2n c\u00f3 xu h\u01b0\u1edbng gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p t\u1edbi ng\u01b0\u1eddi kh\u00e1c, t\u1ea1o ra hi\u1ec7u \u1ee9ng lan truy\u1ec1n t\u00edch c\u1ef1c. Qua \u0111\u00f3, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i m\u00e0 c\u00f2n thu h\u00fat th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<h3 id=\"han-che-loi-san-pham\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Han_che_loi_san_pham\"><\/span>H\u1ea1n ch\u1ebf l\u1ed7i s\u1ea3n ph\u1ea9m<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u00c1p d\u1ee5ng TQM gi\u00fap doanh nghi\u1ec7p t\u1eadp trung v\u00e0o vi\u1ec7c ki\u1ec3m so\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u c\u00e1c l\u1ed7i s\u1ea3n ph\u1ea9m. B\u1eb1ng c\u00e1ch li\u00ean t\u1ee5c gi\u00e1m s\u00e1t v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh, TQM gi\u00fap ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi, tr\u00e1nh l\u00e3ng ph\u00ed nguy\u00ean v\u1eadt li\u1ec7u v\u00e0 c\u00f4ng s\u1ee9c. Vi\u1ec7c gi\u1ea3m thi\u1ec3u l\u1ed7i s\u1ea3n ph\u1ea9m gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed hi\u1ec7u qu\u1ea3, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3, \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng \u0111\u1ea1t ti\u00eau chu\u1ea9n cao nh\u1ea5t tr\u01b0\u1edbc khi \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"giam-chi-phi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Giam_chi_phi\"><\/span>Gi\u1ea3m chi ph\u00ed<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">TQM gi\u00fap lo\u1ea1i b\u1ecf nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng hi\u1ec7u qu\u1ea3, gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 kinh doanh. Vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb \u0111\u1ea7u v\u00e0o \u0111\u1ebfn \u0111\u1ea7u ra gi\u00fap doanh nghi\u1ec7p tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c chi ph\u00ed li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eeda ch\u1eefa, thay th\u1ebf ho\u1eb7c b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m l\u1ed7i. H\u01a1n n\u1eefa, TQM c\u00f2n gi\u00fap t\u1ed1i \u01b0u h\u00f3a s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean, t\u1eeb \u0111\u00f3 gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t v\u00e0 n\u00e2ng cao l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p.<\/p>\n<h3 id=\"tang-hieu-qua-hoat-dong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tang_hieu_qua_hoat_dong\"><\/span>T\u0103ng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Ngo\u00e0i t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, TQM c\u00f2n c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n b\u1ed9 doanh nghi\u1ec7p. B\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c, lo\u1ea1i b\u1ecf c\u00e1c c\u00f4ng vi\u1ec7c th\u1eeba th\u00e3i v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, TQM gi\u00fap doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng m\u01b0\u1ee3t m\u00e0 h\u01a1n, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c. Hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u0103ng cao gi\u00fap doanh nghi\u1ec7p c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng nhu c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng, n\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ea1nh tranh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng.<\/p>\n<h3 id=\"nang-cao-gia-tri-van-hoa-cho-to-chuc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nang_cao_gia_tri_van_hoa_cho_to_chuc\"><\/span>N\u00e2ng cao gi\u00e1 tr\u1ecb v\u0103n h\u00f3a cho t\u1ed5 ch\u1ee9c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u00c1p d\u1ee5ng TQM th\u00e0nh c\u00f4ng c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p m\u1ea1nh m\u1ebd, n\u01a1i m\u00e0 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c coi l\u00e0 tr\u1ecdng t\u00e2m. V\u0103n h\u00f3a n\u00e0y th\u00fac \u0111\u1ea9y s\u1ef1 tham gia t\u00edch c\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean, khuy\u1ebfn kh\u00edch h\u1ecd \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng v\u00e0 s\u00e1ng ki\u1ebfn m\u1edbi. Khi m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung l\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i v\u00e0 l\u00f2ng t\u1ef1 h\u00e0o v\u1ec1 c\u00f4ng vi\u1ec7c s\u1ebd \u0111\u01b0\u1ee3c t\u0103ng c\u01b0\u1eddng, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, s\u00e1ng t\u1ea1o v\u00e0 t\u1ea1o ra nh\u1eefng gi\u00e1 tr\u1ecb b\u1ec1n v\u1eefng cho t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"l\u1ee3i \u00edch c\u1ee7a tqm\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/3-loi-ich-cua-tqm.