{"id":13814,"date":"2025-06-04T22:31:15","date_gmt":"2025-06-04T15:31:15","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=13814"},"modified":"2025-07-03T12:00:05","modified_gmt":"2025-07-03T05:00:05","slug":"10-sieu-quy-luat-ban-hang","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/","title":{"rendered":"10 &#8220;si\u00eau&#8221; quy lu\u1eadt b\u00e1n h\u00e0ng"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_1_Giu_mieng_cua_ban_khi_tai_cua_ban_duoc_mo\" >Quy t\u1eafc 1. Gi\u1eef mi\u1ec7ng c\u1ee7a b\u1ea1n khi tai c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c m\u1edf<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_2_Cau_hoi_ban_hang_khong_phai_cau_tra_loi\" >Quy t\u1eafc 2. C\u00e2u h\u1ecfi b\u00e1n h\u00e0ng, kh\u00f4ng ph\u1ea3i c\u00e2u tr\u1ea3 l\u1eddi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_3_To_mo_va_to_mo_ve_khach_hang_tiem_nang\" >Quy t\u1eafc 3. T\u00f2 m\u00f2 v\u00e0 t\u00f2 m\u00f2 v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_4_Noi_chuyen_voi_khach_hang_nhu_the_ban_dang_noi_chuyen_voi_gia_dinh_hoac_ban_be\" >Quy t\u1eafc 4. N\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ec3 b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi gia \u0111\u00ecnh ho\u1eb7c b\u1ea1n b\u00e8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_5_Chu_y_den_tam_trang_cua_khach_hang\" >Quy t\u1eafc 5. Ch\u00fa \u00fd \u0111\u1ebfn t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_6_Neu_khach_hang_hoi_mot_cau_hoi_hay_tra_loi_ngan_gon_va_sau_do_chuyen_sang_de_lai_cau_chuyen_con_dang_do\" >Quy t\u1eafc 6. N\u1ebfu kh\u00e1ch h\u00e0ng h\u1ecfi m\u1ed9t c\u00e2u h\u1ecfi, h\u00e3y tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn v\u00e0 sau \u0111\u00f3 chuy\u1ec3n sang \u0111\u1ec3 l\u1ea1i c\u00e2u chuy\u1ec7n c\u00f2n dang d\u1edf<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_7_Ban_se_chi_bat_dau_de_cap_den_nhung_gi_ban_cung_cap_sau_khi_ban_xac_dinh_chinh_xac_nhu_cau_cua_khach_hang\" >Quy t\u1eafc 7. B\u1ea1n s\u1ebd ch\u1ec9 b\u1eaft \u0111\u1ea7u \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p sau khi b\u1ea1n x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_8_Dung_bien_cuoc_tro_chuyen_thanh_cac_hoi_thao_ve_san_phamdich_vu\" >Quy t\u1eafc 8: \u0110\u1eebng bi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00e0nh c\u00e1c h\u1ed9i th\u1ea3o v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_9_Tro_thanh_cau_noi_giua_khach_hang_va_san_phamdich_vu\" >Quy t\u1eafc 9. Tr\u1edf th\u00e0nh c\u1ea7u n\u1ed1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/10-sieu-quy-luat-ban-hang\/#Quy_tac_10_Ban_khong_phai_la_nhan_vien_ban_hang\" >Quy t\u1eafc 10. B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/a><\/li><\/ul><\/nav><\/div>\n<p style=\"text-align: justify\">Cu\u1ed9c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y c\u1ee7a Gallup v\u1ec1 s\u1ef1 trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c kinh doanh x\u1ebfp h\u1ea1ng b\u00e1n h\u00e0ng t\u1ef1 \u0111\u1ed9ng v\u00e0 b\u1ea3o hi\u1ec3m v\u00e0o cu\u1ed1i danh s\u00e1ch. C\u00f4ng ty th\u1ed1ng k\u00ea Bill Brooks \u01b0\u1edbc t\u00ednh r\u1eb1ng h\u01a1n 85% kh\u00e1ch