{"id":6563,"date":"2025-03-27T17:57:26","date_gmt":"2025-03-27T10:57:26","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=6563"},"modified":"2025-06-27T17:50:04","modified_gmt":"2025-06-27T10:50:04","slug":"cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/","title":{"rendered":"C\u00e1ch t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng qua tin nh\u1eafn Chat chuy\u00ean nghi\u1ec7p"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Xay_dung_hanh_trinh_khach_hang_Customer_Journey\" >X\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer Journey)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Hieu_ro_nhu_cau_cua_khach_hang\" >Hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Thiet_ke_kich_ban_tu_van\" >Thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Danh_gia_hieu_qua_tu_van\" >\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Chuan_bi_truoc_khi_tu_van_ban_hang_qua_tin_nhan_Chat\" >Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua tin nh\u1eafn Chat<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Xac_dinh_tep_khach_hang\" >X\u00e1c \u0111\u1ecbnh t\u1ec7p kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Xay_dung_kich_ban_tu_van\" >X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Thiet_lap_tai_lieu_ban_hang\" >Thi\u1ebft l\u1eadp t\u00e0i li\u1ec7u b\u00e1n h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#3_Giai_doan_tu_van_ban_hang_qua_live_chat_hieu_qua_cho_doanh_nghiep\" >3 Giai \u0111o\u1ea1n t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua live chat hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Giai_doan_1_Tu_van_khi_khach_hang_quan_tam_san_pham_dich_vu\" >Giai \u0111o\u1ea1n 1: T\u01b0 v\u1ea5n khi kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Xac_dinh_nhu_cau_cua_khach_hang\" >X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Gioi_thieu_san_phamdich_vu\" >Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Keu_goi_hanh_dong\" >K\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Giai_doan_2_Nhac_lai_nhu_cau_san_phamdich_vu\" >Giai \u0111o\u1ea1n 2: Nh\u1eafc l\u1ea1i nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Xac_dinh_muc_tieu\" >X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Chuan_bi_thong_tin\" >Chu\u1ea9n b\u1ecb th\u00f4ng tin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Gui_tin_nhan_nhac_nho\" >G\u1eedi tin nh\u1eafn nh\u1eafc nh\u1edf<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Cung_cap_gia_tri\" >Cung c\u1ea5p gi\u00e1 tr\u1ecb<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#De_xuat_hanh_dong\" >\u0110\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Giai_doan_3_Chat_cham_soc_khach_hang_giai_doan_sau_ban\" >Giai \u0111o\u1ea1n 3: Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng giai \u0111o\u1ea1n sau b\u00e1n<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Gui_loi_cam_on_va_xac_nhan_don_hang\" >G\u1eedi l\u1eddi c\u1ea3m \u01a1n v\u00e0 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Thao_luan_ve_san_phamdich_vu\" >Th\u1ea3o lu\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Gioi_thieu_san_phamdich_vu_khac\" >Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Tao_moi_quan_he_lau_dai\" >T\u1ea1o m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Ho_tro_sau_ban_hang\" >H\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Bi_kip_ban_hang_qua_Chat_cho_nhan_vien_Sales\" >B\u00ed k\u00edp b\u00e1n h\u00e0ng qua Chat cho nh\u00e2n vi\u00ean Sales<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Phan_hoi_nhanh_chong\" >Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Cung_cap_thong_tin_trong_tam_dung_nhu_cau_khach_hang\" >Cung c\u1ea5p th\u00f4ng tin tr\u1ecdng t\u00e2m, \u0111\u00fang nhu c\u1ea7u kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#The_hien_su_ton_trong_trong_tung_cau_chu\" >Th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng trong t\u1eebng c\u00e2u ch\u1eef<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Kien_tri_khi_khach_hang_khong_tra_loi_tin_nhan\" >Ki\u00ean tr\u00ec khi kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Han_che_su_dung_thuat_ngu_chuyen_nganh\" >H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Than_trong_voi_tin_nhan_hai_huoc_khong_phu_hop\" >Th\u1eadn tr\u1ecdng v\u1edbi tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Han_che_dung_icon_ki_hieu\" >H\u1ea1n ch\u1ebf d\u00f9ng icon, k\u00ed hi\u1ec7u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Dieu_chinh_ngon_ngu_theo_tinh_huong\" >\u0110i\u1ec1u ch\u1ec9nh ng\u00f4n ng\u1eef theo t\u00ecnh hu\u1ed1ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Cac_to_chat_can_co_cua_nguoi_tu_van_ban_hang_qua_live_chat\" >C\u00e1c t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua live chat<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Ky_nang_giao_tiep\" >K\u1ef9 n\u0103ng giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Ky_nang_lang_nghe_va_phan_tich\" >K\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 ph\u00e2n t\u00edch\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Ky_nang_linh_hoat\" >K\u1ef9 n\u0103ng linh ho\u1ea1t<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Ky_nang_xu_ly_tinh_huong\" >K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Kien_thuc_chuyen_mon\" >Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Kich_ban_tu_van_khach_hang_cua_cac_nganh_nghe\" >K\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0nh ngh\u1ec1<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Nganh_tai_chinh_ban_hang\" >Ng\u00e0nh t\u00e0i ch\u00ednh b\u00e1n h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Nganh_giao_duc\" >Ng\u00e0nh gi\u00e1o d\u1ee5c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Nganh_o_to\" >Ng\u00e0nh \u00f4 t\u00f4<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Nganh_du_lich_khach_san\" >Ng\u00e0nh du l\u1ecbch kh\u00e1ch s\u1ea1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.ckconitsha.com\/vn\/cach-tu-van-khach-hang-qua-tin-nhan-chat-chuyen-nghiep\/#Nganh_thoi_trang\" >Ng\u00e0nh th\u1eddi trang<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p>.sl-table-content ol{counter-reset: item!important;}#tocDiv &gt; ol &gt; li::before{content: counter(item)&#8221;. &#8220;!important;}#tocDiv li { display: block!important;}.sl-table-content #tocList li::before{content: counters(item, &#8220;.&#8221;) &#8221; &#8220;; counter-increment: item!important;}.sl-table-content h2,h3 a{color:blue;}<\/p>\n<p>.sl-table-content ol{counter-reset: item!important;}#tocDiv &gt; ol &gt; li::before{content: counter(item)&#8221;. &#8220;!important;}#tocDiv li { display: block!important;}.sl-table-content #tocList li::before{content: counters(item, &#8220;.&#8221;) &#8221; &#8220;; counter-increment: item!important;}.sl-table-content h2,h3 a{color:blue;}<\/p>\n<p style=\"text-align: justify\">So v\u1edbi c\u00e1c k\u00eanh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u00f2 chuy\u1ec7n qua website, cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i hay email, th\u00ec b\u00e1n h\u00e0ng qua tin nh\u1eafn live chat nh\u01b0 Messenger, Zalo, Chatbox,&#8230; l\u1ea1i c\u00f3 nhi\u1ec1u \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt. T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Live chat l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn hai chi\u1ec1u, d\u1ec5 nh\u1eadn d\u1ea1ng, mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a m\u00e0 kh\u00f4ng g\u00e2y phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng nh\u01b0 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<h2 id=\"xay-dung-hanh-trinh-khach-hang-customer-journey\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xay_dung_hanh_trinh_khach_hang_Customer_Journey\"><\/span>X\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng (Customer Journey)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<\/li>\n<li>\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n<\/li>\n<\/ol>\n<p style=\"text-align: justify\">Customer Journey Map (CJM &#8211; H\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng) l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tr\u1ef1c quan gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft s\u00e2u h\u01a1n h\u00e0nh tr\u00ecnh m\u00e0 kh\u00e1ch h\u00e0ng tr\u1ea3i qua khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Th\u00f4ng qua CJM, doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c giai \u0111o\u1ea1n quan tr\u1ecdng trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eadn di\u1ec7n c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac (touchpoint), c\u0169ng nh\u01b0 hi\u1ec3u r\u00f5 c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ed7i b\u01b0\u1edbc. Ngo\u00e0i ra, \u0111\u00e2y c\u0169ng l\u00e0 c\u01a1 h\u1ed9i ti\u1ec1m n\u0103ng \u0111\u1ec3 doanh nghi\u1ec7p ph\u00e1t hi\u1ec7n v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n<p style=\"text-align: justify\">CJM th\u01b0\u1eddng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi d\u1ea1ng bi\u1ec3u \u0111\u1ed3 ho\u1eb7c s\u01a1 \u0111\u1ed3 \u0111\u01a1n gi\u1ea3n, bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n<ul>\n<li style=\"text-align: justify\">\n<p>Giai \u0111o\u1ea1n: C\u00e1c giai \u0111o\u1ea1n ch\u00ednh trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng: Nh\u1eadn th\u1ee9c, quan t\u00e2m, c\u00e2n nh\u1eafc, mua h\u00e0ng v\u00e0 sau mua h\u00e0ng.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>\u0110i\u1ec3m ti\u1ebfp x\u00fac (touchpoint): C\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 v\u1edbi doanh nghi\u1ec7p, ch\u1eb3ng h\u1ea1n nh\u01b0 trang web, c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>H\u00e0nh \u0111\u1ed9ng: H\u00e0nh \u0111\u1ed9ng m\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n \u1edf m\u1ed7i giai \u0111o\u1ea1n nh\u01b0 t\u00ecm ki\u1ebfm th\u00f4ng tin, so s\u00e1nh s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c mua h\u00e0ng.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac: Suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ed7i giai \u0111o\u1ea1n nh\u01b0 b\u1ed1i r\u1ed1i, ph\u1ea5n kh\u00edch ho\u1eb7c h\u00e0i l\u00f2ng, kh\u00f4ng h\u00e0i l\u00f2ng.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>C\u01a1 h\u1ed9i: C\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin r\u00f5 r\u00e0ng h\u01a1n, c\u1ea3i thi\u1ec7n quy tr\u00ecnh thanh to\u00e1n ho\u1eb7c t\u1ec9 l\u1ec7 ph\u1ea3n h\u1ed3i nhanh h\u01a1n.\u00a0<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Customer Journey Map \u2013 S\u01a1 \u0111\u1ed3 h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/Customer-Journey-Map-khi-ban-hang-qua-messenger.