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\n<em>Vi\u1ec7c \u1ee9ng d\u1ee5ng TQM v\u00e0o doanh nghi\u1ec7p gi\u00fap gi\u1ea3m chi ph\u00ed v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/em><\/p>\n<h2 id=\"quy-trinh-ap-dung-he-thong-quan-ly-chat-luong-toan-dien\"><span class=\"ez-toc-section\" id=\"Quy_trinh_ap_dung_he_thong_quan_ly_chat_luong_toan_dien\"><\/span>Quy tr\u00ecnh \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>B\u01b0\u1edbc 1: Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng<\/li>\n<li>B\u01b0\u1edbc 2: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1<\/li>\n<li>B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/li>\n<li>B\u01b0\u1edbc 4: Ph\u00e1t \u0111\u1ed9ng v\u00e0 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch<\/li>\n<li>B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u01b0\u1edbc 6: Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u01b0\u1edbc 7: Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u01b0\u1edbc 8: T\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng<\/li>\n<li>B\u01b0\u1edbc 9: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u01b0\u1edbc 10: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u01b0\u1edbc 11: Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn<\/li>\n<\/ol>\n<h3 id=\"buoc-1-tiep-can-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_1_Tiep_can_khach_hang\"><\/span>B\u01b0\u1edbc 1: Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t trong quy tr\u00ecnh TQM. Doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u r\u00f5 nhu c\u1ea7u, mong \u0111\u1ee3i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n qua c\u00e1c ph\u01b0\u01a1ng ph\u00e1p nh\u01b0 kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, ph\u1ecfng v\u1ea5n ho\u1eb7c thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb c\u00e1c ph\u1ea3n h\u1ed3i tr\u01b0\u1edbc \u0111\u00f3. Th\u00f4ng tin n\u00e0y gi\u00fap doanh nghi\u1ec7p \u0111\u1ecbnh h\u01b0\u1edbng cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 cung c\u1ea5p \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qua s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"buoc-2-to-chuc-va-nhan-su\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_2_To_chuc_va_nhan_su\"><\/span>B\u01b0\u1edbc 2: T\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Sau khi x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ea7n c\u1ea5u tr\u00fac l\u1ea1i t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n s\u1ef1 \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau TQM nh\u01b0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, \u0111\u1ecbnh r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m, x\u00e2y d\u1ef1ng m\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng. Ban l\u00e3nh \u0111\u1ea1o c\u1ea7n th\u1ec3 hi\u1ec7n cam k\u1ebft m\u1ea1nh m\u1ebd trong vi\u1ec7c th\u1ef1c hi\u1ec7n TQM v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh n\u00e0y.<\/p>\n<h3 id=\"buoc-3-xay-dung-chuong-trinh-chat-luong-toan-dien\"><span class=\"ez-toc-section\" id=\"Buoc_3_Xay_dung_chuong_trinh_chat_luong_toan_dien\"><\/span>B\u01b0\u1edbc 3: X\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong b\u01b0\u1edbc n\u00e0y, doanh nghi\u1ec7p thi\u1ebft k\u1ebf m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, bao g\u1ed3m c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng c\u1ee5 th\u1ec3, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng v\u00e0 c\u00e1c ch\u1ec9 ti\u00eau \u0111\u00e1nh gi\u00e1. Ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c l\u1eadp d\u1ef1a tr\u00ean nh\u1eefng th\u00f4ng tin t\u1eeb b\u01b0\u1edbc ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3i linh ho\u1ea1t \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng kinh doanh v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"buoc-4-phat-dong-va-thuc-hien-ke-hoach\"><span class=\"ez-toc-section\" id=\"Buoc_4_Phat_dong_va_thuc_hien_ke_hoach\"><\/span>B\u01b0\u1edbc 4: Ph\u00e1t \u0111\u1ed9ng v\u00e0 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Khi ch\u01b0\u01a1ng tr\u00ecnh TQM \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 ph\u00e1t \u0111\u1ed9ng ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y trong to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c. Theo \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 \u0111\u1ec3 t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean hi\u1ec3u v\u00e0 cam k\u1ebft tham gia. \u0110\u1ed3ng th\u1eddi, thi\u1ebft l\u1eadp m\u1ed9t k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n chi ti\u1ebft, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 th\u1eddi gian c\u1ee5 th\u1ec3 cho t\u1eebng h\u1ea1ng m\u1ee5c c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u01b0\u01a1ng tr\u00ecnh \u0111\u01b0\u1ee3c tri\u1ec3n khai hi\u1ec7u qu\u1ea3.<\/p>\n<h3 id=\"buoc-5-danh-gia-chat-luong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_5_Danh_gia_chat_luong\"><\/span>B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong b\u01b0\u1edbc n\u00e0y, doanh nghi\u1ec7p c\u1ea7n ti\u1ebfn h\u00e0nh \u0111o l\u01b0\u1eddng c\u00e1c chi ph\u00ed li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7n t\u1ea1i, bao g\u1ed3m c\u1ea3 chi ph\u00ed ng\u0103n ng\u1eeba v\u00e0 chi ph\u00ed kh\u1eafc ph\u1ee5c l\u1ed7i. \u0110\u1ed3ng th\u1eddi, c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111ang t\u1ed3n t\u1ea1i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng TQM \u0111\u00e3 tri\u1ec3n khai. M\u1ed7i giai \u0111o\u1ea1n c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh TQM c\u1ea7n \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch chi ti\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh chi ph\u00ed c\u1ee5 th\u1ec3 v\u00e0 t\u00e1c \u0111\u1ed9ng kinh t\u1ebf. T\u1eeb k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1, doanh nghi\u1ec7p s\u1ebd c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 hi\u1ec7u qu\u1ea3 kinh t\u1ebf c\u1ee7a TQM, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng.<\/p>\n<h3 id=\"buoc-6-hoach-dinh-chat-luong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_6_Hoach_dinh_chat_luong\"><\/span>B\u01b0\u1edbc 6: Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Doanh nghi\u1ec7p c\u1ea7n chi ti\u1ebft h\u00f3a c\u00e1c ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c trong ch\u01b0\u01a1ng tr\u00ecnh TQM, \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng m\u1ed9t k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng to\u00e0n di\u1ec7n, t\u01b0\u01a1ng th\u00edch v\u1edbi chi\u1ebfn l\u01b0\u1ee3c chung v\u00e0 bao qu\u00e1t m\u1ecdi ho\u1ea1t \u0111\u1ed9ng. Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 ch\u00eca kh\u00f3a gi\u00fap doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng t\u1ed1t nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng, t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c c\u1ea1nh tranh v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u h\u01b0\u1edbng t\u1edbi vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng.<\/p>\n<h3 id=\"buoc-7-thiet-ke-chat-luong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_7_Thiet_ke_chat_luong\"><\/span>B\u01b0\u1edbc 7: Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng ho\u00e0n h\u1ea3o c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 \u0111\u1eb7t ra. Qu\u00e1 tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, t\u1eeb nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ebfn s\u1ea3n xu\u1ea5t v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t.