h\u00e0ng c\u00f3 \u00fd ki\u1ebfn \u200b\u200bti\u00eau c\u1ef1c v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. <\/p>\n<p style=\"text-align: center\"><\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, t\u00ecnh h\u00ecnh kh\u00f4ng t\u1ec7: b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee9ng minh r\u1eb1ng \u0111\u00e2y l\u00e0 sai l\u1ea7m c\u1ee7a h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi. Tr\u00ean th\u1ef1c t\u1ebf, doanh s\u1ed1 l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng &#8220;si\u00eau&#8221; kh\u00f4ng d\u1ec5 d\u00e0ng tr\u01b0\u1edfng th\u00e0nh. B\u1ea1n s\u1ebd c\u1ea7n quy t\u1eafc &#8220;si\u00eau&#8221; \u0111\u1ec3 bi\u1ebfn m\u1ed9t chi\u1ebfn d\u1ecbch b\u00e1n h\u00e0ng th\u00e0nh m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 d\u1ec5 nh\u1ea5t v\u00e0 th\u00e0nh c\u00f4ng nh\u1ea5t: <\/p>\n<h2 id=\"quy-luat-1-giu-cho-mieng-cua-ban-dong-kin-trong-khi-doi-tai-mo-to\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_1_Giu_mieng_cua_ban_khi_tai_cua_ban_duoc_mo\"><\/span>Quy t\u1eafc 1. Gi\u1eef mi\u1ec7ng c\u1ee7a b\u1ea1n khi tai c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c m\u1edf<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">\u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng trong v\u00e0i ph\u00fat \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea5t k\u1ef3 giao d\u1ecbch b\u00e1n h\u00e0ng n\u00e0o. B\u1ea1n c\u1ea7n nh\u1edb: <\/p>\n<p style=\"text-align: justify\">1. \u0110\u1eebng n\u00f3i v\u1ec1 b\u1ea3n th\u00e2n. <\/p>\n<p style=\"text-align: justify\">2. \u0110\u1eebng n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. <\/p>\n<p style=\"text-align: justify\">3. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0, don gi\u1ea3ng qu\u00e1 nhi\u1ec1u! <\/p>\n<p style=\"text-align: justify\">R\u00f5 r\u00e0ng, b\u1ea1n mu\u1ed1n gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n. B\u1ea1n mu\u1ed1n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n bi\u1ebft t\u00ean c\u1ee7a b\u1ea1n v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a giao ti\u1ebfp b\u00e1n h\u00e0ng (tr\u1ef1c ti\u1ebfp ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i), nh\u01b0ng nh\u1eefng \u0111i\u1ec1u n\u00e0y kh\u00f4ng ph\u00f9 h\u1ee3p. R\u1ed1t cu\u1ed9c, t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n g\u00ec v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh? \u0110\u1ea7u ti\u00ean, l\u1eafng nghe ti\u1ebfng n\u00f3i c\u1ee7a h\u1ecd, l\u1eafng nghe nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a h\u1ecd. Sau \u0111\u00f3, tr\u00ean c\u01a1 s\u1edf n\u00e0y, b\u1ea1n ch\u1ec9 c\u1ea7n b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nh\u1eefng mong mu\u1ed1n n\u00e0y. <\/p>\n<h2 id=\"quy-luat-2-ban-hang-voi-nhung-cau-hoi-khong-phai-cac-cau-tra-loi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_2_Cau_hoi_ban_hang_khong_phai_cau_tra_loi\"><\/span>Quy t\u1eafc 2. C\u00e2u h\u1ecfi b\u00e1n h\u00e0ng, kh\u00f4ng ph\u1ea3i c\u00e2u tr\u1ea3 l\u1eddi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">H\u00e3y ghi nh\u1edb \u0111i\u1ec1u n\u00e0y: Kh\u00f4ng ai quan t\u00e2m \u0111\u1ebfn vi\u1ec7c