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<p style=\"text-align: justify\">T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Chat c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c t\u1ea1o Customer Journey Map l\u00e0 gi\u00fap doanh nghi\u1ec7p:\u00a0\u00a0<\/p>\n<h3 id=\"hieu-ro-nhu-cau-cua-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Hieu_ro_nhu_cau_cua_khach_hang\"><\/span>Hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">V\u1edbi nh\u1eefng th\u00f4ng tin to\u00e0n di\u1ec7n v\u1ec1 h\u00e0nh tr\u00ecnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u1eafm b\u1eaft ch\u00ednh x\u00e1c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mong mu\u1ed1n, hi\u1ec3u r\u00f5 h\u00e0nh vi v\u00e0 \u0111\u1ed9ng c\u01a1 c\u1ee7a h\u1ecd, x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ti\u1ebfp x\u00fac (touchpoints), \u0111i\u1ec3m \u0111au (Pain Point),&#8230; Qua \u0111\u00f3, gi\u00fap doanh nghi\u1ec7p s\u1ebd ch\u1ecdn l\u1ecdc nh\u1eefng th\u00f4ng tin n\u00e0o ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng, \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p h\u1eefu \u00edch, n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1.<\/p>\n<h3 id=\"thiet-ke-kich-ban-tu-van\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Thiet_ke_kich_ban_tu_van\"><\/span>Thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">V\u1edbi th\u00f4ng tin thu th\u1eadp t\u1eeb CJM, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng giai \u0111o\u1ea1n trong Customer Journey Map mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a, gi\u1ea3i quy\u1ebft \u0111\u00fang v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang quan t\u00e2m. K\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n n\u00e0y kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p th\u00f4ng tin m\u00e0 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u01b0 v\u1ea5n li\u1ec1n m\u1ea1ch, gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u00e0 th\u1ea5u hi\u1ec3u.<\/p>\n<h3 id=\"danh-gia-hieu-qua-tu-van\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Danh_gia_hieu_qua_tu_van\"><\/span>\u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 t\u01b0 v\u1ea5n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">B\u1eb1ng c\u00e1ch theo d\u00f5i ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed7i \u0111i\u1ec3m ti\u1ebfp x\u00fac, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n \u0111\u00e3 thi\u1ebft k\u1ebf. T\u1eeb c\u00e1c ph\u1ea3n h\u1ed3i n\u00e0y, th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh v\u00e0 t\u1ed1i \u01b0u h\u00f3a k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">Ch\u1eb3ng h\u1ea1n:<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Khi kh\u00e1ch h\u00e0ng m\u1edbi t\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5: \u0110\u1ed9i ng\u0169 Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng CJM \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n bi\u1ebft \u1edf giai \u0111o\u1ea1n n\u00e0y, d\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin \u0111i v\u00e0o tr\u1ecdng t\u00e2m, ng\u1eafn g\u1ecdn, s\u00fac t\u00edch, d\u1ec5 hi\u1ec3u.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Khi kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc mua h\u00e0ng: CJM h\u1ed7 tr\u1ee3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u1eafc m\u1eafc v\u00e0 lo l\u1eafng c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chu \u0111\u00e1o, th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 mua h\u00e0ng: Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng CJM \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng nhu c\u1ea7u c\u1ea7n h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng sau khi mua h\u00e0ng, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u1edbi doanh nghi\u1ec7p.<\/p>\n<\/li>\n<\/ul>\n<h2 id=\"chuan-bi-truoc-khi-tu-van-ban-hang-qua-tin-nhan-chat\" style=\"line-height: 1.8;margin-top: 13px\"><span class=\"ez-toc-section\" id=\"Chuan_bi_truoc_khi_tu_van_ban_hang_qua_tin_nhan_Chat\"><\/span>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua tin nh\u1eafn Chat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>X\u00e1c \u0111\u1ecbnh t\u1ec7p kh\u00e1ch h\u00e0ng<\/li>\n<li>X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<\/li>\n<li>Thi\u1ebft l\u1eadp t\u00e0i li\u1ec7u b\u00e1n h\u00e0ng<\/li>\n<\/ol>\n<h3 id=\"xac-dinh-tep-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xac_dinh_tep_khach_hang\"><\/span>X\u00e1c \u0111\u1ecbnh t\u1ec7p kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng, vi\u1ec7c \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 x\u00e1c \u0111\u1ecbnh r\u00f5 t\u1ec7p kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c ph\u00e2n t\u00edch \u0111\u1eb7c \u0111i\u1ec3m nh\u00e2n kh\u1ea9u h\u1ecdc (tu\u1ed5i, gi\u1edbi t\u00ednh, ngh\u1ec1 nghi\u1ec7p, thu nh\u1eadp), s\u1edf th\u00edch, h\u00e0nh vi kh\u00e1ch h\u00e0ng, Pain Point v\u00e0 c\u00e1c nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. Qua \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, gia t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, t\u00f9y ch\u1ec9nh th\u00f4ng \u0111i\u1ec7p v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn, t\u1ea1o s\u1ef1 li\u00ean k\u1ebft m\u1ea1nh m\u1ebd h\u01a1n v\u1edbi h\u1ecd.<\/p>\n<h3 id=\"xay-dung-kich-ban-tu-van\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xay_dung_kich_ban_tu_van\"><\/span>X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">K\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng n\u00ean bao g\u1ed3m c\u00e1c c\u00e2u h\u1ecfi d\u1eabn d\u1eaft, th\u00f4ng \u0111i\u1ec7p ch\u00ednh v\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ed5 bi\u1ebfn (v\u00ed d\u1ee5: kh\u00e1ch h\u00e0ng do d\u1ef1, th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m, so s\u00e1nh gi\u00e1,&#8230;). K\u1ecbch b\u1ea3n c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh theo t\u1eebng cu\u1ed9c h\u1ed9i tho\u1ea1i, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u01b0 v\u1ea5n mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a.\u00a0<\/p>\n<p style=\"text-align: justify\">\u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p gi\u1eef \u0111\u01b0\u1ee3c nh\u1ecbp \u0111\u1ed9 cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng ni\u1ec1m tin, t\u1ea1o c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i, k\u00e9o kh\u00e1ch h\u00e0ng g\u1ea7n h\u01a1n v\u1edbi s\u1ea3n ph\u1ea9m.<\/p>\n<h3 id=\"thiet-lap-tai-lieu-ban-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Thiet_lap_tai_lieu_ban_hang\"><\/span>Thi\u1ebft l\u1eadp t\u00e0i li\u1ec7u b\u00e1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Ngo\u00e0i vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u00e2ng cao t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 li\u1ec1n m\u1ea1ch trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u1ed9t b\u1ed9 t\u00e0i li\u1ec7u b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn \u0111\u1ea7y \u0111\u1ee7.\u00a0<\/p>\n<p style=\"text-align: justify\">Nh\u1eefng th\u00e0nh ph\u1ea7n n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng m\u00e0 c\u00f2n l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a b\u1ed9 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u. Doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng ch\u00fang m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n v\u1ec1 h\u00ecnh \u1ea3nh, m\u00e0u s\u1eafc, logo v\u00e0 phong c\u00e1ch t\u1ed5ng th\u1ec3. S\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p t\u0103ng nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u, th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 gi\u1ea3m thi\u1ec3u s\u1ef1 l\u00fang t\u00fang khi t\u1ed5ng h\u1ee3p th\u00f4ng tin t\u01b0 v\u1ea5n.<\/p>\n<p style=\"text-align: justify\">T\u00f9y thu\u1ed9c v\u00e0o l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng, b\u1ed9 t\u00e0i li\u1ec7u c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c th\u00e0nh ph\u1ea7n nh\u01b0 danh thi\u1ebfp (Name Card), Brochure ho\u1eb7c h\u1ed3 s\u01a1 doanh nghi\u1ec7p (Profile), H\u00ecnh \u1ea3nh, Video, Catalogue s\u1ea3n ph\u1ea9m, b\u1ea3ng b\u00e1o gi\u00e1, ti\u00eau \u0111\u1ec1 th\u01b0 (Letterhead), file Folder, Poster, Voucher,&#8230;<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"chu\u1ea9n b\u1ecb tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n qua chat\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/chuan-bi-tai-lieu-truoc-khi-tu-van-chat.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"3-giai-doan-tu-van-ban-hang-qua-live-chat-hieu-qua-cho-doanh-nghiep\"><span class=\"ez-toc-section\" id=\"3_Giai_doan_tu_van_ban_hang_qua_live_chat_hieu_qua_cho_doanh_nghiep\"><\/span>3 Giai \u0111o\u1ea1n t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua live chat hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"giai-doan-1-tu-van-khi-khach-hang-quan-tam-san-pham-dich-vu\"><span class=\"ez-toc-section\" id=\"Giai_doan_1_Tu_van_khi_khach_hang_quan_tam_san_pham_dich_vu\"><\/span>Giai \u0111o\u1ea1n 1: T\u01b0 v\u1ea5n khi kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xac_dinh_nhu_cau_cua_khach_hang\"><\/span>X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">\u1ede giai \u0111o\u1ea1n kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, khi \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p t\u01b0 v\u1ea5n qua Chat, c\u1ea7n x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch l\u1eafng nghe nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c, kh\u00f4ng ph\u00e1n x\u00e9t, kh\u00f4ng ng\u1eaft l\u1eddi \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tho\u1ea3i m\u00e1i chia s\u1ebb \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<p style=\"text-align: justify\">Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c c\u00e2u h\u1ecfi m\u1edf, c\u00e2u h\u1ecfi g\u1ee3i m\u1edf \u0111\u1ec3 kh\u00e1ch h\u00e0ng chia s\u1ebb th\u00eam v\u1ec1 nhu c\u1ea7u c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\"><em>Ch\u00e0o [Nickname]! Kh\u00f4ng bi\u1ebft b\u1ea1n \u0111ang quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m n\u00e0o c\u1ee7a [Ch\u00fang t\u00f4i\/t\u00ean th\u01b0\u01a1ng hi\u1ec7u]?<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>[T\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u00f3 th\u1ec3 gi\u00fap g\u00ec \u0111\u01b0\u1ee3c cho b\u1ea1n?<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>[T\u00ean th\u01b0\u01a1ng hi\u1ec7u] ch\u00e0o [Nickname], b\u1ea1n \u0111ang c\u00f3 nhu c\u1ea7u mua laptop ph\u1ea3i kh\u00f4ng \u1ea1?<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>B\u1ea1n \u0111ang c\u1ea7n laptop \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00f4ng vi\u1ec7c\/h\u1ecdc t\u1eadp\/ch\u01a1i game\/&#8230;?