\u00a0\u00a0<\/p>\n<h3 id=\"buoc-8-tai-cau-truc-he-thong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_8_Tai_cau_truc_he_thong\"><\/span>B\u01b0\u1edbc 8: T\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM), doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1ea7n t\u00e1i c\u1ea5u tr\u00fac h\u1ec7 th\u1ed1ng hi\u1ec7n t\u1ea1i nh\u01b0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh l\u00e0m vi\u1ec7c, t\u00e1i t\u1ed5 ch\u1ee9c c\u00e1c ph\u00f2ng ban ho\u1eb7c n\u00e2ng c\u1ea5p c\u00f4ng ngh\u1ec7 v\u00e0 thi\u1ebft b\u1ecb. C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u1ea7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 tr\u1edf n\u00ean tinh g\u1ecdn h\u01a1n, qu\u1ea3n l\u00fd ch\u1ee9c n\u0103ng ch\u00e9o hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u0103ng c\u01b0\u1eddng quy\u1ec1n t\u1ef1 ch\u1ee7 v\u00e0 hi\u1ec7u qu\u1ea3 \u1ee7y quy\u1ec1n. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i \u0111\u1ec3 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng cao trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<h3 id=\"buoc-9-xay-dung-he-thong-chat-luong\"><span class=\"ez-toc-section\" id=\"Buoc_9_Xay_dung_he_thong_chat_luong\"><\/span>B\u01b0\u1edbc 9: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Sau khi t\u00e1i c\u1ea5u tr\u00fac, doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng ch\u1eb7t ch\u1ebd, bao g\u1ed3m c\u00e1c quy tr\u00ecnh, ti\u00eau chu\u1ea9n v\u00e0 ch\u00ednh s\u00e1ch qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. H\u1ec7 th\u1ed1ng n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 d\u1ec5 d\u00e0ng ki\u1ec3m so\u00e1t, \u0111\u00e1nh gi\u00e1, v\u00e0 \u0111i\u1ec1u ch\u1ec9nh khi c\u1ea7n thi\u1ebft. X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng trong doanh nghi\u1ec7p \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo ti\u00eau chu\u1ea9n cao nh\u1ea5t.<\/p>\n<h3 id=\"buoc-10-phat-trien-he-thong-quan-ly-chat-luong\"><span class=\"ez-toc-section\" id=\"Buoc_10_Phat_trien_he_thong_quan_ly_chat_luong\"><\/span>B\u01b0\u1edbc 10: Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u1ec3 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec1u tu\u00e2n th\u1ee7 \u0111\u00fang chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch v\u00e0 m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1eb7t ra. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ph\u1ed1i h\u1ee3p \u0111\u1ed3ng b\u1ed9 t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean, nh\u1eb1m theo d\u00f5i li\u00ean t\u1ee5c, ph\u00e1t hi\u1ec7n, ng\u0103n ch\u1eb7n sai s\u00f3t k\u1ecbp th\u1eddi v\u00e0 gi\u1ea3m thi\u1ec3u chi ph\u00ed hi\u1ec7u qu\u1ea3. Ngo\u00e0i ra, doanh nghi\u1ec7p c\u1ea7n li\u00ean t\u1ee5c \u0111\u1ec1 xu\u1ea5t c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u1ec3 ho\u00e0n thi\u1ec7n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ea3m b\u1ea3o s\u1ef1 b\u1ec1n v\u1eefng trong ho\u1ea1t \u0111\u1ed9ng kinh doanh.\u00a0<\/p>\n<h3 id=\"buoc-11-duy-tri-va-cai-tien\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Buoc_11_Duy_tri_va_cai_tien\"><\/span>B\u01b0\u1edbc 11: Duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t chu tr\u00ecnh li\u00ean t\u1ee5c gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 duy tr\u00ec \u0111\u01b0\u1ee3c v\u1ecb th\u1ebf d\u1eabn \u0111\u1ea7u c\u1ee7a m\u00ecnh v\u1ec1 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng, doanh nghi\u1ec7p c\u1ea7n li\u00ean t\u1ee5c v\u00e0 c\u1ea3i ti\u1ebfn, l\u1ef1a ch\u1ecdn v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p v\u00e0 c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p.<\/p>\n<p style=\"text-align: center\"><em><img decoding=\"async\" alt=\"quy tr\u00ecnh tri\u1ec3n khai tqm\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/4-quy-trinh-trien-khai-tqm.