b\u1ea1n tuy\u1ec7t v\u1eddi nh\u01b0 th\u1ebf n\u00e0o n\u1ebfu b\u1ea1n \u0111\u00e3 cho h\u1ecd th\u1ea5y h\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi tuy\u1ec7t v\u1eddi. <\/p>\n<p style=\"text-align: justify\">Qu\u00ean vi\u1ec7c b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c hi\u1ec3u l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng mu\u1ed1n mua n\u00f3. \u0110\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n th\u1ef1c s\u1ef1 x\u00e3 h\u1ed9i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, b\u1ea1n c\u1ea7n \u0111\u1eb7t c\u00e2u h\u1ecfi (nhi\u1ec1u v\u00e0 r\u1ea5t nhi\u1ec1u) nh\u01b0ng kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 \u00fd ngh\u0129a ho\u1eb7c \u0111\u1ed9ng l\u1ef1c \u1ea9n n\u00e0o. <\/p>\n<p style=\"text-align: justify\">H\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n thu\u00ea m\u1ed9t c\u1eeda h\u00e0ng CD t\u1ea1i L\u1ec5 h\u1ed9i \u00e2m nh\u1ea1c h\u00e0ng n\u0103m \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee7a b\u1ea1n. B\u1ea1n s\u1ebd kh\u00f4ng m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 nh\u1eadn ra r\u1eb1ng c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n kh\u00f4ng b\u00e1n CD, m\u00e0 l\u00e0 tai nghe cho b\u1ea5t c\u1ee9 ai gh\u00e9 th\u0103m c\u1eeda h\u00e0ng \u0111\u1ec3 h\u1ecd th\u01b0\u1edfng th\u1ee9c nh\u1ea1c mi\u1ec5n ph\u00ed! B\u1ea1n c\u0169ng s\u1ebd th\u1ea5y r\u1ea5t nhanh r\u1eb1ng b\u1ea5t c\u1ee9 khi n\u00e0o m\u1ecdi ng\u01b0\u1eddi nh\u1eadn ra b\u1ea1n \u0111ang c\u1ed1 g\u1eafng &#8220;b\u00e1n&#8221; CD, h\u1ecd ph\u1ea3n \u1ee9ng ngay l\u1eadp t\u1ee9c v\u00e0 t\u00ecm c\u00e1ch tr\u00e1nh xa c\u1eeda h\u00e0ng. <\/p>\n<p style=\"text-align: justify\">V\u00ec v\u1eady, h\u00e3y bi\u1ebfn c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n th\u00e0nh m\u1ed9t ph\u1ea7n gi\u1edbi thi\u1ec7u \u00e2m nh\u1ea1c cho b\u1ea5t c\u1ee9 ai mu\u1ed1n n\u00f3. Sau khi nghe, h\u1ecd c\u00f3 th\u1ec3 th\u00edch n\u00f3 ho\u1eb7c kh\u00f4ng th\u00edch n\u00f3. Nh\u01b0ng t\u1ea5t nhi\u00ean, b\u1ea1n s\u1ebd ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ec1n h\u01a1n c\u00e1c c\u1eeda h\u00e0ng CD kh\u00e1c t\u1ea1i h\u1ed9i ch\u1ee3. <\/p>\n<p style=\"text-align: justify\">M\u1ed9t \u0111i\u1ec1u b\u1ea1n n\u00ean bi\u1ebft trong m\u1ed9t ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng l\u00e0 b\u1ea3n ch\u1ea5t t\u1ef1 nhi\u00ean c\u1ee7a m\u1ecdi ng\u01b0\u1eddi l\u00e0 t\u00e2m l\u00fd c\u1ee7a s\u1ef1 ph\u1ea3n kh\u00e1ng b\u00e1n h\u00e0ng tr\u00ean m\u1ea1ng. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng b\u00e1n h\u00e0ng s\u1ebd lu\u00f4n t\u1ea1o ra s\u1ef1 kh\u00e1ng c\u1ef1 nh\u1ea5t \u0111\u1ecbnh! \u0110i\u1ec1u n\u00e0y \u0111\u01b0a ch\u00fang ta \u0111\u1ebfn quy t\u1eafc ti\u1ebfp theo. <\/p>\n<h2 id=\"quy-luat-3-hay-to-ra-to-mo-va-hieu-ky-ve-nhung-khach-hang-tiem-nang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_3_To_mo_va_to_mo_ve_khach_hang_tiem_nang\"><\/span>Quy t\u1eafc 3. T\u00f2 m\u00f2 v\u00e0 t\u00f2 m\u00f2 v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Vui l\u00f2ng h\u1ecfi h\u1ecd \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m n\u00e0o. H\u1ecd \u0111ang s\u1eed d\u1ee5ng qu\u00e1 \u0111\u1eaft ho\u1eb7c kh\u00f4ng \u0111\u1ee7 \u0111\u1ed9 tin c\u1eady? Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 t\u00ecm hi\u1ec3u nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mu\u1ed1n. \u0110\u1eb7t c\u00e2u h\u1ecfi s\u1ebd cung c\u1ea5p cho b\u1ea1n r\u1ea5t nhi\u1ec1u th\u00f4ng tin v\u1ec1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n<p style=\"text-align: justify\">Khi b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n g\u00ec, ti\u1ebfp theo, b\u1ea1n \u0111\u00e3 gi\u00e0nh \u0111\u01b0\u1ee3c thuy\u1ebft ph\u1ee5c h\u1ecd mua m\u1eb7t h\u00e0ng, v\u00ec v\u1eady h\u1ecd tin t\u01b0\u1edfng v\u00e0 xem b\u1ea1n l\u00e0 m\u1ed9t nh\u00e0 t\u01b0 v\u1ea5n c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 hy v\u1ecdng s\u1ebd giao d\u1ecbch nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai. <\/p>\n<h2 id=\"quy-luat-4-noi-chuyen-voi-khach-hang-nhu-the-ban-noi-chuyen-voi-gia-dinh-hay-ban-be-cua-ban\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_4_Noi_chuyen_voi_khach_hang_nhu_the_ban_dang_noi_chuyen_voi_gia_dinh_hoac_ban_be\"><\/span>Quy t\u1eafc 4. N\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ec3 b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi gia \u0111\u00ecnh ho\u1eb7c b\u1ea1n b\u00e8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">B\u1ea1n kh\u00f4ng n\u00ean n\u00f3i &#8220;m\u00f4 h\u00ecnh b\u00e1n h\u00e0ng&#8221; khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 nh\u1eefng l\u1eddi s\u00e1o r\u1ed7ng c\u1ee7a s\u1ef1 thuy\u1ebft ph\u1ee5c v\u00e0 kh\u1ea9u hi\u1ec7u. Trong m\u00f4i tr\u01b0\u1eddng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p ng\u00e0y nay, kh\u00f4ng c\u00f3 s\u1ef1 ch\u1ea5p nh\u1eadn ph\u00e1t \u00e2m l\u1ecbch s\u1ef1, gi\u1edbi thi\u1ec7u gi\u1ecdng \u0111i\u1ec7u v\u00e0 r\u1eadp khu\u00f4n. Thay v\u00e0o \u0111\u00f3, n\u00f3i chuy\u1ec7n b\u00ecnh th\u01b0\u1eddng, nh\u01b0 th\u1ec3 b\u1ea1n \u0111\u01b0\u1ee3c bao quanh b\u1edfi b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n. <\/p>\n<h2 id=\"quy-luat-5-chu-y-toi-tam-trang-cua-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_5_Chu_y_den_tam_trang_cua_khach_hang\"><\/span>Quy t\u1eafc 5. Ch\u00fa \u00fd \u0111\u1ebfn t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? H\u1ecd di chuy\u1ec3n hay b\u1ed1i r\u1ed1i? N\u1ebfu v\u1eady, xin vui l\u00f2ng h\u1ecfi: &#8220;C\u00f3 l\u1ebd ch\u00fang ta n\u00ean g\u1eb7p nhau trong m\u1ed9t d\u1ecbp kh\u00e1c?&#8221; H\u1ea7u h\u1ebft c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u01b0\u1eddng qu\u00e1 quan t\u00e2m \u0111\u1ebfn nh\u1eefng g\u00ec h\u1ecd d\u1ef1 \u0111\u1ecbnh n\u00f3i, v\u00ec v\u1eady h\u1ecd qu\u00ean r\u1eb1ng cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng v\u1edbi nh\u1eefng \u00fd t\u01b0\u1edfng c\u1ee7a ri\u00eang h\u1ecd. <\/p>\n<h2 id=\"quy-luat-6-neu-khach-hang-dat-cau-hoi-hay-tra-loi-ngan-gon-va-sau-do-tiep-tuc-cau-chuyen-dang-bo-do\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_6_Neu_khach_hang_hoi_mot_cau_hoi_hay_tra_loi_ngan_gon_va_sau_do_chuyen_sang_de_lai_cau_chuyen_con_dang_do\"><\/span>Quy