<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>B\u1ea1n \u0111ang quan t\u00e2m \u0111\u1ebfn d\u00f2ng laptop n\u00e0o?<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>B\u1ea1n c\u00f3 ng\u00e2n s\u00e1ch bao nhi\u00eau cho vi\u1ec7c mua laptop?<\/em><\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ea7n linh ho\u1ea1t s\u1eed d\u1ee5ng c\u00e1ch nh\u1eafn tin ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3. Ngo\u00e0i ra, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u0169ng c\u1ea7n ch\u00fa \u00fd l\u1eafng nghe v\u00e0 ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. Gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tuy\u1ec7t v\u1eddi nh\u1ea5t.<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Gioi_thieu_san_phamdich_vu\"><\/span>Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Sau khi x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean sales c\u1ea7n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean sales c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">B\u00e1n gi\u1ea3i ph\u00e1p ch\u1ee9 kh\u00f4ng b\u00e1n s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Nh\u1ea5n m\u1ea1nh nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn, s\u00fac t\u00edch, d\u1ec5 hi\u1ec3u, tr\u00e1nh lan man, d\u00e0i d\u00f2ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i, th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m, th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">T\u1ea1o c\u01a1 h\u1ed9i cho kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, gi\u00fap t\u01b0 v\u1ea5n vi\u00ean hi\u1ec3u r\u00f5 h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n<\/li>\n<\/ul>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Keu_goi_hanh_dong\"><\/span>K\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Cu\u1ed1i c\u00f9ng l\u00e0 c\u1ea7n m\u1ed9t l\u1eddi k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng m\u1ea1nh m\u1ebd nh\u1eb1m th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng mua h\u00e0ng. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u1ee7 thu\u1eadt t\u1ea1o s\u1ef1 khan hi\u1ebfm, tuy nhi\u00ean c\u1ea7n \u0111\u1ea3m b\u1ea3o th\u00f4ng tin \u0111\u00f3 l\u00e0 ch\u00ednh x\u00e1c v\u00e0 kh\u00f4ng mang l\u1eddi l\u1ebd l\u1eeba d\u1ed1i kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">V\u00ed d\u1ee5:<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\"><em>[Nickname], anh\/ch\u1ecb c\u00f3 mu\u1ed1n \u0111\u1eb7t h\u00e0ng ngay h\u00f4m nay \u0111\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 \u01b0u \u0111\u00e3i kh\u00f4ng \u1ea1? Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i hi\u1ec7n t\u1ea1i s\u1ebd k\u1ebft th\u00fac trong h\u00f4m nay, [Nickname] h\u00e3y \u0111\u1eb7t h\u00e0ng ngay \u0111\u1ec3 gi\u1eef cho m\u00ecnh s\u1ea3n ph\u1ea9m n\u00e0y nh\u00e9!<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>S\u1ea3n ph\u1ea9m \u0111ang c\u00f2n s\u1ed1 l\u01b0\u1ee3ng r\u1ea5t h\u1ea1n ch\u1ebf, h\u00e3y \u0111\u1eb7t mua ngay b\u00e2y gi\u1edd \u0111\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i n\u00e0y.<\/em><\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\"><em>Vui l\u00f2ng ho\u00e0n t\u1ea5t thanh to\u00e1n \u0111\u1ec3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng c\u1ee7a anh\/ch\u1ecb ngay l\u1eadp t\u1ee9c.<\/em><\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00ean s\u1eed d\u1ee5ng c\u00e1c \u0111\u1ed9ng t\u1eeb m\u1ea1nh m\u1ebd, k\u00edch th\u00edch kh\u00e1ch h\u00e0ng h\u00e0nh \u0111\u1ed9ng. V\u00ed d\u1ee5: &#8220;\u0110\u0103ng k\u00fd ngay \u0111\u1ec3 nh\u1eadn \u01b0u \u0111\u00e3i&#8221;, &#8220;Mua ngay \u0111\u1ec3 \u0111\u01b0\u1ee3c giao h\u00e0ng mi\u1ec5n ph\u00ed&#8221;, &#8220;Li\u00ean h\u1ec7 ngay \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed&#8221;,&#8230;<\/p>\n<p style=\"text-align: justify\">N\u1ebfu l\u1eddi k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00f4ng tin, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng quy tr\u00ecnh n\u00e0y \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a v\u00e0 d\u1ec5 th\u1ef1c hi\u1ec7n. V\u00ed d\u1ee5, c\u00f3 th\u1ec3 cung c\u1ea5p m\u1ed9t form \u0111\u0103ng k\u00fd ng\u1eafn g\u1ecdn, d\u1ec5 hi\u1ec3u \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng ho\u00e0n th\u00e0nh.<\/p>\n<p style=\"text-align: justify\">Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n, n\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c th\u1ec3 hi\u1ec7n s\u1ef1 do d\u1ef1, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n gi\u1eef b\u00ecnh t\u0129nh v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c l\u1eafng nghe k\u1ef9 l\u01b0\u1ee1ng, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc, v\u00e0 thuy\u1ebft ph\u1ee5c m\u1ed9t c\u00e1ch tinh t\u1ebf \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n v\u1edbi quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh.<\/p>\n<p style=\"text-align: justify\">N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng ho\u1eb7c c\u1ea7n th\u00eam th\u1eddi gian suy ngh\u0129, h\u00e3y k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p th\u00f4ng tin li\u00ean h\u1ec7 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn n\u1ebfu c\u1ea7n th\u00eam s\u1ef1 h\u1ed7 tr\u1ee3 sau n\u00e0y. \u0110\u1eebng qu\u00ean theo d\u00f5i sau cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 v\u00e0 m\u1ecdi th\u1eafc m\u1eafc \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Giai \u0111o\u1ea1n 1: Chat t\u01b0 v\u1ea5n sales khi kh\u00e1ch h\u00e0ng quan t\u00e2m s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/2-giai-doan-1-tu-van-ban-hang-qua-messenger%20(1).jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h3 id=\"giai-doan-2-nhac-lai-nhu-cau-san-pham-dich-vu\"><span class=\"ez-toc-section\" id=\"Giai_doan_2_Nhac_lai_nhu_cau_san_phamdich_vu\"><\/span>Giai \u0111o\u1ea1n 2: Nh\u1eafc l\u1ea1i nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giai \u0111o\u1ea1n nh\u1eafc l\u1ea1i nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y h\u1ecd ti\u1ebfn xa h\u01a1n trong h\u00e0nh tr\u00ecnh mua s\u1eafm. T\u1ea1i giai \u0111o\u1ea1n n\u00e0y, \u0111\u1ed9i ng\u0169 sales c\u1ea7n t\u1eadp trung v\u00e0o vi\u1ec7c t\u00e1i kh\u1eb3ng \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin b\u1ed5 sung v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.\u00a0<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xac_dinh_muc_tieu\"><\/span>X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">\u0110\u1ea7u ti\u00ean, \u0111\u1ed9i ng\u0169 sales c\u1ea7n x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ee5c ti\u00eau c\u00f3 th\u1ec3 l\u00e0:<\/p>\n<p style=\"text-align: justify\">Gia t\u0103ng nh\u1eadn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5:<\/p>\n<ul>\n<li style=\"text-align: justify\">T\u00ecm hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<li style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li style=\"text-align: justify\">Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng truy c\u1eadp website\/fanpage c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">T\u1ea1o nhu c\u1ea7u cho kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li style=\"text-align: justify\">Nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/li>\n<li style=\"text-align: justify\">Gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<li style=\"text-align: justify\">Cung c\u1ea5p th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua h\u00e0ng:<\/p>\n<ul>\n<li style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li style=\"text-align: justify\">T\u1ea1o c\u1ea3m gi\u00e1c c\u1ea5p b\u00e1ch cho kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify\">Th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n<\/ul>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Chuan_bi_thong_tin\"><\/span>Chu\u1ea9n b\u1ecb th\u00f4ng tin<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">D\u1ef1a tr\u00ean d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3, \u0111\u1ed9i ng\u0169 sales c\u1ea7n x\u00e1c \u0111\u1ecbnh nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 nhu c\u1ea7u cao \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n kh\u00fac d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed nh\u01b0: \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, thu nh\u1eadp, s\u1edf th\u00edch,&#8230;<\/p>\n<p style=\"text-align: justify\">Tr\u01b0\u1edbc khi li\u00ean h\u1ec7 l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed9i ng\u0169 sales n\u00ean chu\u1ea9n b\u1ecb th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u1ec3 hi\u1ec7n quan t\u00e2m tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: T\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ecbch s\u1eed mua h\u00e0ng,&#8230;<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">X\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m nh\u1eafc nh\u1edf ph\u00f9 h\u1ee3p: D\u1ef1a tr\u00ean nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ecbch s\u1eed mua h\u00e0ng,&#8230; c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m nh\u1eafc nh\u1edf ph\u00f9 h\u1ee3p.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o n\u1ed9i dung tin nh\u1eafn c\u1ea7n ng\u1eafn g\u1ecdn:\u00a0N\u1ed9i dung c\u1ea7n s\u00fac t\u00edch, \u0111\u00fang tr\u1ecdng t\u00e2m v\u00e0\u00a0n\u00eau r\u00f5 l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, khuy\u1ebfn m\u00e3i,&#8230;<\/p>\n<\/li>\n<\/ul>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Gui_tin_nhan_nhac_nho\"><\/span>G\u1eedi tin nh\u1eafn nh\u1eafc nh\u1edf<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">S\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng Chat \u0111\u1ec3 g\u1eedi tin nh\u1eafn nh\u1eafc nh\u1edf cho kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd \u0111\u00e3 th\u1ec3 hi\u1ec7n tr\u01b0\u1edbc \u0111\u00f3. Tin nh\u1eafn n\u00ean \u0111\u01b0\u1ee3c vi\u1ebft m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n, th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p, khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c kh\u00e1m ph\u00e1 v\u00e0 tham kh\u1ea3o th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/p>\n<p style=\"text-align: justify\">Ch\u1eb3ng h\u1ea1n:<\/p>\n<p style=\"text-align: justify\"><em>Ch\u00e0o [Nickname], [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] &#8211; \u0111\u01a1n v\u1ecb cung c\u1ea5p [t\u00ean s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5].