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\nDoanh nghi\u1ec7p c\u1ea7n thi\u1ebft l\u1eadp quy tr\u00ecnh tri\u1ec3n khai TQM ch\u1eb7t ch\u1ebd<\/em><\/p>\n<h2 id=\"cac-cong-cu-va-ky-thuat-tqm\"><span class=\"ez-toc-section\" id=\"Cac_cong_cu_va_ky_thuat_TQM\"><\/span>C\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt TQM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">\u0110\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a tri\u1ebft l\u00fd n\u00e0y, TQM cung c\u1ea5p m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt \u0111a d\u1ea1ng, gi\u00fap c\u00e1c doanh nghi\u1ec7p ph\u00e2n t\u00edch, c\u1ea3i ti\u1ebfn v\u00e0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn:<\/p>\n<ol>\n<li>Six Sigma<\/li>\n<li>Chu tr\u00ecnh PDCA<\/li>\n<li>Quy tr\u00ecnh 5S<\/li>\n<li>Kaizen<\/li>\n<\/ol>\n<h3 id=\"six-sigma\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Six_Sigma\"><\/span>Six Sigma<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Six Sigma l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 bi\u1ebfn \u0111\u1ed9ng trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t. V\u1edbi m\u1ee5c ti\u00eau \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ef7 l\u1ec7 sai s\u00f3t th\u1ea5p nh\u1ea5t c\u00f3 th\u1ec3 (3 &#8211; 4 l\u1ed7i tr\u00ean m\u1ed9t tri\u1ec7u s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t), Six Sigma s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh.\u00a0<\/p>\n<p style=\"text-align: justify\">Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho c\u00e1c d\u1ef1 \u00e1n l\u1edbn, n\u01a1i m\u00e0 vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch kinh t\u1ebf r\u00f5 r\u1ec7t. Six Sigma kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng \u0111\u1ed9 ch\u00ednh x\u00e1c trong s\u1ea3n xu\u1ea5t m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao h\u01a1n.<\/p>\n<h3 id=\"chu-trinh-pdca\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Chu_trinh_PDCA\"><\/span>Chu tr\u00ecnh PDCA<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">PDCA (Plan-Do-Check-Act) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong TQM, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u00e1c quy tr\u00ecnh v\u00e0 ho\u1ea1t \u0111\u1ed9ng trong doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn qu\u1ea3n l\u00fd ph\u1ed5 bi\u1ebfn gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao h\u01a1n th\u00f4ng qua c\u00e1c b\u01b0\u1edbc c\u1ea3i ti\u1ebfn nh\u1ecf l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.\u00a0<\/p>\n<ul>\n<li style=\"text-align: justify\">\n<p>Plan (L\u1eadp k\u1ebf ho\u1ea1ch): Doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft ho\u1eb7c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn. M\u1ee5c ti\u00eau c\u1ee7a b\u01b0\u1edbc n\u00e0y l\u00e0 thu th\u1eadp d\u1eef li\u1ec7u, ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Do (Th\u1ef1c hi\u1ec7n): Giai \u0111o\u1ea1n n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch \u0111\u00e3 l\u1eadp ra trong b\u01b0\u1edbc tr\u01b0\u1edbc. \u0110\u1ed9i ng\u0169 s\u1ebd ti\u1ebfn h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c thay \u0111\u1ed5i quy tr\u00ecnh theo k\u1ebf ho\u1ea1ch v\u00e0 theo d\u00f5i c\u1ea9n th\u1eadn c\u00e1c t\u00e1c \u0111\u1ed9ng c\u1ee7a nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Check (Ki\u1ec3m tra): Sau khi th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch, doanh nghi\u1ec7p c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c so v\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1eb7t ra. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem c\u00e1c thay \u0111\u1ed5i c\u00f3 mang l\u1ea1i hi\u1ec7u qu\u1ea3 nh\u01b0 mong \u0111\u1ee3i hay kh\u00f4ng.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Act (H\u00e0nh \u0111\u1ed9ng): D\u1ef1a tr\u00ean nh\u1eefng k\u1ebft qu\u1ea3 thu \u0111\u01b0\u1ee3c t\u1eeb b\u01b0\u1edbc ki\u1ec3m tra, doanh nghi\u1ec7p s\u1ebd ti\u1ebfn h\u00e0nh c\u00e1c h\u00e0nh \u0111\u1ed9ng th\u00edch h\u1ee3p. N\u1ebfu k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u01b0 mong \u0111\u1ee3i, doanh nghi\u1ec7p s\u1ebd chu\u1ea9n h\u00f3a c\u00e1c thay \u0111\u1ed5i v\u00e0 \u00e1p d\u1ee5ng ch\u00fang r\u1ed9ng r\u00e3i h\u01a1n. N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c, c\u1ea7n quay l\u1ea1i b\u01b0\u1edbc l\u1eadp k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n<\/li>\n<\/ul>\n<h3 id=\"quy-trinh-5s\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_trinh_5S\"><\/span>Quy tr\u00ecnh 5S<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">5S l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd n\u01a1i l\u00e0m vi\u1ec7c xu\u1ea5t ph\u00e1t t\u1eeb Nh\u1eadt B\u1ea3n, t\u1eadp trung v\u00e0o vi\u1ec7c duy tr\u00ec m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c s\u1ea1ch s\u1ebd, c\u00f3 t\u1ed5 ch\u1ee9c v\u00e0 hi\u1ec7u qu\u1ea3. 