{"id":5163,"date":"2025-06-21T05:22:37","date_gmt":"2025-03-24T14:15:38","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=5163"},"modified":"2025-06-22T04:36:02","modified_gmt":"2025-06-21T21:36:02","slug":"8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/","title":{"rendered":"8 \u0110\u1eb7c tr\u01b0ng trong v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Van_hoa_doanh_nghiep_khach_san_la_gi\" >V\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Dac_diem_cua_van_hoa_doanh_nghiep_khach_san\" >\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Tap_trung_vao_trai_nghiem_cua_khach_hang\" >T\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Hop_tac_nhom\" >H\u1ee3p t\u00e1c nh\u00f3m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Chuyen_nghiep\" >Chuy\u00ean nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#trach_nhiem\" >tr\u00e1ch nhi\u1ec7m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Sang_tao_doi_moi\" >S\u00e1ng t\u1ea1o, \u0111\u1ed5i m\u1edbi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Trach_nhiem_xa_hoi_va_moi_truong\" >Tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Quoc_te_hoa\" >Qu\u1ed1c t\u1ebf h\u00f3a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Cong_bang_minh_bach\" >C\u00f4ng b\u1eb1ng, minh b\u1ea1ch<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Cach_xay_dung_van_hoa_doanh_nghiep_cua_khach_san\" >C\u00e1ch x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Xac_dinh_gia_tri_cot_loi\" >X\u00e1c \u0111\u1ecbnh gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Giao_tiep_hieu_qua\" >Giao ti\u1ebfp hi\u1ec7u qu\u1ea3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Tao_ra_mot_moi_truong_lam_viec_tich_cuc\" >T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Nhu_mot_vi_du_ve_mot_nhan_vien\" >Nh\u01b0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t nh\u00e2n vi\u00ean<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Nghe_phan_hoi\" >Nghe ph\u1ea3n h\u1ed3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.ckconitsha.com\/vn\/8-dac-trung-trong-van-hoa-doanh-nghiep-khach-san\/#Trao_quyen_cho_nhan_vien\" >Trao quy\u1ec1n cho nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p style=\"text-align: justify\">Kh\u00f4ng ch\u1ec9 trong c\u00e1c c\u01a1 s\u1edf r\u1ed9ng r\u00e3i, tho\u1ea3i m\u00e1i v\u00e0 hi\u1ec7n \u0111\u1ea1i, m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong v\u0103n h\u00f3a doanh nghi\u1ec7p, \u0111\u00e3 g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch s\u1ea1n. V\u0103n h\u00f3a doanh nghi\u1ec7p \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t t\u00e0i s\u1ea3n v\u00f4 h\u00ecnh trong kho b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u1ea1nh tranh s\u1eafc s\u1ea3o.<\/p>\n<h2 id=\"van-hoa-doanh-nghiep-khach-san-la-gi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Van_hoa_doanh_nghiep_khach_san_la_gi\"><\/span>V\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">V\u0103n h\u00f3a kh\u00e1ch s\u1ea1n v\u00e0 kinh doanh l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c gi\u00e1 tr\u1ecb, ni\u1ec1m tin, th\u00e1i \u0111\u1ed9 v\u00e0 h\u00e0nh vi chung \u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 th\u1ec3 hi\u1ec7n b\u1edfi t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng. N\u00f3 \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh b\u1edfi tri\u1ebft l\u00fd kinh doanh, s\u1ee9 m\u1ec7nh, t\u1ea7m nh\u00ecn v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n th\u00f4ng qua c\u00e1c quy \u0111\u1ecbnh, quy tr\u00ecnh, ch\u00ednh s\u00e1ch, ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp v\u00e0 h\u00e0nh vi c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"dac-trung-trong-van-hoa-doanh-nghiep-khach-san\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Dac_diem_cua_van_hoa_doanh_nghiep_khach_san\"><\/span>\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"tap-trung-vao-trai-nghiem-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tap_trung_vao_trai_nghiem_cua_khach_hang\"><\/span>T\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">\u0110\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi h\u1ea7u h\u1ebft c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n, kh\u00e1ch h\u00e0ng l\u00e0 trung t\u00e2m. Do \u0111\u00f3, v\u0103n