<\/em><\/p>\n<p style=\"text-align: justify\"><em>Ch\u00fang t\u00f4i nh\u1eadn th\u1ea5y b\u1ea1n \u0111\u00e3 quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. Hi\u1ec7n t\u1ea1i, [t\u00ean th\u01b0\u01a1ng hi\u1ec7u] \u0111ang c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i [n\u1ed9i dung khuy\u1ebfn m\u00e3i]. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ngay \u01b0u \u0111\u00e3i n\u00e0y b\u1eb1ng c\u00e1ch li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i qua [s\u1ed1 \u0111i\u1ec7n tho\u1ea1i] ho\u1eb7c [email] \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft.<\/em><\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cung_cap_gia_tri\"><\/span>Cung c\u1ea5p gi\u00e1 tr\u1ecb<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">\u0110\u1ed9i ng\u0169 sales n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng. H\u1ecd c\u00f3 th\u1ec3 chia s\u1ebb th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 c\u00e1c khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t n\u1ebfu c\u00f3. Vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb s\u1ebd gi\u00fap t\u1ea1o ni\u1ec1m tin v\u00e0 th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">L\u01b0u \u00fd, b\u01b0\u1edbc n\u00e0y kh\u00f4ng n\u00ean ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh m\u00e0 b\u1ecf qua vi\u1ec7c l\u1eafng nghe nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i v\u00e0 kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c tr\u00f2 chuy\u1ec7n n\u1ebfu \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng kh\u00f4ng th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5u hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<p style=\"text-align: justify\">V\u00ed d\u1ee5 1: Kh\u00e1ch h\u00e0ng A \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1. \u0110\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:\u00a0<\/p>\n<ul>\n<li style=\"text-align: justify\"><em>Anh\/ch\u1ecb \u0111ang g\u1eb7p kh\u00f3 kh\u0103n g\u00ec trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1?<\/em><\/li>\n<li style=\"text-align: justify\"><em>Anh\/ch\u1ecb c\u1ea7n m\u1ed9t gi\u1ea3i ph\u00e1p nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y?<\/em><\/li>\n<\/ul>\n<p style=\"text-align: justify\">Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean sales m\u1edbi nh\u1ea5n m\u1ea1nh l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, v\u00ed d\u1ee5 nh\u01b0: <em>&#8220;Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap anh\/ch\u1ecb gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 nh\u1eefng kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, t\u00edch h\u1ee3p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 theo d\u00f5i l\u1ecbch l\u00e0m vi\u1ec7c, ch\u1ea5m c\u00f4ng, t\u00ednh l\u01b0\u01a1ng, qu\u1ea3n l\u00fd h\u1ed3 s\u01a1 nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.&#8221;<\/em><\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"De_xuat_hanh_dong\"><\/span>\u0110\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Cu\u1ed1i c\u00f9ng l\u00e0 k\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng m\u1ea1nh m\u1ebd cho kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c m\u1eddi kh\u00e1ch h\u00e0ng tham gia ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u0111\u1eb7t l\u1ecbch h\u1eb9n \u0111\u1ec3 th\u0103m c\u1eeda h\u00e0ng ho\u1eb7c cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1ch \u0111\u1eb7t h\u00e0ng tr\u1ef1c tuy\u1ebfn. \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc, \u0111\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ea1o s\u1ef1 k\u00edch th\u00edch v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd ti\u1ebfn t\u1edbi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">Quan tr\u1ecdng nh\u1ea5t, \u0111\u1ed9i ng\u0169 sales n\u00ean lu\u00f4n l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng quy\u1ebft \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ee5c ti\u00eau l\u00e0 t\u1ea1o m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 c\u00f3 \u0111\u1ee7 th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n<p style=\"text-align: justify\"><img decoding=\"async\" alt=\"Giai \u0111o\u1ea1n 3: Chat remind kh\u00e1ch h\u00e0ng v\u1ec1 nhu c\u1ea7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/4-giai-doan-3-tu-van-ban-hang-qua-messenger.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h3 id=\"giai-doan-3-chat-cham-soc-khach-hang-giai-doan-sau-ban\"><span class=\"ez-toc-section\" id=\"Giai_doan_3_Chat_cham_soc_khach_hang_giai_doan_sau_ban\"><\/span>Giai \u0111o\u1ea1n 3: Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng giai \u0111o\u1ea1n sau b\u00e1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng qua Live chat, giai \u0111o\u1ea1n Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec v\u00e0 t\u0103ng c\u01b0\u1eddng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 t\u1ea1o ra c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai. \u0110\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh b\u00e1n h\u00e0ng \u1edf giai \u0111o\u1ea1n n\u00e0y nh\u01b0 sau:<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Gui_loi_cam_on_va_xac_nhan_don_hang\"><\/span>G\u1eedi l\u1eddi c\u1ea3m \u01a1n v\u00e0 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Ngay sau khi kh\u00e1ch h\u00e0ng ho\u00e0n t\u1ea5t mua h\u00e0ng, sales n\u00ean g\u1eedi m\u1ed9t tin nh\u1eafn c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c mua h\u00e0ng v\u00e0 x\u00e1c nh\u1eadn th\u00f4ng tin \u0111\u01a1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u01a1n h\u00e0ng c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0 x\u1eed l\u00fd \u0111\u00fang c\u00e1ch.<\/p>\n<p style=\"text-align: justify\"><em>Ch\u00e0o [t\u00ean kh\u00e1ch h\u00e0ng],<\/em><\/p>\n<p style=\"text-align: justify\"><em>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a [t\u00ean doanh nghi\u1ec7p]. \u0110\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c giao \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 [\u0111\u1ecba ch\u1ec9 giao h\u00e0ng] trong th\u1eddi gian [th\u1eddi gian giao h\u00e0ng].<\/em><\/p>\n<p style=\"text-align: justify\"><em>M\u1ed9t l\u1ea7n n\u1eefa, c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 \u1ee7ng h\u1ed9 [t\u00ean doanh nghi\u1ec7p]. Ch\u00fang t\u00f4i hy v\u1ecdng b\u1ea1n s\u1ebd h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua hotline [s\u1ed1 \u0111i\u1ec7n tho\u1ea1i] ho\u1eb7c email [email].<\/em><\/p>\n<p style=\"text-align: justify\">T\u00f9y theo t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung v\u00e0 c\u00e1ch th\u1ee9c th\u1ec3 hi\u1ec7n sao cho ph\u00f9 h\u1ee3p.<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Thao_luan_ve_san_phamdich_vu\"><\/span>Th\u1ea3o lu\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng live chat (Tawk.to, Messenger, Zalo,&#8230;) \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin b\u1ed5 sung v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 mua. B\u1eb1ng c\u00e1ch chia s\u1ebb h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c t\u00ednh n\u0103ng hay tr\u1ea3 l\u1eddi b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 v\u1ec1 s\u1ea3n ph\u1ea9m.<\/p>\n<p style=\"text-align: justify\">\u0110\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, cung c\u1ea5p \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i v\u00e0 l\u1eafng nghe nh\u1eefng g\u00f3p \u00fd t\u1eeb kh\u00e1ch h\u00e0ng. Gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eafc ph\u1ee5c b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i.<\/p>\n<p style=\"text-align: justify\">Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n thi\u1ebft l\u1eadp m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p trong qu\u00e1 tr\u00ecnh th\u1ea3o lu\u1eadn. L\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 tin t\u01b0\u1edfng \u0111\u1ec3 chia s\u1ebb th\u00eam v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. \u1ede b\u01b0\u1edbc n\u00e0y, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00ean ghi l\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Nh\u1eb1m n\u1eafm b\u1eaft th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 trong t\u01b0\u01a1ng lai.<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Gioi_thieu_san_phamdich_vu_khac\"><\/span>Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 mua m\u1ed9t s\u1ea3n ph\u1ea9m c\u1ee5 th\u1ec3, sales c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i n\u00e0y \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng v\u00e0 m\u1edf r\u1ed9ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n t\u00ecm hi\u1ec3u k\u1ef9 v\u1ec1 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p. M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi th\u0103m d\u00f2 nh\u01b0:\u00a0<\/p>\n<ul>\n<li style=\"text-align: justify\">\n<p><em>Hy v\u1ecdng anh\/ch\u1ecb \u0111\u00e3 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 [T\u00ean s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5] m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 cung c\u1ea5p. Kh\u00f4ng bi\u1ebft trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, anh\/ch\u1ecb c\u00f3 g\u1eb7p kh\u00f3 kh\u0103n hay c\u00f3 th\u1eafc m\u1eafc g\u00ec c\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam kh\u00f4ng \u1ea1?<\/em><\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p><em>Anh\/ch\u1ecb c\u00f3 quan t\u00e2m \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c c\u1ee7a [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] kh\u00f4ng?<\/em><\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p><em>Anh\/ch\u1ecb c\u00f3 nhu c\u1ea7u g\u00ec kh\u00e1c m\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ee1 kh\u00f4ng?<\/em><\/p>\n<\/li>\n<\/ul>\n<p style=\"line-height: 1.8;margin-top: 13px;text-align: justify\">Ngo\u00e0i ra, khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n l\u01b0u \u00fd gi\u1edbi thi\u1ec7u m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, kh\u00e9o l\u00e9o, kh\u00f4ng g\u00e2y \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u01b0 m\u1ed9t l\u1eddi khuy\u00ean ho\u1eb7c g\u1ee3i \u00fd<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c, l\u1ea1c quan<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Mang t\u00e2m l\u00fd kh\u00f4ng th\u00fac \u00e9p, g\u00e2y kh\u00f3 ch\u1ecbu, phi\u1ec1n nhi\u1ec5u cho kh\u00e1ch h\u00e0ng<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 kinh doanh, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c c\u1ee7a doanh nghi\u1ec7p nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng m\u1edf r\u1ed9ng kinh doanh.