5S bao g\u1ed3m n\u0103m b\u01b0\u1edbc: Seiri (S\u00e0ng l\u1ecdc), Seiton (S\u1eafp x\u1ebfp), Seiso (S\u1ea1ch s\u1ebd), Seiketsu (S\u0103n s\u00f3c) v\u00e0 Shitsuke (S\u1eb5n s\u00e0ng).\u00a0<\/p>\n<p style=\"text-align: justify\">M\u1ed7i b\u01b0\u1edbc trong 5S \u0111\u1ec1u nh\u1eb1m m\u1ee5c ti\u00eau t\u1ea1o ra m\u1ed9t n\u01a1i l\u00e0m vi\u1ec7c m\u00e0 t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 v\u1eadt t\u01b0 \u0111\u1ec1u \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp h\u1ee3p l\u00fd, d\u1ec5 d\u00e0ng t\u00ecm th\u1ea5y v\u00e0 s\u1eed d\u1ee5ng, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 s\u1ea3n xu\u1ea5t. \u0110\u1ed3ng th\u1eddi, quy tr\u00ecnh 5S c\u0169ng g\u00f3p ph\u1ea7n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c an to\u00e0n, n\u00e2ng cao tinh th\u1ea7n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.\u00a0<\/p>\n<h3 id=\"kaizen\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Kaizen\"><\/span>Kaizen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Kaizen l\u00e0 m\u1ed9t trong nh\u1eefng tri\u1ebft l\u00fd n\u1ed5i ti\u1ebfng v\u1ec1 kinh doanh v\u00e0 s\u1ea3n xu\u1ea5t c\u1ee7a Nh\u1eadt B\u1ea3n, hi\u1ec7n \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng nhi\u1ec1u trong h\u1ec7 th\u1ed1ng TQM, v\u1edbi ngh\u0129a \u0111en l\u00e0 \u201cc\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c\u201d. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a quy tr\u00ecnh s\u1ea3n xu\u1ea5t, t\u1eeb vi\u1ec7c gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed cho \u0111\u1ebfn n\u00e2ng cao hi\u1ec7u qu\u1ea3 lao \u0111\u1ed9ng.<\/p>\n<p style=\"text-align: justify\">Theo \u0111\u00f3, Kaizen \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c, t\u1eeb c\u1ea5p qu\u1ea3n l\u00fd \u0111\u1ebfn nh\u00e2n vi\u00ean \u1edf t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p. B\u1eb1ng c\u00e1ch t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn kh\u00f4ng ng\u1eebng, Kaizen gi\u00fap doanh nghi\u1ec7p duy tr\u00ec s\u1ef1 linh ho\u1ea1t v\u00e0 c\u1ea1nh tranh trong m\u00f4i tr\u01b0\u1eddng kinh doanh li\u00ean t\u1ee5c thay \u0111\u1ed5i. Nh\u1eefng c\u1ea3i ti\u1ebfn nh\u1ecf nh\u01b0ng li\u00ean t\u1ee5c s\u1ebd g\u00f3p ph\u1ea7n t\u1ea1o ra nh\u1eefng thay \u0111\u1ed5i l\u1edbn trong d\u00e0i h\u1ea1n.<\/p>\n<p style=\"text-align: center\"><em><img decoding=\"async\" alt=\"c\u00f4ng c\u1ee5 th\u1ef1c hi\u1ec7n tqm\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/5-cong-cu-cua-tqm.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\nKaizen l\u00e0 c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c doanh nghi\u1ec7p khi tri\u1ec3n khai TQM<\/em><\/p>\n<h2 id=\"cac-kho-khan-khi-ap-dung-tqm-tai-doanh-nghiep\"><span class=\"ez-toc-section\" id=\"Cac_kho_khan_khi_ap_dung_TQM_tai_doanh_nghiep\"><\/span>C\u00e1c kh\u00f3 kh\u0103n khi \u00e1p d\u1ee5ng TQM t\u1ea1i doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Ch\u01b0a nh\u1eadn th\u1ee9c ho\u1eb7c hi\u1ec3u v\u1ec1 TQM<\/li>\n<li>H\u1ea1n ch\u1ebf v\u1ec1 t\u00e0i ch\u00ednh<\/li>\n<li>Ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o v\u00e0 t\u01b0 v\u1ea5n TQM<\/li>\n<li>Th\u00f3i quen ng\u1ea1i thay \u0111\u1ed5i<\/li>\n<li>H\u1ea1n ch\u1ebf v\u1ec1 n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd v\u00e0 tr\u00ecnh \u0111\u1ed9<\/li>\n<\/ol>\n<h3 id=\"chua-nhan-thuc-hoac-hieu-ve-tqm\"><span class=\"ez-toc-section\" id=\"Chua_nhan_thuc_hoac_hieu_ve_TQM\"><\/span>Ch\u01b0a nh\u1eadn th\u1ee9c ho\u1eb7c hi\u1ec3u v\u1ec1 TQM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ed9t trong nh\u1eefng kh\u00f3 kh\u0103n l\u1edbn nh\u1ea5t khi \u00e1p d\u1ee5ng TQM l\u00e0 s\u1ef1 thi\u1ebfu nh\u1eadn th\u1ee9c