h\u00f3a kh\u00e1ch s\u1ea1n v\u00e0 kinh doanh ph\u1ea3i duy tr\u00ec s\u1ef1 hi\u1ec3u bi\u1ebft \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 c\u00e1c nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, do \u0111\u00f3 mang l\u1ea1i cho h\u1ecd tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. T\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 t\u1eeb b\u00e0n ti\u1ebfp t\u00e2n, nh\u00e2n vi\u00ean ti\u1ebfp t\u00e2n, d\u1ecdn d\u1eb9p, \u0103n u\u1ed1ng \u0111\u1ebfn gi\u1ea3i tr\u00ed t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"hop-tac-nhom\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Hop_tac_nhom\"><\/span>H\u1ee3p t\u00e1c nh\u00f3m<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n b\u1eaft \u0111\u1ea7u v\u1eadn h\u00e0nh nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau t\u1eeb ti\u1ec7c chi\u00eau \u0111\u00e3i, ph\u00f2ng, nh\u00e0 h\u00e0ng v\u00e0 &#8230; mang l\u1ea1i tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 ho\u00e0n h\u1ea3o cho kh\u00e1ch h\u00e0ng, \u0111\u00f2i h\u1ecfi s\u1ef1 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y. H\u1ee3p t\u00e1c nh\u00f3m gi\u00fap chia s\u1ebb tr\u00e1ch nhi\u1ec7m, t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p style=\"text-align: justify\">Ngo\u00e0i ra, b\u1ea3n ch\u1ea5t c\u1ee7a c\u00f4ng vi\u1ec7c c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi s\u1ef1 linh ho\u1ea1t v\u00e0 th\u00edch \u1ee9ng nhanh ch\u00f3ng. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb nhi\u1ec1u qu\u1ed1c gia c\u00f3 v\u0103n h\u00f3a v\u00e0 nhu c\u1ea7u kh\u00e1c nhau. Do \u0111\u00f3, nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p.<\/p>\n<h3 id=\"chuyen-nghiep\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Chuyen_nghiep\"><\/span>Chuy\u00ean nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Lo\u1ea1i v\u0103n h\u00f3a doanh nghi\u1ec7p n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty chuy\u00ean v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n. C\u00e1c chuy\u00ean gia l\u00e0 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a to\u00e0n b\u1ed9 v\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n, t\u1eeb giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, phong c\u00e1ch l\u00e0m vi\u1ec7c \u0111\u1ebfn h\u00e0nh vi v\u1edbi c\u00e1c \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n<h3 id=\"trach-nhiem\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"trach_nhiem\"><\/span>tr\u00e1ch nhi\u1ec7m<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ecdi ng\u01b0\u1eddi trong doanh nghi\u1ec7p c\u00f3 tr\u00e1ch nhi\u1ec7m ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh, g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng chung c\u1ee7a t\u1eadp th\u1ec3. V\u0103n h\u00f3a doanh nghi\u1ec7p th\u00fac \u0111\u1ea9y t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u00fd th\u1ee9c v\u1ec1 tr\u00e1ch nhi\u1ec7m, l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 v\u00e0 c\u1ed1ng hi\u1ebfn. V\u0103n h\u00f3a tr\u00e1ch nhi\u1ec7m c\u0169ng khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean li\u00ean t\u1ee5c h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"sang-tao-doi-moi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Sang_tao_doi_moi\"><\/span>S\u00e1ng t\u1ea1o, \u0111\u1ed5i m\u1edbi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">B\u1ea5t k\u1ef3 ng\u00e0nh n\u00e0o lu\u00f4n \u0111\u01b0\u1ee3c huy \u0111\u1ed9ng v\u00e0 ph\u00e1t tri\u1ec3n, v\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n c\u0169ng \u0111\u00f2i h\u1ecfi c\u00f4ng vi\u1ec7c, \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean ph\u1ea3i li\u00ean t\u1ee5c s\u00e1ng t\u1ea1o v\u00e0 s\u00e1ng t\u1ea1o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng. V\u0103n h\u00f3a doanh nghi\u1ec7p khuy\u1ebfn kh\u00edch t\u01b0 duy s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi, cung c\u1ea5p cho nh\u00e2n vi\u00ean nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi v\u00e0 d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a, \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u1edf l\u1ea1i v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng chuy\u00ean nghi\u1ec7p v\u00e0 t\u1eadn t\u00e2m nh\u1ea5t.