<\/p>\n<p style=\"text-align: justify\">Quan tr\u1ecdng nh\u1ea5t, nh\u00e2n vi\u00ean Sales c\u1ea7n theo d\u00f5i qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1edbi v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p theo d\u00f5i nh\u01b0 theo d\u00f5i doanh s\u1ed1 b\u00e1n h\u00e0ng, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng chi\u1ebfn d\u1ecbch gi\u1edbi thi\u1ec7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tao_moi_quan_he_lau_dai\"><\/span>T\u1ea1o m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">Nh\u00e2n vi\u00ean Sales c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng giai \u0111o\u1ea1n n\u00e0y \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch th\u0103m d\u00f2 nhu c\u1ea7u t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, s\u1ef1 ki\u1ec7n ho\u1eb7c c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t ti\u1ebfp theo. Gi\u00fap t\u1ea1o ni\u1ec1m tin v\u00e0 s\u1ef1 trung th\u00e0nh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/p>\n<h4 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Ho_tro_sau_ban_hang\"><\/span>H\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p style=\"text-align: justify\">\u0110\u1ed9i ng\u0169 sales n\u00ean s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1ec1 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o sau khi mua h\u00e0ng. H\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi, gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt. \u0110\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1ec1 ch\u1ebf \u0111\u1ed9 h\u1eadu m\u00e3i c\u0169ng nh\u01b0 phong c\u00e1ch ph\u1ee5c v\u1ee5 chuy\u00ean nghi\u1ec7p t\u1eeb \u0111\u1ed9i ng\u0169 doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\">T\u00f3m l\u1ea1i, trong giai \u0111o\u1ea1n Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng qua tin nh\u1eafn, \u0111\u1ed9i ng\u0169 sales c\u1ea7n ti\u1ebfp t\u1ee5c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin b\u1ed5 sung v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, t\u1ea1o c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Trong chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng qua Messenger, giai \u0111o\u1ea1n Chat ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec v\u00e0 t\u0103ng c\u01b0\u1eddng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 t\u1ea1o ra c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai.\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/3-giai-doan-2-tu-van-ban-hang-qua-messenger.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"bi-kip-ban-hang-qua-chat-cho-nhan-vien-sales\"><span class=\"ez-toc-section\" id=\"Bi_kip_ban_hang_qua_Chat_cho_nhan_vien_Sales\"><\/span>B\u00ed k\u00edp b\u00e1n h\u00e0ng qua Chat cho nh\u00e2n vi\u00ean Sales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"phan-hoi-nhanh-chong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Phan_hoi_nhanh_chong\"><\/span>Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 th\u00e0nh c\u00f4ng khi b\u00e1n h\u00e0ng qua Chat l\u00e0 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng. Khi kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u ho\u1eb7c th\u1eafc m\u1eafc, h\u1ecd mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c. B\u1edfi m\u1ea1ng Internet gi\u1edd \u0111\u00e2y mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng r\u1ea5t nhi\u1ec1u l\u1ef1a ch\u1ecdn, vi\u1ec7c ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u khi\u1ebfn kh\u00e1ch h\u00e0ng h\u1ebft h\u1ee9ng th\u00fa v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng mua h\u00e0ng ho\u1eb7c chuy\u1ec3n sang s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n<p style=\"text-align: justify\">M\u1ed9t ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng. T\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh c\u1ea1nh tranh, ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh khi kh\u00e1ch h\u00e0ng so s\u00e1nh gi\u1eefa doanh nghi\u1ec7p v\u00e0 \u0111\u1ed1i th\u1ee7. N\u1ebfu \u0111\u1ed9i ng\u0169 sales c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n v\u00e0 ph\u1ea3n h\u1ed3i nhanh h\u01a1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u01b0u ti\u00ean l\u1ef1a ch\u1ecdn th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3.<\/p>\n<h3 id=\"cung-cap-thong-tin-trong-tam-dung-nhu-cau-khach-hang\"><span class=\"ez-toc-section\" id=\"Cung_cap_thong_tin_trong_tam_dung_nhu_cau_khach_hang\"><\/span>Cung c\u1ea5p th\u00f4ng tin tr\u1ecdng t\u00e2m, \u0111\u00fang nhu c\u1ea7u kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 qua Chat, h\u1ecd th\u01b0\u1eddng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh. N\u1ebfu \u0111\u1ed9i ng\u0169 sales tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp v\u00e0 t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 tr\u1ecdng t\u00e2m, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 quan t\u00e2m \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu n\u00f3i hay gi\u1ea3i th\u00edch qu\u00e1 lan man, d\u00e0i d\u00f2ng c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, \u0111i\u1ec1u n\u00e0y c\u0169ng th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng chuy\u00ean nghi\u1ec7p c\u1ee7a \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ea3m b\u1ea3o hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c, h\u1eefu \u00edch \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3. Vi\u1ec7c t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng l\u00f2ng tin, t\u0103ng kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng mua h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<h3 id=\"the-hien-su-ton-trong-trong-tung-cau-chu\"><span class=\"ez-toc-section\" id=\"The_hien_su_ton_trong_trong_tung_cau_chu\"><\/span>Th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng trong t\u1eebng c\u00e2u ch\u1eef<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Khi t\u01b0 v\u1ea5n v\u00e0 trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng, n\u00ean tr\u00e1nh s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng ho\u1eb7c vi\u1ebft t\u1eaft, v\u00ec nh\u1eefng t\u1eeb ng\u1eef n\u00e0y c\u00f3 th\u1ec3 g\u00e2y hi\u1ec3u nh\u1ea7m v\u00e0 l\u00e0m m\u1ea5t \u0111i s\u1ef1 chuy\u00ean nghi\u1ec7p. Kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb nhi\u1ec1u n\u1ec1n v\u0103n h\u00f3a v\u00e0 t\u1ea7ng l\u1edbp kh\u00e1c nhau, vi\u1ec7c s\u1eed d\u1ee5ng ti\u1ebfng l\u00f3ng c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y kh\u00f3 hi\u1ec3u ho\u1eb7c kh\u00f4ng tho\u1ea3i m\u00e1i. T\u01b0\u01a1ng t\u1ef1, vi\u1ebft t\u1eaft c\u0169ng c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn hi\u1ec3u l\u1ea7m n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng quen thu\u1ed9c v\u1edbi nh\u1eefng c\u1ee5m t\u1eeb \u0111\u00f3. Thay v\u00e0o \u0111\u00f3, h\u00e3y s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng, d\u1ec5 hi\u1ec3u v\u00e0 mang t\u00ednh chuy\u00ean nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<p style=\"text-align: justify\">M\u1ed7i th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec1u c\u00f3 m\u1ed9t gi\u1ecdng n\u00f3i ri\u00eang v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n n\u00e0y trong m\u1ecdi h\u00ecnh th\u1ee9c giao ti\u1ebfp. N\u1ebfu th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n mang t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 sang tr\u1ecdng, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng ng\u00f4n ng\u1eef s\u1eed d\u1ee5ng c\u0169ng ph\u1ea3i th\u1ec3 hi\u1ec7n \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<h3 id=\"kien-tri-khi-khach-hang-khong-tra-loi-tin-nhan\"><span class=\"ez-toc-section\" id=\"Kien_tri_khi_khach_hang_khong_tra_loi_tin_nhan\"><\/span>Ki\u00ean tr\u00ec khi kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u00f3 nhi\u1ec1u l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn c\u1ee7a ng\u01b0\u1eddi b\u00e1n h\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n<ul>\n<li style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng \u0111ang b\u1eadn r\u1ed9n, kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 tr\u1ea3 l\u1eddi.<\/li>\n<li style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1c.<\/li>\n<li style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">N\u1ebfu ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f4ng ki\u00ean tr\u00ec, h\u1ecd c\u00f3 th\u1ec3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng cho nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, s\u1ef1 ki\u00ean tr\u00ec c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o. \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng kh\u00f4ng n\u00ean li\u00ean t\u1ee5c nh\u1eafn tin h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng, v\u00ec \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, phi\u1ec1n nhi\u1ec5u. L\u00fac n\u00e0y, c\u1ea7n kh\u00e9o l\u00e9o v\u00e0 tinh t\u1ebf:<\/p>\n<ul>\n<li style=\"text-align: justify\">\n<p><em>Ch\u00e0o anh\/ch\u1ecb, [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u00f3 th\u1ec3 gi\u00fap g\u00ec th\u00eam cho anh\/ch\u1ecb kh\u00f4ng?<\/em><\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p><em>N\u1ebfu anh\/ch\u1ecb c\u1ea7n th\u00eam th\u00f4ng tin g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, h\u00e3y cho [T\u00ean th\u01b0\u01a1ng hi\u1ec7u] bi\u1ebft nh\u00e9.<\/em><\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p><em>[T\u00ean th\u01b0\u01a1ng hi\u1ec7u] v\u1eabn \u0111ang ch\u1edd ph\u1ea3n h\u1ed3i c\u1ee7a anh\/ch\u1ecb.<\/em><\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ed9i ng\u0169 sales c\u0169ng c\u1ea7n l\u01b0u \u00fd th\u1eddi gian \u0111\u1ec3 nh\u1eafn tin cho kh\u00e1ch h\u00e0ng. H\u00e3y l\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p, kh\u00f4ng qu\u00e1 s\u1edbm c\u0169ng kh\u00f4ng qu\u00e1 mu\u1ed9n trong ng\u00e0y, d\u1ec5 g\u00e2y phi\u1ec1n nhi\u1ec5u, kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"han-che-su-dung-thuat-ngu-chuyen-nganh\"><span class=\"ez-toc-section\" id=\"Han_che_su_dung_thuat_ngu_chuyen_nganh\"><\/span>H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">S\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh tr\u00f4ng c\u00f3 v\u1ebb chuy\u00ean nghi\u1ec7p h\u01a1n nh\u01b0ng n\u1ebfu l\u1ea1m d\u1ee5ng, n\u00f3 s\u1ebd c\u00f3 t\u00e1c d\u1ee5ng ng\u01b0\u1ee3c, g\u00e2y kh\u00f3 hi\u1ec3u, kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng. B\u1edfi kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh.<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 nh\u1ea5t, Chat l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng giao ti\u1ebfp ph\u1ed5 bi\u1ebfn, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi m\u1ecdi ng\u01b0\u1eddi \u1edf m\u1ecdi l\u1ee9a tu\u1ed5i, ng\u00e0nh ngh\u1ec1. Do \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn cho kh\u00e1ch h\u00e0ng kh\u00f3 hi\u1ec3u, kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 hai, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn cho cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean k\u00e9m th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i. \u0110i\u1ec1u n\u00e0y s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn thi\u1ec7n c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 ba, vi\u1ec7c s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh s\u1ebd khi\u1ebfn \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean sales m\u1ea5t th\u1eddi gian \u0111\u1ec3 gi\u1ea3i th\u00edch, khi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean d\u00e0i d\u00f2ng, r\u01b0\u1eddm r\u00e0.<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, c\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng vi\u1ec7c h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ecf qua ho\u1eb7c gi\u1ea3m gi\u00e1 tr\u1ecb c\u1ee7a nh\u1eefng th\u00f4ng tin quan tr\u1ecdng. N\u1ebfu c\u00f3 nh\u1eefng kh\u00e1i ni\u1ec7m hay thu\u1eadt ng\u1eef quan tr\u1ecdng li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 \u0111\u00f3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch ch\u00fang m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n v\u00e0 cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u.<\/p>\n<h3 id=\"than-trong-voi-tin-nhan-hai-huoc-khong-phu-hop\"><span class=\"ez-toc-section\" id=\"Than_trong_voi_tin_nhan_hai_huoc_khong_phu_hop\"><\/span>Th\u1eadn tr\u1ecdng v\u1edbi tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ed9t s\u1ed1 ng\u01b0\u1eddi kh\u00f4ng \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c nh\u1eadn tin nh\u1eafn h\u00e0i h\u01b0\u1edbc ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p trong m\u00f4i tr\u01b0\u1eddng kinh doanh. Nh\u1eefng tin nh\u1eafn nh\u01b0 v\u1eady c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m \u0111\u1ed9 chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00e1ng tin c\u1eady c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 nh\u1ea5t, Live Chat l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng giao ti\u1ebfp c\u00e1 nh\u00e2n, do \u0111\u00f3, nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n c\u1ea7n l\u01b0u \u00fd c\u00e1ch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef v\u00e0 v\u0103n phong ph\u00f9 h\u1ee3p. Tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi mua h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, th\u1eadm ch\u00ed l\u00e0 b\u1ecb x\u00fac ph\u1ea1m.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 hai, Live Chat l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau, bao g\u1ed3m c\u1ea3 ng\u01b0\u1eddi l\u1edbn v\u00e0 tr\u1ebb em, s\u1eed d\u1ee5ng tin nh\u1eafn h\u00e0i h\u01b0\u1edbc kh\u00f4ng \u0111\u00fang ch\u1ed7 c\u00f3 th\u1ec3 d\u1ec5 g\u00e2y ra nh\u1eefng hi\u1ec3u l\u1ea7m kh\u00f4ng c\u1ea7n thi\u1ebft<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Th\u1ee9 ba, Live Chat l\u00e0 m\u1ed9t k\u00eanh b\u00e1n h\u00e0ng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp gi\u1eefa ng\u01b0\u1eddi b\u00e1n h\u00e0ng v\u00e0 ng\u01b0\u1eddi mua h\u00e0ng. Do \u0111\u00f3, ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n ch\u00fa \u00fd x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi ng\u01b0\u1eddi mua h\u00e0ng. Tin nh\u1eafn h\u00e0i h\u01b0\u1edbc, kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi mua h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, t\u1eeb \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 gi\u1eefa hai b\u00ean.<\/p>\n<\/li>\n<\/ul>\n<h3 id=\"han-che-dung-icon-ki-hieu\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Han_che_dung_icon_ki_hieu\"><\/span>H\u1ea1n ch\u1ebf d\u00f9ng icon, k\u00ed hi\u1ec7u<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u00e1c icon, emoji ch\u1ec9 ph\u00f9 h\u1ee3p khi s\u1eed d\u1ee5ng cho c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00e1 nh\u00e2n qua Chat nh\u01b0 Messenger, Zalo. Nh\u01b0ng khi nh\u1eafn tin cho kh\u00e1ch h\u00e0ng v\u1edbi t\u01b0 c\u00e1ch doanh nghi\u1ec7p\/th\u01b0\u01a1ng hi\u1ec7u, vi\u1ec7c s\u1eed d\u1ee5ng qu\u00e1 nhi\u1ec1u icon c\u00f3 th\u1ec3 khi\u1ebfn tin nh\u1eafn tr\u00f4ng thi\u1ebfu chuy\u00ean nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\">\u0110\u1eb7c bi\u1ec7t l\u00e0 Icon c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u \u00fd ngh\u0129a kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o n\u1ec1n v\u0103n h\u00f3a v\u00e0 s\u1edf th\u00edch c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. Do \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng icon m\u1ed9t c\u00e1ch t\u00f9y ti\u1ec7n c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng hi\u1ec3u l\u1ea7m \u00fd m\u00e0 doanh nghi\u1ec7p mu\u1ed1n truy\u1ec1n t\u1ea3i.<\/p>\n<h3 id=\"dieu-chinh-ngon-ngu-theo-tinh-huong\"><span class=\"ez-toc-section\" id=\"Dieu_chinh_ngon_ngu_theo_tinh_huong\"><\/span>\u0110i\u1ec1u ch\u1ec9nh ng\u00f4n ng\u1eef theo t\u00ecnh hu\u1ed1ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh ng\u00f4n ng\u1eef theo t\u1eebng t\u00ecnh hu\u1ed1ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3. Khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, ng\u00f4n ng\u1eef n\u00ean t\u00edch c\u1ef1c, r\u00f5 r\u00e0ng v\u00e0 khuy\u1ebfn kh\u00edch, gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 l\u1ee3i \u00edch m\u00e0 h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c. Trong tr\u01b0\u1eddng h\u1ee3p gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, ng\u00f4n ng\u1eef c\u1ea7n th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 cam k\u1ebft gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng.<\/p>\n<p style=\"text-align: justify\">Ngo\u00e0i ra, khi th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, ng\u00f4n t\u1eeb c\u1ea7n khuy\u1ebfn kh\u00edch v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c m\u00e0 kh\u00f4ng g\u00e2y \u00e1p l\u1ef1c, gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 t\u1ef1 tin h\u01a1n. \u1ede giai \u0111o\u1ea1n h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng, ng\u00f4n ng\u1eef n\u00ean th\u00e2n thi\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3, nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n<p style=\"text-align: justify\">Hay trong qu\u00e1 tr\u00ecnh th\u01b0\u01a1ng l\u01b0\u1ee3ng &#8211; \u0111\u00e0m ph\u00e1n, s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 mang t\u00ednh h\u1ee3p t\u00e1c l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i. \u0110i\u1ec1u ch\u1ec9nh ng\u00f4n ng\u1eef theo t\u00ecnh hu\u1ed1ng kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n giao ti\u1ebfp hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c cho c\u1ea3 hai b\u00ean.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua Messenger cho nh\u00e2n vi\u00ean Sales\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/5-ky-nang-ban-hang-qua-messenger.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"cac-to-chat-can-co-cua-nguoi-tu-van-ban-hang-qua-live-chat\" style=\"line-height: 1.8;margin-top: 13px\"><span class=\"ez-toc-section\" id=\"Cac_to_chat_can_co_cua_nguoi_tu_van_ban_hang_qua_live_chat\"><\/span>C\u00e1c t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua live chat<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>K\u1ef9 n\u0103ng giao ti\u1ebfp<\/li>\n<li>K\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 ph\u00e2n t\u00edch\u00a0<\/li>\n<li>K\u1ef9 n\u0103ng linh ho\u1ea1t<\/li>\n<li>K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<\/li>\n<li>Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<\/li>\n<\/ol>\n<h3 id=\"ky-nang-giao-tiep\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Ky_nang_giao_tiep\"><\/span>K\u1ef9 n\u0103ng giao ti\u1ebfp<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi m\u1ed9t ng\u01b0\u1eddi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua tin nh\u1eafn. Vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, s\u00fac t\u00edch v\u00e0 d\u1ec5 hi\u1ec3u gi\u00fap b\u1ea1n truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p ch\u00ednh x\u00e1c \u0111\u1ebfn kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p v\u1edbi b\u1ed1i c\u1ea3nh v\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng r\u1ea5t quan tr\u1ecdng, tr\u00e1nh vi\u1ec7c g\u00e2y hi\u1ec3u l\u1ea7m ho\u1eb7c l\u00e0m m\u1ea5t l\u00f2ng kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 t\u1ea1o s\u1ef1 tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i.<\/p>\n<h3 id=\"ky-nang-lang-nghe-va-phan-tich\"><span class=\"ez-toc-section\" id=\"Ky_nang_lang_nghe_va_phan_tich\"><\/span>K\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 ph\u00e2n t\u00edch\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">K\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 ph\u00e2n t\u00edch \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng c\u01a1 h\u1ed9i ch\u1ed1t \u0111\u01a1n th\u00e0nh c\u00f4ng. \u0110\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t, ng\u01b0\u1eddi t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 li\u1ec1n m\u1ea1ch. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng l\u1eafng nghe s\u00e2u s\u1eafc \u0111\u1ec3 n\u1eafm b\u1eaft ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00f9ng v\u1edbi kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch nhanh v\u00e0 linh ho\u1ea1t. Nh\u1edd \u0111\u00f3, c\u00f3 th\u1ec3 k\u1ecbp th\u1eddi \u0111\u1ec1 xu\u1ea5t c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u.<\/p>\n<h3 id=\"ky-nang-linh-hoat\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Ky_nang_linh_hoat\"><\/span>K\u1ef9 n\u0103ng linh ho\u1ea1t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 nh\u1eefng nhu c\u1ea7u v\u00e0 t\u00ednh c\u00e1ch ri\u00eang bi\u1ec7t, do \u0111\u00f3, vi\u1ec7c linh ho\u1ea1t \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch giao ti\u1ebfp, c\u00e1ch t\u01b0 v\u1ea5n v\u00e0 c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 s\u1ebd gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n mong \u0111\u1ee3i c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, th\u00edch \u1ee9ng nhanh ch\u00f3ng v\u1edbi c\u00e1c thay \u0111\u1ed5i ho\u1eb7c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd, gi\u00fap duy tr\u00ec s\u1ef1 chuy\u00ean nghi\u1ec7p trong m\u1ecdi ho\u00e0n c\u1ea3nh.