ho\u1eb7c hi\u1ec3u bi\u1ebft \u0111\u00fang \u0111\u1eafn v\u1ec1 h\u1ec7 th\u1ed1ng n\u00e0y trong n\u1ed9i b\u1ed9 doanh nghi\u1ec7p. Nhi\u1ec1u nh\u00e2n vi\u00ean v\u00e0 th\u1eadm ch\u00ed c\u1ea3 l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec3u r\u00f5 v\u1ec1 l\u1ee3i \u00edch v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a TQM, d\u1eabn \u0111\u1ebfn s\u1ef1 thi\u1ebfu cam k\u1ebft v\u00e0 kh\u00f4ng \u0111\u1ee7 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n. H\u1ecd c\u00f3 th\u1ec3 coi TQM nh\u01b0 m\u1ed9t quy tr\u00ecnh ph\u1ee9c t\u1ea1p, t\u1ed1n k\u00e9m th\u1eddi gian m\u00e0 kh\u00f4ng th\u1ea5y \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb th\u1ef1c ti\u1ec5n m\u00e0 n\u00f3 mang l\u1ea1i. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra r\u00e0o c\u1ea3n l\u1edbn trong vi\u1ec7c tri\u1ec3n khai hi\u1ec7u qu\u1ea3 TQM.<\/p>\n<h3 id=\"han-che-ve-tai-chinh\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Han_che_ve_tai_chinh\"><\/span>H\u1ea1n ch\u1ebf v\u1ec1 t\u00e0i ch\u00ednh<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u00c1p d\u1ee5ng TQM \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111\u1ea7u t\u01b0 l\u1edbn v\u1ec1 t\u00e0i ch\u00ednh, bao g\u1ed3m chi ph\u00ed cho \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, c\u1ea3i ti\u1ebfn quy tr\u00ecnh v\u00e0 n\u00e2ng c\u1ea5p c\u00f4ng ngh\u1ec7. \u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u00e1ng k\u1ec3. H\u1ea1n ch\u1ebf v\u1ec1 t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 khi\u1ebfn doanh nghi\u1ec7p kh\u00f3 kh\u0103n trong vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a TQM, d\u1eabn \u0111\u1ebfn vi\u1ec7c kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 \u0111\u1ec1 ra. Ngo\u00e0i ra, doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c duy tr\u00ec c\u00e1c ho\u1ea1t \u0111\u1ed9ng TQM l\u00e2u d\u00e0i n\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 h\u1ed7 tr\u1ee3 t\u00e0i ch\u00ednh \u1ed5n \u0111\u1ecbnh.<\/p>\n<h3 id=\"hoat-dong-dao-tao-va-tu-van-tqm\"><span class=\"ez-toc-section\" id=\"Hoat_dong_dao_tao_va_tu_van_TQM\"><\/span>Ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o v\u00e0 t\u01b0 v\u1ea5n TQM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u00e0o t\u1ea1o v\u00e0 t\u01b0 v\u1ea5n TQM l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng, nh\u01b0ng \u0111\u00e2y c\u0169ng l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c l\u1edbn \u0111\u1ed1i v\u1edbi nhi\u1ec1u doanh nghi\u1ec7p. Vi\u1ec7c t\u00ecm ki\u1ebfm c\u00e1c chuy\u00ean gia t\u01b0 v\u1ea5n c\u00f3 kinh nghi\u1ec7m v\u00e0 kh\u1ea3 n\u0103ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf c\u00e1c khu v\u1ef1c thi\u1ebfu ngu\u1ed3n l\u1ef1c. Ngo\u00e0i ra, chi ph\u00ed cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o v\u00e0 t\u01b0 v\u1ea5n th\u01b0\u1eddng cao, g\u00e2y \u00e1p l\u1ef1c l\u00ean ng\u00e2n s\u00e1ch c\u1ee7a doanh nghi\u1ec7p. N\u1ebfu kh\u00f4ng c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u00e0 li\u00ean t\u1ee5c, vi\u1ec7c \u00e1p d\u1ee5ng TQM s\u1ebd tr\u1edf n\u00ean k\u00e9m hi\u1ec7u qu\u1ea3, d\u1eabn \u0111\u1ebfn s\u1ef1 thi\u1ebfu nh\u1ea5t qu\u00e1n trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/p>\n<h3 id=\"thoi-quen-ngai-thay-doi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Thoi_quen_ngai_thay_doi\"><\/span>Th\u00f3i quen ng\u1ea1i thay \u0111\u1ed5i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">TQM y\u00eau c\u1ea7u m\u1ed9t s\u1ef1 thay \u0111\u1ed5i to\u00e0n di\u1ec7n trong c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p, t\u1eeb quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ebfn t\u01b0 duy v\u00e0 v\u0103n h\u00f3a doanh nghi\u1ec7p. Tuy nhi\u00ean, nhi\u1ec1u nh\u00e2n vi\u00ean v\u00e0 c\u1ea3 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 c\u00f3 th\u00f3i quen ng\u1ea1i thay \u0111\u1ed5i, d\u1eabn \u0111\u1ebfn s\u1ef1 ph\u1ea3n kh\u00e1ng v\u00e0 kh\u00f4ng s\u1eb5n s\u00e0ng tham gia v\u00e0o qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i. Th\u00f3i quen l\u00e0m vi\u1ec7c theo l\u1ed1i m\u00f2n, s\u1ef1 thi\u1ebfu linh ho\u1ea1t v\u00e0 s\u1ef1 s\u1ee3 h\u00e3i tr\u01b0\u1edbc nh\u1eefng \u0111i\u1ec1u ch\u01b0a bi\u1ebft c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm ti\u1ebfn \u0111\u1ed9 tri\u1ec3n khai TQM. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a TQM m\u00e0 c\u00f2n t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u0103ng th\u1eb3ng, thi\u1ebfu \u0111\u1ed9ng l\u1ef1c.<\/p>\n<h3 id=\"han-che-ve-nang-luc-quan-ly-va-trinh-do\"><span class=\"ez-toc-section\" id=\"Han_che_ve_nang_luc_quan_ly_va_trinh_do\"><\/span>H\u1ea1n ch\u1ebf v\u1ec1 n\u0103ng l\u1ef1c qu\u1ea3n l\u00fd v\u00e0 tr\u00ecnh \u0111\u1ed9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u1ec3 th\u1ef1c hi\u1ec7n TQM hi\u1ec7u qu\u1ea3, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng ch\u1ec9 c\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 TQM m\u00e0 c\u00f2n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o, qu\u1ea3n l\u00fd thay \u0111\u1ed5i v\u00e0 bi\u1ebft c\u00e1ch t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean. Tuy nhi\u00ean, trong nhi\u1ec1u doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 ch\u01b0a \u0111\u1ee7 tr\u00ecnh \u0111\u1ed9 ho\u1eb7c ch\u01b0a \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 k\u1ef9 n\u0103ng \u0111\u1ec3 tri\u1ec3n khai TQM m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n. T\u1eeb \u0111\u00f3, d\u1eabn \u0111\u1ebfn vi\u1ec7c tri\u1ec3n khai TQM b\u1ecb r\u1eddi r\u1ea1c, kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong \u0111\u1ee3i.<\/p>\n<p style=\"text-align: center\"><em><img decoding=\"async\" alt=\"kh\u00f3 kh\u0103n c\u1ee7a tqm\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/08\/6-kho-khan-cua-tqm.jpg\" style=\"width: 1000px;height: 525px\"><br \/>\nC\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n v\u1ec1 t\u00e0i ch\u00ednh khi \u00e1p d\u1ee5ng TQM<\/em><\/p>\n<p style=\"text-align: justify\">TQM kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c m\u00e0 c\u00f2n l\u00e0 tri\u1ebft l\u00fd qu\u1ea3n tr\u1ecb h\u01b0\u1edbng \u0111\u1ebfn s\u1ef1 ho\u00e0n thi\u1ec7n li\u00ean t\u1ee5c v\u00e0 b\u1ec1n v\u1eefng trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p. Qua \u0111\u00f3, th\u00fac \u0111\u1ea9y s\u1ef1 cam k\u1ebft t\u1eeb to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c, khuy\u1ebfn kh\u00edch s\u1ef1 ph\u1ed1i h\u1ee3p v\u00e0 tham gia t\u00edch c\u1ef1c t\u1eeb m\u1ecdi nh\u00e2n vi\u00ean, x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a m\u1ea1nh m\u1ebd \u0111\u1ec3 kh\u00f4ng ng\u1eebng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. \u0110\u1ed3ng th\u1eddi, g\u00f3p ph\u1ea7n t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng d\u00e0i h\u1ea1n.<\/p>\n<p>Ngu\u1ed3n: <a href=\"https:\/\/www.ckconitsha.com\/vn\/\">https:\/\/www.ckconitsha.com\/vn\/<\/a> T\u00e1c gi\u1ea3: <a href=\"https:\/\/www.ckconitsha.com\/vn\/author\/nguyenlandung\">Nguy\u1ec5n L\u00e2n d\u0169ng<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong b\u1ed1i c\u1ea3nh kinh doanh \u0111\u1ea7y c\u1ea1nh tranh, vi\u1ec7c duy tr\u00ec v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p gi\u1eef v\u1eefng v\u1ecb th\u1ebf, c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t kinh doanh v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. TQM l\u00e0 h\u1ec7 th\u1ed1ng gi\u00fap c\u00e1c doanh nghi\u1ec7p ki\u1ec3m so\u00e1t&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-9268","post","type-post","status-publish","format-standard","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/9268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=9268"}],"version-history":[{"count":2,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/9268\/revisions"}],"predecessor-version":[{"id":9286,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/9268\/revisions\/9286"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=9268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=9268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=9268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}