<\/p>\n<h3 id=\"trach-nhiem-xa-hoi-va-moi-truong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Trach_nhiem_xa_hoi_va_moi_truong\"><\/span>Tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Trong b\u1ed1i c\u1ea3nh ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng, tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng \u0111\u00e3 tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u0103n h\u00f3a v\u00e0 kh\u00e1ch s\u1ea1n c\u1ee7a c\u00f4ng ty. Vi\u1ec7c th\u1ec3 hi\u1ec7n tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ngh\u0129a v\u1ee5, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c mang l\u1ea1i l\u1ee3i \u00edch l\u00e2u d\u00e0i cho doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\">Du kh\u00e1ch, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c th\u1ebf h\u1ec7 tr\u1ebb nh\u01b0 Gene Z, ng\u00e0y c\u00e0ng quan t\u00e2m \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00f4i tr\u01b0\u1eddng v\u00e0 x\u00e3 h\u1ed9i, \u01b0u ti\u00ean l\u1ef1a ch\u1ecdn c\u00e1c kh\u00e1ch s\u1ea1n th\u00fac \u0111\u1ea9y t\u00ednh b\u1ec1n v\u1eefng th\u1ec3 hi\u1ec7n th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 s\u1eed d\u1ee5ng n\u0103ng l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng, b\u1ea3o v\u1ec7 t\u00e0i nguy\u00ean, b\u1ea3o v\u1ec7 m\u00f4i tr\u01b0\u1eddng s\u1ed1ng, h\u1ed7 tr\u1ee3 c\u1ed9ng \u0111\u1ed3ng \u0111\u1ecba ph\u01b0\u01a1ng, tr\u00e1ch nhi\u1ec7m t\u1ed1t \u0111\u00e3 th\u1ef1c hi\u1ec7n x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng \u0111\u1ec3 gi\u00fap t\u0103ng c\u01b0\u1eddng t\u00ednh n\u0103ng c\u1ee7a c\u00e1c giao d\u1ecbch.<\/p>\n<h3 id=\"quoc-te-hoa\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quoc_te_hoa\"><\/span>Qu\u1ed1c t\u1ebf h\u00f3a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Qu\u1ed1c t\u1ebf h\u00f3a l\u00e0 m\u1ed9t t\u00ednh n\u0103ng quan tr\u1ecdng c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n hi\u1ec7n \u0111\u1ea1i. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong tr\u00ecnh \u0111\u1ed9 ngo\u1ea1i ng\u1eef, hi\u1ec3u bi\u1ebft v\u0103n h\u00f3a, \u0111a d\u1ea1ng v\u00e0 l\u00e0m ch\u1ee7 c\u00e1c phong t\u1ee5c, s\u1edf th\u00edch v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch du l\u1ecbch t\u1eeb c\u00e1c n\u1ec1n v\u0103n h\u00f3a kh\u00e1c nhau \u0111\u1ec3 mang l\u1ea1i d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u00e0 th\u1eadn tr\u1ecdng nh\u1ea5t.<\/p>\n<h3 id=\"cong-bang-minh-bach\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cong_bang_minh_bach\"><\/span>C\u00f4ng b\u1eb1ng, minh b\u1ea1ch<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">S\u1ef1 c\u00f4ng b\u1eb1ng v\u00e0 minh b\u1ea1ch l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng, \u0111\u00e2y c\u0169ng l\u00e0 m\u1ed9t t\u00ednh n\u0103ng c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n c\u1ed1t l\u00f5i c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. C\u00f4ng l\u00fd \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong s\u1ef1 b\u00ecnh \u0111\u1eb3ng c\u1ee7a t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean, b\u1ea5t k\u1ec3 v\u1ecb tr\u00ed, v\u1ecb tr\u00ed ho\u1eb7c l\u00fd l\u1ecbch. M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 c\u01a1 h\u1ed9i \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1ef1 th\u01b0\u1edfng d\u1ef1a tr\u00ean kh\u1ea3 n\u0103ng v\u00e0 th\u00e0nh t\u00edch c\u1ee7a h\u1ecd.<\/p>\n<p style=\"text-align: justify\">T\u00ednh minh b\u1ea1ch x\u00e2y d\u1ef1ng ni\u1ec1m tin gi\u1eefa c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean. T\u1ea5t c\u1ea3 th\u00f4ng tin v\u1ec1 ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty, quy tr\u00ecnh c\u00f4ng vi\u1ec7c, b\u1ed3i th\u01b0\u1eddng l\u00e0 r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u. Th\u00f4ng qua \u0111\u00f3, nh\u00e2n vi\u00ean hi\u1ec3u c\u00e1c m\u1ee5c ti\u00eau chung v\u00e0 \u0111\u00f3ng g\u00f3p th\u1ef1c t\u1ebf cho ph\u00e1t tri\u1ec3n kinh doanh.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/04\/1-dac-trung-van-hoa-doanh-nghiep-khach-san.