t\u1eafc 6. N\u1ebfu kh\u00e1ch h\u00e0ng h\u1ecfi m\u1ed9t c\u00e2u h\u1ecfi, h\u00e3y tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn v\u00e0 sau \u0111\u00f3 chuy\u1ec3n sang \u0111\u1ec3 l\u1ea1i c\u00e2u chuy\u1ec7n c\u00f2n dang d\u1edf<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">H\u00e3y nh\u1edb r\u1eb1ng: nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y kh\u00f4ng li\u00ean quan g\u00ec \u0111\u1ebfn b\u1ea1n, nh\u01b0ng h\u00e3y \u0111\u1ec3 h\u1ecd x\u00e1c \u0111\u1ecbnh xem b\u1ea1n c\u00f3 ph\u1ea3i l\u00e0 ng\u01b0\u1eddi ph\u00f9 h\u1ee3p h\u1ecd c\u1ea7n kh\u00f4ng. <\/p>\n<h2 id=\"quy-luat-7-chi-sau-khi-ban-xac-dinh-mot-cach-chinh-xac-nhung-nhu-cau-cua-cac-khach-hang-ban-moi-bat-dau-de-cap-den-nhung-gi-ban-cung-cap\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_7_Ban_se_chi_bat_dau_de_cap_den_nhung_gi_ban_cung_cap_sau_khi_ban_xac_dinh_chinh_xac_nhu_cau_cua_khach_hang\"><\/span>Quy t\u1eafc 7. B\u1ea1n s\u1ebd ch\u1ec9 b\u1eaft \u0111\u1ea7u \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p sau khi b\u1ea1n x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">C\u1ea7n ph\u1ea3i bi\u1ebft b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi ai v\u00e0 sau \u0111\u00f3 x\u00e1c \u0111\u1ecbnh nh\u1eefng g\u00ec b\u1ea1n n\u00f3i v\u1edbi h\u1ecd.<\/p>\n<h2 id=\"quy-luat-8-dung-bien-cuoc-noi-chuyen-thanh-mot-seminar-gioi-thieu-ve-san-pham-dich-vu\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_8_Dung_bien_cuoc_tro_chuyen_thanh_cac_hoi_thao_ve_san_phamdich_vu\"><\/span>Quy t\u1eafc 8: \u0110\u1eebng bi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00e0nh c\u00e1c h\u1ed9i th\u1ea3o v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">\u0110\u1eebng \u0111i ch\u01a1i v\u1edbi nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ec1 c\u1eadp ho\u1eb7c kh\u00f4ng mu\u1ed1n nghe. Thay v\u00e0o \u0111\u00f3, ch\u1ec9 c\u1ea7n n\u00f3i \u0111i\u1ec1u g\u00ec \u0111\u00f3 b\u1ea1n ngh\u0129 l\u00e0 h\u1eefu \u00edch cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n trong m\u1ed9t t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y gi\u1edbi thi\u1ec7u c\u00e1c l\u1ee3i \u00edch d\u1ef1a tr\u00ean ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng thay v\u00ec c\u1ee7a b\u1ea1n. <\/p>\n<h2 id=\"quy-luat-9-tro-thanh-cau-noi-giua-khach-hang-va-san-pham-dich-vu\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_9_Tro_thanh_cau_noi_giua_khach_hang_va_san_phamdich_vu\"><\/span>Quy t\u1eafc 9. Tr\u1edf th\u00e0nh c\u1ea7u n\u1ed1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Sau khi th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 8 quy t\u1eafc, b\u1ea1n bi\u1ebft c\u00e1c nhu c\u1ea7u v\u00e0 y\u00eau c\u1ea7u c\u1ee7a lo\u1ea1i\/d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. C\u1ed9ng v\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng nh\u1eefng c\u1ea3m x\u00fac \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 gi\u00fap c\u1ea3 hai b\u00ean, ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng trong c\u1ea7u n\u1ed1i gi\u1eefa nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u1ea1n cung c\u1ea5p. <\/p>\n<h2 