<\/p>\n<h3 id=\"ky-nang-xu-ly-tinh-huong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Ky_nang_xu_ly_tinh_huong\"><\/span>K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua tin nh\u1eafn, t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i mua s\u1ea3n ph\u1ea9m l\u00e0 \u0111i\u1ec1u th\u01b0\u1eddng di\u1ec5n ra. L\u00fac n\u00e0y, k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng l\u00e0 c\u1ea7n thi\u1ebft v\u1edbi nh\u1eefng ai l\u00e0m\u00a0 t\u01b0 v\u1ea5n vi\u00ean. Nh\u1edd \u0111\u00f3, h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, gi\u1eef cho cu\u1ed9c tr\u00f2 chuy\u1ec7n di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n<h3 id=\"kien-thuc-chuyen-mon\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Kien_thuc_chuyen_mon\"><\/span>Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng lu\u00f4n mong \u0111\u1ee3i nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb t\u1eeb ng\u01b0\u1eddi t\u01b0 v\u1ea5n. Do \u0111\u00f3, vi\u1ec7c n\u1eafm r\u00f5 c\u00e1c chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, c\u00e1ch s\u1eed d\u1ee5ng, c\u00e1c ch\u00ednh s\u00e1ch li\u00ean quan v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i s\u1ebd gi\u00fap ng\u01b0\u1eddi t\u01b0 v\u1ea5n qua chat t\u1ef1 tin h\u01a1n khi tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng. C\u0169ng nh\u01b0 l\u00e0 t\u0103ng c\u01b0\u1eddng uy t\u00edn v\u00e0 h\u00ecnh \u1ea3nh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3 c\u1ee7a ng\u01b0\u1eddi t\u01b0 v\u1ea5n chat\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2023\/11\/to-chat-can-co-cua-nguoi-tu-van-chat.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"kich-ban-tu-van-khach-hang-cua-cac-nganh-nghe\"><span class=\"ez-toc-section\" id=\"Kich_ban_tu_van_khach_hang_cua_cac_nganh_nghe\"><\/span>K\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0nh ngh\u1ec1<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Ng\u00e0nh t\u00e0i ch\u00ednh b\u00e1n h\u00e0ng<\/li>\n<li>Ng\u00e0nh gi\u00e1o d\u1ee5c<\/li>\n<li>Ng\u00e0nh \u00f4 t\u00f4<\/li>\n<li>Ng\u00e0nh du l\u1ecbch kh\u00e1ch s\u1ea1n<\/li>\n<li>Ng\u00e0nh th\u1eddi trang<\/li>\n<\/ol>\n<h3 id=\"nganh-tai-chinh-ban-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nganh_tai_chinh_ban_hang\"><\/span>Ng\u00e0nh t\u00e0i ch\u00ednh b\u00e1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i \u0111ang mu\u1ed1n t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c g\u00f3i \u0111\u1ea7u t\u01b0 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a m\u00ecnh, nh\u01b0ng ch\u01b0a r\u00f5 l\u1eafm v\u1ec1 c\u00e1c l\u1ef1a ch\u1ecdn.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: Ch\u00e0o anh\/ch\u1ecb, r\u1ea5t vui \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 anh\/ch\u1ecb. Anh\/ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00eam v\u1ec1 m\u1ee5c ti\u00eau \u0111\u1ea7u t\u01b0 c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? Anh\/ch\u1ecb mu\u1ed1n \u0111\u1ea7u t\u01b0 ng\u1eafn h\u1ea1n hay d\u00e0i h\u1ea1n v\u00e0 m\u1ee9c \u0111\u1ed9 r\u1ee7i ro m\u00e0 anh\/ch\u1ecb c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn l\u00e0 bao nhi\u00eau?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i mu\u1ed1n ti\u1ebft ki\u1ec7m cho h\u01b0u tr\u00ed, n\u00ean t\u00f4i mu\u1ed1n m\u1ed9t kho\u1ea3n \u0111\u1ea7u t\u01b0 an to\u00e0n nh\u01b0ng v\u1eabn c\u00f3 l\u1ee3i nhu\u1eadn \u1ed5n \u0111\u1ecbnh.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: Em hi\u1ec3u r\u1ed3i, v\u1edbi m\u1ee5c ti\u00eau n\u00e0y, anh\/ch\u1ecb c\u00f3 th\u1ec3 quan t\u00e2m \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ea7u t\u01b0 d\u00e0i h\u1ea1n nh\u01b0 tr\u00e1i phi\u1ebfu ch\u00ednh ph\u1ee7 ho\u1eb7c c\u00e1c qu\u1ef9 \u0111\u1ea7u t\u01b0 c\u00e2n b\u1eb1ng. Nh\u1eefng s\u1ea3n ph\u1ea9m n\u00e0y th\u01b0\u1eddng c\u00f3 r\u1ee7i ro th\u1ea5p v\u00e0 l\u1ee3i nhu\u1eadn \u1ed5n \u0111\u1ecbnh theo th\u1eddi gian. Ngo\u00e0i ra, em mu\u1ed1n gi\u1edbi thi\u1ec7u th\u00eam cho anh\/ch\u1ecb v\u1ec1 s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m li\u00ean k\u1ebft \u0111\u1ea7u t\u01b0. \u0110\u00e2y l\u00e0 s\u1ea3n ph\u1ea9m k\u1ebft h\u1ee3p gi\u1eefa b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd v\u00e0 \u0111\u1ea7u t\u01b0 t\u00e0i ch\u00ednh, gi\u00fap anh\/ch\u1ecb v\u1eeba b\u1ea3o v\u1ec7 t\u00e0i s\u1ea3n v\u1eeba gia t\u0103ng l\u1ee3i nhu\u1eadn theo th\u1eddi gian. Anh\/ch\u1ecb c\u00f3 mu\u1ed1n bi\u1ebft th\u00eam chi ti\u1ebft v\u1ec1 c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a s\u1ea3n ph\u1ea9m n\u00e0y kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Nghe c\u0169ng th\u00fa v\u1ecb \u0111\u1ea5y, t\u00f4i c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u th\u00eam kh\u00f4ng?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, ch\u1eafc ch\u1eafn r\u1ed3i. Em s\u1ebd g\u1eedi t\u00e0i li\u1ec7u chi ti\u1ebft v\u1ec1 c\u00e1c l\u1ef1a ch\u1ecdn m\u00e0 em v\u1eeba \u0111\u1ec1 xu\u1ea5t cho anh\/ch\u1ecb qua email. Ngo\u00e0i ra, n\u1ebfu anh\/ch\u1ecb c\u00f3 th\u1eddi gian, em c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp m\u1ed9t bu\u1ed5i t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi chuy\u00ean gia t\u00e0i ch\u00ednh c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 gi\u1ea3i th\u00edch r\u00f5 h\u01a1n v\u1ec1 c\u00e1c l\u1ee3i \u00edch v\u00e0 c\u00e1ch th\u1ee9c \u0111\u1ea7u t\u01b0. Bu\u1ed5i t\u01b0 v\u1ea5n n\u00e0y ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed v\u00e0 kh\u00f4ng r\u00e0ng bu\u1ed9c g\u00ec, anh\/ch\u1ecb th\u1ea5y sao \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i s\u1ebd c\u00e2n nh\u1eafc v\u00e0 s\u1eafp x\u1ebfp th\u1eddi gian \u0111\u1ec3 g\u1eb7p tr\u1ef1c ti\u1ebfp. C\u1ea3m \u01a1n b\u1ea1n.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: C\u1ea3m \u01a1n anh\/ch\u1ecb, em s\u1ebd g\u1eedi th\u00f4ng tin ngay. N\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o, anh\/ch\u1ecb c\u1ee9 li\u00ean h\u1ec7 v\u1edbi em b\u1ea5t c\u1ee9 l\u00fac n\u00e0o nh\u00e9.<\/p>\n<\/li>\n<\/ul>\n<h3 id=\"nganh-giao-duc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nganh_giao_duc\"><\/span>Ng\u00e0nh gi\u00e1o d\u1ee5c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Con t\u00f4i n\u0103m nay l\u00ean l\u1edbp 9, t\u00f4i mu\u1ed1n t\u00ecm m\u1ed9t kh\u00f3a h\u1ecdc n\u00e2ng cao\u00a0\u0111\u1ec3 ch\u00e1u c\u00f3 th\u1ec3 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n cho k\u1ef3 thi s\u1eafp t\u1edbi.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: C\u1ea3m \u01a1n [Nickname] \u0111\u00e3 quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 c\u1ee7a [t\u00ean th\u01b0\u01a1ng hi\u1ec7u]. Anh\/ch\u1ecb c\u00f3 th\u1ec3 chia s\u1ebb th\u00eam v\u1ec1 tr\u00ecnh \u0111\u1ed9 hi\u1ec7n t\u1ea1i c\u1ee7a ch\u00e1u kh\u00f4ng \u1ea1? Ch\u00e1u \u0111ang g\u1eb7p kh\u00f3 kh\u0103n g\u00ec trong m\u00f4n To\u00e1n m\u00e0 anh\/ch\u1ecb mu\u1ed1n c\u1ea3i thi\u1ec7n?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Ch\u00e1u \u0111ang h\u1ecdc kh\u00e1 t\u1ed1t, nh\u01b0ng c\u1ea7n n\u00e2ng cao th\u00eam ki\u1ebfn th\u1ee9c\u00a0\u0111\u1ec3 t\u1ef1 tin h\u01a1n khi thi v\u00e0o l\u1edbp 10, ch\u1ee7 y\u1ebfu l\u00e0 h\u00ecnh h\u1ecdc kh\u00f4ng gian v\u00e0 \u0111\u1ea1i s\u1ed1.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: V\u1eady th\u00ec em xin g\u1ee3i \u00fd kh\u00f3a h\u1ecdc To\u00e1n n\u00e2ng cao cho h\u1ecdc sinh l\u1edbp 9 t\u1ea1i [t\u00ean th\u01b0\u01a1ng hi\u1ec7u]. Kh\u00f3a h\u1ecdc n\u00e0y t\u1eadp trung v\u00e0o c\u00e1c chuy\u00ean \u0111\u1ec1 tr\u1ecdng t\u00e2m nh\u01b0 h\u00ecnh h\u1ecdc kh\u00f4ng gian v\u00e0 \u0111\u1ea1i s\u1ed1, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang cho h\u1ecdc sinh l\u1edbp 9 \u0111\u1ec3 chu\u1ea9n b\u1ecb t\u1ed1t nh\u1ea5t cho k\u1ef3 thi v\u00e0o l\u1edbp 10. Ngo\u00e0i ra, trong qu\u00e1 tr\u00ecnh h\u1ecdc, c\u00e1c gi\u00e1o vi\u00ean s\u1ebd theo d\u00f5i s\u00e1t sao ti\u1ebfn \u0111\u1ed9 c\u1ee7a t\u1eebng h\u1ecdc sinh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung d\u1ea1y \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi kh\u1ea3 n\u0103ng c\u1ee7a ch\u00e1u.\u00a0<br \/>\n\tAnh\/ch\u1ecb c\u00f3 mu\u1ed1n s\u1eafp x\u1ebfp bu\u1ed5i t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi gi\u00e1o vi\u00ean \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft kh\u00f4ng \u1ea1? C\u0169ng nh\u01b0 l\u00e0 \u0111\u0103ng k\u00fd m\u1ed9t bu\u1ed5i h\u1ecdc th\u1eed mi\u1ec5n ph\u00ed cho ch\u00e1u \u0111\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3ng d\u1ea1y t\u1ea1i [t\u00ean th\u01b0\u01a1ng hi\u1ec7u].<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Nghe c\u00f3 v\u1ebb h\u1ee3p l\u00fd \u0111\u1ea5y, nh\u01b0ng t\u00f4i mu\u1ed1n bi\u1ebft th\u00eam v\u1ec1 gi\u00e1o vi\u00ean d\u1ea1y l\u1edbp n\u00e0y. H\u1ecd c\u00f3 kinh nghi\u1ec7m g\u00ec kh\u00f4ng?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, em hi\u1ec3u m\u1ed1i quan t\u00e2m c\u1ee7a anh\/ch\u1ecb. C\u00e1c gi\u00e1o vi\u00ean d\u1ea1y l\u1edbp To\u00e1n n\u00e2ng cao c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec1u l\u00e0 nh\u1eefng th\u1ea7y c\u00f4 c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m trong gi\u1ea3ng d\u1ea1y v\u00e0 luy\u1ec7n thi v\u00e0o c\u00e1c tr\u01b0\u1eddng chuy\u00ean, l\u1edbp ch\u1ecdn. H\u1ecd kh\u00f4ng ch\u1ec9 gi\u1ecfi chuy\u00ean m\u00f4n m\u00e0 c\u00f2n r\u1ea5t hi\u1ec3u t\u00e2m l\u00fd h\u1ecdc sinh, gi\u00fap c\u00e1c em t\u1ef1 tin v\u00e0 ti\u1ebfn b\u1ed9 nhanh ch\u00f3ng. Em c\u00f3 th\u1ec3 g\u1eedi th\u00f4ng tin v\u1ec1 gi\u00e1o vi\u00ean d\u1ea1y l\u1edbp n\u00e0y \u0111\u1ec3 anh\/ch\u1ecb tham kh\u1ea3o th\u00eam kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: V\u00e2ng, b\u1ea1n g\u1eedi cho t\u00f4i nh\u00e9. T\u00f4i s\u1ebd xem qua v\u00e0 quy\u1ebft \u0111\u1ecbnh.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1 v\u00e2ng, em s\u1ebd g\u1eedi ngay. N\u1ebfu c\u00f3 th\u00eam b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, anh\/ch\u1ecb c\u1ee9 li\u00ean h\u1ec7 v\u1edbi em nh\u00e9. R\u1ea5t mong \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 cho ch\u00e1u.<\/p>\n<\/li>\n<\/ul>\n<h3 id=\"nganh-o-to\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nganh_o_to\"><\/span>Ng\u00e0nh \u00f4 t\u00f4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i \u0111ang c\u00e2n nh\u1eafc mua m\u1ed9t chi\u1ebfc SUV cho gia \u0111\u00ecnh, nh\u01b0ng ch\u01b0a bi\u1ebft ch\u1ecdn m\u1eabu n\u00e0o. C\u00f3 g\u1ee3i \u00fd n\u00e0o cho t\u00f4i kh\u00f4ng?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: Ch\u00e0o [Nickname], r\u1ea5t vui \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 anh\/ch\u1ecb. Em c\u00f3 th\u1ec3 h\u1ecfi th\u00eam v\u1ec1 nhu c\u1ea7u s\u1eed d\u1ee5ng xe c\u1ee7a anh\/ch\u1ecb kh\u00f4ng \u1ea1? Anh\/ch\u1ecb th\u01b0\u1eddng di chuy\u1ec3n trong th\u00e0nh ph\u1ed1 hay \u0111i \u0111\u01b0\u1eddng d\u00e0i nhi\u1ec1u h\u01a1n? V\u00e0 gia \u0111\u00ecnh m\u00ecnh th\u01b0\u1eddng c\u00f3 bao nhi\u00eau ng\u01b0\u1eddi \u0111i c\u00f9ng trong c\u00e1c chuy\u1ebfn \u0111i?