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"cach-xay-dung-van-hoa-doanh-nghiep-khach-san\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cach_xay_dung_van_hoa_doanh_nghiep_cua_khach_san\"><\/span>C\u00e1ch x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"xac-dinh-gia-tri-cot-loi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Xac_dinh_gia_tri_cot_loi\"><\/span>X\u00e1c \u0111\u1ecbnh gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p, v\u00e0 n\u00f3 l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn cho t\u1ea5t c\u1ea3 c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean trong t\u1eadp th\u1ec3. C\u00e1c doanh nghi\u1ec7p c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i d\u1ef1a tr\u00ean s\u1ee9 m\u1ec7nh, t\u1ea7m nh\u00ecn v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd.<\/p>\n<h3 id=\"truyen-thong-hieu-qua\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Giao_tiep_hieu_qua\"><\/span>Giao ti\u1ebfp hi\u1ec7u qu\u1ea3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i ch\u1ec9 h\u1ee3p l\u1ec7 khi \u0111\u01b0\u1ee3c truy\u1ec1n hi\u1ec7u qu\u1ea3 \u0111\u1ebfn t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean. Nh\u1edd giao ti\u1ebfp n\u1ed9i b\u1ed9, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd cam k\u1ebft v\u1edbi t\u1ed5 ch\u1ee9c. \u0110\u1ed3ng th\u1eddi, v\u0103n h\u00f3a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp t\u00edch c\u1ef1c, th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft, h\u1ee3p t\u00e1c v\u00e0 c\u1ea3i thi\u1ec7n tinh th\u1ea7n v\u00e0 ni\u1ec1m t\u1ef1 h\u00e0o c\u1ee7a nh\u00e2n vi\u00ean. Truy\u1ec1n th\u00f4ng hi\u1ec7u qu\u1ea3 c\u0169ng \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong vi\u1ec7c gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n \u0111\u1ed1i ph\u00f3 v\u1edbi c\u00e1c cu\u1ed9c kh\u1ee7ng ho\u1ea3ng.<\/p>\n<h3 id=\"tao-moi-truong-lam-viec-tich-cuc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tao_ra_mot_moi_truong_lam_viec_tich_cuc\"><\/span>T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">V\u0103n h\u00f3a doanh nghi\u1ec7p l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c th\u00fac \u0111\u1ea9y s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong ng\u00e0nh kh\u00e1ch s\u1ea1n n\u01a1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng. \u0110\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t v\u0103n h\u00f3a kinh doanh kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3, r\u1ea5t c\u1ea7n thi\u1ebft ph\u1ea3i t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean. Do \u0111\u00f3, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng c\u1edfi m\u1edf, t\u00f4n tr\u1ecdng, \u0111\u00e1ng tin c\u1eady v\u00e0 khuy\u1ebfn kh\u00edch \u0111\u1ec3 giao ti\u1ebfp v\u00e0 h\u1ee3p t\u00e1c v\u00e0 cung c\u1ea5p c\u00e1c c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n cho nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd.<\/p>\n<h3 id=\"lam-guong-cho-nhan-vien\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nhu_mot_vi_du_ve_mot_nhan_vien\"><\/span>Nh\u01b0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t nh\u00e2n vi\u00ean<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o cho th\u1ea5y r\u1eb1ng c\u00e1c gi\u00e1 tr\u1ecb h\u1ecd mu\u1ed1n truy\u1ec1n \u0111\u1ea1t s\u1ebd x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n v\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n. Cho d\u00f9 cam k\u1ebft v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, ni\u1ec1m \u0111am m\u00ea \u0111\u1ed5i m\u1edbi ho\u1eb7c t\u1eadp trung v\u00e0o t\u00ednh b\u1ec1n v\u1eefng, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u00f3ng vai tr\u00f2 l\u00e0 la b\u00e0n v\u0103n h\u00f3a v\u00e0 h\u01b0\u1edbng d\u1eabn to\u00e0n b\u1ed9 nh\u00f3m theo h\u01b0\u1edbng h\u1ecd mu\u1ed1n.<\/p>\n<h3 id=\"lang-nghe-phan-hoi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Nghe_phan_hoi\"><\/span>Nghe ph\u1ea3n h\u1ed3i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng l\u00e0 trung t\u00e2m c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u00e0 kh\u00e1ch s\u1ea1n. D\u1ef1a tr\u00ean d\u1eef li\u1ec7u n\u00e0y, vi\u1ec7c nghe ph\u1ea3n h\u1ed3i gi\u00fap kh\u00e1ch s\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 id=\"trao-quyen-cho-nhan-vien\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Trao_quyen_cho_nhan_vien\"><\/span>Trao quy\u1ec1n cho nh\u00e2n vi\u00ean<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">L\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng \u0111\u01b0\u1ee3c g\u1eafn b\u00f3 v\u00e0 \u1ee7y quy\u1ec1n l\u00e0 trung t\u00e2m c\u1ee7a m\u1ed9t n\u1ec1n v\u0103n h\u00f3a s\u00f4i \u0111\u1ed9ng. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00e1ch s\u1ea1n \u0111\u1ea7u t\u01b0 v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n, h\u1ea1nh ph\u00fac c\u1ee7a nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd v\u00e0 th\u1eeba nh\u1eadn r\u1eb1ng nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd s\u1ebd nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 quen thu\u1ed9c v\u00e0 t\u1ef1 h\u00e0o.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"C\u00e1ch x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/04\/2-cach-xay-dung-van-hoa-khach-san.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<p style=\"text-align: justify\">\u0110\u1ec3 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c m\u1ea1nh m\u1ebd trong l\u0129nh v\u1ef1c kh\u00e1ch s\u1ea1n, c\u00e1c doanh nghi\u1ec7p n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i, truy\u1ec1n \u0111\u1ea1t ch\u00fang r\u00f5 r\u00e0ng cho nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd ph\u1ea3n \u00e1nh h\u1ecd trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, cung c\u1ea5p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u00f4ng nh\u1eadn th\u00e0nh t\u00edch c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i cho nh\u00e2n vi\u00ean v\u00e0 \u0111\u00f3ng g\u00f3p cho qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<p>Vui l\u00f2ng tham kh\u1ea3o lo\u1ea1t ch\u1ee7 \u0111\u1ec1 v\u0103n h\u00f3a kinh doanh:<\/p>\n<ul>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p H\u00e0n Qu\u1ed1c<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p Nh\u1eadt B\u1ea3n<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a Coca-Cola<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a Apple<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a Google<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a Starbucks<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ee7a Nestl\u00e9<\/p>\n<\/li>\n<li>\n<p>6 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean v\u0103n h\u00f3a doanh nghi\u1ec7p<\/p>\n<\/li>\n<li>\n<p>9 Vai tr\u00f2 c\u1ee7a v\u0103n h\u00f3a doanh nghi\u1ec7p<\/p>\n<\/li>\n<li>\n<p>10 v\u00ed d\u1ee5 v\u1ec1 v\u0103n h\u00f3a doanh nghi\u1ec7p<\/p>\n<\/li>\n<li>\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p c\u1ea5p 3<\/p>\n<\/li>\n<li>\n<p>Ba giai \u0111o\u1ea1n h\u00ecnh th\u00e0nh v\u0103n h\u00f3a doanh nghi\u1ec7p<\/p>\n<\/li>\n<li>\n<p>4 M\u00f4 h\u00ecnh v\u0103n h\u00f3a doanh nghi\u1ec7p<\/p>\n<\/li>\n<li>\n<p>C\u00e1c doanh nghi\u1ec7p nh\u1ecf c\u00f3 c\u1ea7n v\u0103n h\u00f3a doanh nghi\u1ec7p kh\u00f4ng?<\/p>\n<\/li>\n<\/ul>\n<p>Ngu\u1ed3n: <a href=\"http:\/\/www.ckconitsha.com\/vn\/\">http:\/\/www.ckconitsha.com\/vn\/<\/a> T\u00e1c gi\u1ea3: <a href=\"https:\/\/www.ckconitsha.com\/vn\/author\/nguyenlandung\">Nguy\u1ec5n L\u00e2n d\u0169ng<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00f4ng ch\u1ec9 trong c\u00e1c c\u01a1 s\u1edf r\u1ed9ng r\u00e3i, tho\u1ea3i m\u00e1i v\u00e0 hi\u1ec7n \u0111\u1ea1i, m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong v\u0103n h\u00f3a doanh nghi\u1ec7p, \u0111\u00e3 g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch s\u1ea1n. V\u0103n h\u00f3a doanh nghi\u1ec7p \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t t\u00e0i s\u1ea3n v\u00f4 h\u00ecnh trong kho b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ee7a kh\u00e1ch s\u1ea1n&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-5163","post","type-post","status-publish","format-standard","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/5163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=5163"}],"version-history":[{"count":2,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/5163\/revisions"}],"predecessor-version":[{"id":20464,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/5163\/revisions\/20464"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=5163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=5163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=5163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}