id=\"quy-luat-10-ban-khong-phai-la-mot-nhan-vien-ban-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_tac_10_Ban_khong_phai_la_nhan_vien_ban_hang\"><\/span>Quy t\u1eafc 10. B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Kh\u00f4ng k\u1ebft th\u00fac b\u1eb1ng m\u1ed9t \u0111\u1ec1 ngh\u1ecb b\u00e1n h\u00e0ng b\u00ecnh th\u01b0\u1eddng \u0111\u1ec3 tr\u00e1nh nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng giao d\u1ecbch v\u1edbi &#8220;nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng&#8221;. B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, m\u00e0 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n cung c\u1ea5p v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3. V\u00e0, n\u1ebfu b\u1ea1n l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y nh\u01b0 v\u1eady, \u0111\u00f3 l\u00e0, b\u1ea1n \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng tuy\u1ec7t v\u1eddi. <\/p>\n<p style=\"text-align: justify\">Cho d\u00f9 \u0111\u00f3 l\u00e0 m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p ho\u1eb7c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 mu\u1ed1n kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty, nh\u01b0ng \u0111\u1ec3 l\u00e0m nh\u01b0 v\u1eady, b\u1ea1n c\u1ea7n x\u00e2y d\u1ef1ng l\u00f2ng tr\u1eafc \u1ea9n v\u00e0 l\u00e0m ch\u1ee7 c\u00e1c k\u1ef9 n\u0103ng c\u1ee7a ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng. T\u00ecm hi\u1ec3u nh\u1eefng thi\u1ebfu s\u00f3t c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch b\u00e1n h\u00e0ng, s\u1eeda \u0111\u1ed5i ch\u00fang t\u1eeb 10 quy t\u1eafc &#8220;si\u00eau&#8221; v\u00e0 ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng cao c\u1ea5p theo th\u1eddi gian.<\/p>\n<p style=\"text-align: right\"><em>Ngu\u1ed3n: Bwportal, \u0111\u01b0\u1ee3c d\u1ecbch b\u1edfi c\u00e1c doanh nh\u00e2n<\/em><\/p>\n<p>Ngu\u1ed3n: <a href=\"https:\/\/www.ckconitsha.com\/vn\/\">https:\/\/www.ckconitsha.com\/vn\/<\/a> T\u00e1c gi\u1ea3: <a href=\"https:\/\/www.ckconitsha.com\/vn\/author\/nguyenlandung\">Nguy\u1ec5n L\u00e2n d\u0169ng<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cu\u1ed9c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y c\u1ee7a Gallup v\u1ec1 s\u1ef1 trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c kinh doanh x\u1ebfp h\u1ea1ng b\u00e1n h\u00e0ng t\u1ef1 \u0111\u1ed9ng v\u00e0 b\u1ea3o hi\u1ec3m v\u00e0o cu\u1ed1i danh s\u00e1ch. C\u00f4ng ty th\u1ed1ng k\u00ea Bill Brooks \u01b0\u1edbc t\u00ednh r\u1eb1ng h\u01a1n 85% kh\u00e1ch h\u00e0ng c\u00f3 \u00fd ki\u1ebfn \u200b\u200bti\u00eau c\u1ef1c v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-13814","post","type-post","status-publish","format-standard","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=13814"}],"version-history":[{"count":2,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13814\/revisions"}],"predecessor-version":[{"id":16469,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13814\/revisions\/16469"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=13814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=13814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=13814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}