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Ch\u1ee7 y\u1ebfu l\u00e0 di chuy\u1ec3n trong th\u00e0nh ph\u1ed1, nh\u01b0ng thi tho\u1ea3ng c\u0169ng c\u00f3 \u0111i xa. Gia \u0111\u00ecnh t\u00f4i c\u00f3 5 ng\u01b0\u1eddi.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, em xin \u0111\u1ec1 xu\u1ea5t m\u1eabu SUV [t\u00ean xe] \u0111ang c\u00f3 t\u1ea1i [t\u00ean th\u01b0\u01a1ng hi\u1ec7u]. M\u1eabu xe n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u1edbi kh\u00f4ng gian r\u1ed9ng r\u00e3i, r\u1ea5t tho\u1ea3i m\u00e1i cho gia \u0111\u00ecnh 5 ng\u01b0\u1eddi. Xe c\u00f2n c\u00f3 c\u00e1c t\u00ednh n\u0103ng an to\u00e0n hi\u1ec7n \u0111\u1ea1i nh\u01b0 h\u1ec7 th\u1ed1ng phanh t\u1ef1 \u0111\u1ed9ng, c\u1ea3nh b\u00e1o va ch\u1ea1m v\u00e0 h\u1ec7 th\u1ed1ng gi\u1eef l\u00e0n \u0111\u01b0\u1eddng, r\u1ea5t ph\u00f9 h\u1ee3p cho c\u1ea3 l\u00e1i xe trong th\u00e0nh ph\u1ed1 l\u1eabn nh\u1eefng chuy\u1ebfn \u0111i d\u00e0i. \u0110\u1eb7c bi\u1ec7t, xe c\u00f2n c\u00f3 ch\u1ebf \u0111\u1ed9 ti\u1ebft ki\u1ec7m nhi\u00ean li\u1ec7u v\u00e0 kh\u1ea3 n\u0103ng v\u1eadn h\u00e0nh linh ho\u1ea1t tr\u00ean nhi\u1ec1u lo\u1ea1i \u0111\u1ecba h\u00ecnh kh\u00e1c nhau. Anh\/ch\u1ecb c\u00f3 mu\u1ed1n l\u00e1i th\u1eed xe \u0111\u1ec3 c\u1ea3m nh\u1eadn th\u1ef1c t\u1ebf kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: Gi\u00e1 c\u1ea3 th\u1ebf n\u00e0o nh\u1ec9? T\u00f4i kh\u00f4ng mu\u1ed1n v\u01b0\u1ee3t qu\u00e1 ng\u00e2n s\u00e1ch c\u1ee7a m\u00ecnh.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, em hi\u1ec3u. M\u1eabu xe [t\u00ean xe] hi\u1ec7n \u0111ang c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t t\u1ea1i [T\u00ean th\u01b0\u01a1ng hi\u1ec7u], v\u1edbi m\u1ee9c gi\u00e1 r\u1ea5t c\u1ea1nh tranh. Ngo\u00e0i ra, ch\u00fang t\u00f4i c\u0169ng c\u00f3 c\u00e1c g\u00f3i t\u00e0i ch\u00ednh linh ho\u1ea1t, bao g\u1ed3m tr\u1ea3 g\u00f3p v\u1edbi l\u00e3i su\u1ea5t \u01b0u \u0111\u00e3i, gi\u00fap anh\/ch\u1ecb d\u1ec5 d\u00e0ng s\u1edf h\u1eefu xe m\u00e0 kh\u00f4ng ph\u1ea3i lo l\u1eafng v\u1ec1 chi ph\u00ed ban \u0111\u1ea7u. Em s\u1ebd g\u1eedi b\u1ea3ng gi\u00e1 chi ti\u1ebft v\u00e0 c\u00e1c ph\u01b0\u01a1ng \u00e1n t\u00e0i ch\u00ednh \u0111\u1ec3 anh\/ch\u1ecb tham kh\u1ea3o th\u00eam nh\u00e9. Sau \u0111\u00f3, anh\/ch\u1ecb c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp th\u1eddi gian \u0111\u1ebfn l\u00e1i th\u1eed xe, em tin r\u1eb1ng anh\/ch\u1ecb s\u1ebd h\u00e0i l\u00f2ng v\u1edbi l\u1ef1a ch\u1ecdn n\u00e0y.<\/p>\n<\/li>\n<\/ul>\n<h3 id=\"nganh-du-lich-khach-san\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nganh_du_lich_khach_san\"><\/span>Ng\u00e0nh du l\u1ecbch kh\u00e1ch s\u1ea1n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i \u0111ang l\u00ean k\u1ebf ho\u1ea1ch cho m\u1ed9t chuy\u1ebfn du l\u1ecbch \u0110\u00e0 N\u1eb5ng trong th\u00e1ng t\u1edbi, anh\/ch\u1ecb c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n gi\u00fap t\u00f4i v\u1ec1 c\u00e1c g\u00f3i tour kh\u00f4ng?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: C\u1ea3m \u01a1n anh\/ch\u1ecb \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi [t\u00ean th\u01b0\u01a1ng hi\u1ec7u]. Anh\/ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00eam v\u1ec1 l\u1ecbch tr\u00ecnh mong mu\u1ed1n c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? Anh\/ch\u1ecb mu\u1ed1n \u1edf kh\u00e1ch s\u1ea1n 3 sao hay 5 sao, v\u00e0 c\u00f3 quan t\u00e2m \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng tham quan c\u1ee5 th\u1ec3 n\u00e0o kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i d\u1ef1 \u0111\u1ecbnh \u1edf \u0110\u00e0 N\u1eb5ng 5 ng\u00e0y 4 \u0111\u00eam. T\u00f4i mu\u1ed1n \u1edf kh\u00e1ch s\u1ea1n 4 sao v\u00e0 mu\u1ed1n tham quan B\u00e0 N\u00e0 Hills, Ng\u0169 H\u00e0nh S\u01a1n v\u00e0 H\u1ed9i An. Ngo\u00e0i ra, t\u00f4i c\u0169ng mu\u1ed1n c\u00f3 th\u1eddi gian t\u1ef1 do \u0111\u1ec3 kh\u00e1m ph\u00e1 th\u00e0nh ph\u1ed1 n\u1eefa.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, [t\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u00f3 g\u00f3i tour 4 ng\u00e0y 3 \u0111\u00eam t\u1ea1i \u0110\u00e0 N\u1eb5ng bao g\u1ed3m l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n 4 sao v\u00e0 c\u00e1c chuy\u1ebfn tham quan nh\u01b0 anh\/ch\u1ecb mong mu\u1ed1n. G\u00f3i tour n\u00e0y c\u0169ng bao g\u1ed3m xe \u0111\u01b0a \u0111\u00f3n, h\u01b0\u1edbng d\u1eabn vi\u00ean chuy\u00ean nghi\u1ec7p v\u00e0 b\u1eefa \u0103n t\u1ea1i c\u00e1c nh\u00e0 h\u00e0ng uy t\u00edn. Anh\/ch\u1ecb th\u1ea5y l\u1ecbch tr\u00ecnh n\u00e0y c\u00f3 ph\u00f9 h\u1ee3p kh\u00f4ng \u1ea1? [\u0110\u00ednh k\u00e8m t\u00e0i li\u1ec7u b\u00e1n h\u00e0ng]\n<\/li>\n<\/ul>\n<h3 id=\"nganh-thoi-trang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nganh_thoi_trang\"><\/span>Ng\u00e0nh th\u1eddi trang<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i \u0111ang t\u00ecm m\u1ed9t b\u1ed9 trang ph\u1ee5c cho s\u1ef1 ki\u1ec7n cu\u1ed1i tu\u1ea7n n\u00e0y, nh\u01b0ng ch\u01b0a bi\u1ebft ch\u1ecdn ki\u1ec3u d\u00e1ng n\u00e0o ph\u00f9 h\u1ee3p.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: Ch\u00e0o anh\/ch\u1ecb, em r\u1ea5t s\u1eb5n l\u00f2ng gi\u00fap anh\/ch\u1ecb. S\u1ef1 ki\u1ec7n n\u00e0y c\u00f3 y\u00eau c\u1ea7u g\u00ec v\u1ec1 trang ph\u1ee5c kh\u00f4ng \u1ea1? V\u00e0 anh\/ch\u1ecb th\u00edch phong c\u00e1ch n\u00e0o, trang tr\u1ecdng hay tho\u1ea3i m\u00e1i h\u01a1n?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: S\u1ef1 ki\u1ec7n y\u00eau c\u1ea7u trang ph\u1ee5c trang tr\u1ecdng, nh\u01b0ng t\u00f4i mu\u1ed1n m\u1ed9t b\u1ed9 \u0111\u1ed3 tho\u1ea3i m\u00e1i v\u00e0 kh\u00f4ng qu\u00e1 c\u1ee9ng nh\u1eafc.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, em \u0111\u1ec1 xu\u1ea5t anh\/ch\u1ecb tham kh\u1ea3o c\u00e1c m\u1eabu vest l\u1ecbch l\u00e3m v\u1edbi ch\u1ea5t li\u1ec7u nh\u1eb9 nh\u00e0ng t\u1eeb b\u1ed9 s\u01b0u t\u1eadp m\u1edbi c\u1ee7a [t\u00ean th\u01b0\u01a1ng hi\u1ec7u]. Ngo\u00e0i ra, [t\u00ean th\u01b0\u01a1ng hi\u1ec7u] c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 m\u1eabu \u0111\u1ea7m d\u1ef1 ti\u1ec7c thanh l\u1ecbch, v\u1eeba sang tr\u1ecdng v\u1eeba tho\u1ea3i m\u00e1i. Anh\/ch\u1ecb c\u00f3 mu\u1ed1n xem qua c\u00e1c m\u1eabu v\u00e0 ch\u1ecdn th\u1eed t\u1ea1i c\u1eeda h\u00e0ng kh\u00f4ng \u1ea1?<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Kh\u00e1ch h\u00e0ng: T\u00f4i c\u00f3 th\u1ec3 \u0111\u1ebfn v\u00e0o chi\u1ec1u mai. B\u1ea1n s\u1eafp x\u1ebfp gi\u00fap t\u00f4i nh\u00e9.<\/p>\n<\/li>\n<li style=\"text-align: justify\">\n<p>Sales: D\u1ea1, em s\u1ebd chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c m\u1eabu trang ph\u1ee5c ph\u00f9 h\u1ee3p \u0111\u1ec3 anh\/ch\u1ecb th\u1eed. N\u1ebfu c\u00f3 th\u00eam b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u g\u00ec, anh\/ch\u1ecb c\u1ee9 b\u00e1o em nh\u00e9. R\u1ea5t mong \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp anh\/ch\u1ecb t\u1ea1i c\u1eeda h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng nh\u01b0 hi\u1ec7n nay, vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua c\u00e1c c\u00f4ng c\u1ee5 chat \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c Marketing c\u1ee7a h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p. V\u1edbi t\u00ednh ti\u1ec7n l\u1ee3i v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn r\u1ed9ng l\u1edbn, live chat kh\u00f4ng ch\u1ec9 gi\u00fap c\u00e1c doanh nghi\u1ec7p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m mua h\u00e0ng tuy\u1ec7t v\u1eddi.<\/p>\n<p style=\"text-align: justify\">T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua live chat c\u00f2n mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1ec1 m\u1eb7t ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed. Kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ebfn c\u00e1c c\u1eeda h\u00e0ng tr\u1ef1c ti\u1ebfp, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mua h\u00e0ng v\u00e0 nh\u1eadn t\u01b0 v\u1ea5n ch\u1ec9 b\u1eb1ng v\u00e0i thao t\u00e1c tr\u00ean \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng. \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p, vi\u1ec7c s\u1eed d\u1ee5ng Live chat gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng, gi\u1ea3m b\u1edbt nh\u00e2n l\u1ef1c v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh, \u0111\u1ed3ng th\u1eddi m\u1edf r\u1ed9ng ph\u1ea1m vi ti\u1ebfp c\u1eadn th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p style=\"text-align: justify\">\u0110\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng qua Live chat, c\u00e1c doanh nghi\u1ec7p c\u1ea7n ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c \u0111\u1ed9c \u0111\u00e1o. Qua vi\u1ec7c t\u1eadn d\u1ee5ng t\u00ednh n\u0103ng nh\u01b0 chatbot, t\u1ef1 \u0111\u1ed9ng h\u00f3a tin nh\u1eafn v\u00e0 qu\u1ea3n l\u00fd t\u01b0\u01a1ng t\u00e1c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh t\u01b0 v\u1ea5n v\u00e0 t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 hi\u1ec3u bi\u1ebft s\u1ea3n ph\u1ea9m c\u0169ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>.sl-table-content ol{counter-reset: item!important;}#tocDiv &gt; ol &gt; li::before{content: counter(item)&#8221;. &#8220;!important;}#tocDiv li { display: block!important;}.sl-table-content #tocList li::before{content: counters(item, &#8220;.&#8221;) &#8221; &#8220;; counter-increment: item!important;}.sl-table-content h2,h3 a{color:blue;} .sl-table-content ol{counter-reset: item!important;}#tocDiv &gt; ol &gt; li::before{content: counter(item)&#8221;. &#8220;!important;}#tocDiv li { display: block!important;}.sl-table-content #tocList li::before{content: counters(item, &#8220;.&#8221;) &#8221; &#8220;; counter-increment: item!important;}.sl-table-content h2,h3 a{color:blue;} So v\u1edbi c\u00e1c k\u00eanh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-6563","post","type-post","status-publish","format-standard","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/6563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=6563"}],"version-history":[{"count":1,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/6563\/revisions"}],"predecessor-version":[{"id":6889,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/6563\/revisions\/6889"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=6563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=6563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=6563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}