{"id":13168,"date":"2025-05-31T11:11:01","date_gmt":"2025-05-31T04:11:01","guid":{"rendered":"https:\/\/www.ckconitsha.com\/vn\/?p=13168"},"modified":"2025-07-01T20:30:04","modified_gmt":"2025-07-01T13:30:04","slug":"quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh","status":"publish","type":"post","link":"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/","title":{"rendered":"Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng: Nguy\u00ean t\u1eafc, ph\u01b0\u01a1ng ph\u00e1p &amp; quy tr\u00ecnh"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Quan_ly_chat_luong_la_gi\" >Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#7_Nguyen_tac_cua_quan_ly_chat_luong_theo_ISO_9001_2015\" >7 Nguy\u00ean t\u1eafc c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo ISO 9001:2015<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Tap_trung_vao_khach_hang\" >T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Lanh_dao\" >L\u00e3nh \u0111\u1ea1o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Su_tham_gia_cua_moi_nguoi\" >S\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Tiep_can_theo_quy_trinh\" >Ti\u1ebfp c\u1eadn theo quy tr\u00ecnh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Cai_tien_lien_tuc\" >C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Ra_quyet_dinh_dua_tren_du_lieu\" >Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Quan_ly_moi_quan_he\" >Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Cac_phuong_phap_quan_ly_chat_luong\" >C\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Kiem_tra_chat_luong_QC\" >Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng (QC)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Kiem_soat_chat_luong_toan_dien_TQC\" >Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQC)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Quan_ly_chat_luong_toan_dien_TQM\" >Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Lean_Six_Sigma\" >Lean Six Sigma<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Quy_trinh_quan_ly_chat_luong\" >Quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#1_Hoach_dinh_chat_luong_QP_%E2%80%93_Quality_Planning\" >1. Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng (QP \u2013 Quality Planning)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#2_Dam_bao_chat_luong_QA_%E2%80%93_Quality_Assurance\" >2. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (QA \u2013 Quality Assurance)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#3_Kiem_soat_chat_luong_QC_%E2%80%93_Quality_Control\" >3. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng (QC \u2013 Quality Control)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#4_Cai_tien_chat_luong_QI_%E2%80%93_Quality_Improvement\" >4. C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (QI \u2013 Quality Improvement)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Vai_tro_cua_quan_ly_chat_luong_trong_doanh_nghiep\" >Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#He_thong_quan_ly_chat_luong_ISO_9001_2015_la_gi\" >H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001:2015 l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#He_thong_quan_ly_chat_luong_toan_dien_TQM_la_gi\" >H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.ckconitsha.com\/vn\/quan-ly-chat-luong-nguyen-tac-phuong-phap-quy-trinh\/#Cac_cong_cu_quan_ly_chat_luong_pho_bien\" >C\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn<\/a><\/li><\/ul><\/nav><\/div>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n t\u1eadp trung v\u00e0o \u0111\u1ea7u v\u00e0o &#8211; c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 quy tr\u00ecnh t\u1ea1o ra \u0111\u1ea7u ra. L\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 kh\u00f4ng ch\u1ec9 t\u0103ng l\u00ean m\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o ra n\u00f3 c\u0169ng tr\u1edf n\u00ean t\u1ed1t h\u01a1n, \u0111\u1ea3m b\u1ea3o \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng cao h\u01a1n, nh\u1ea5t qu\u00e1n h\u01a1n.<\/p>\n<h2 id=\"quan-ly-chat-luong-la-gi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quan_ly_chat_luong_la_gi\"><\/span>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) l\u00e0 qu\u00e1 tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng trong m\u1ed9t t\u1ed5 ch\u1ee9c. M\u1ee5c ti\u00eau c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 cung c\u1ea5p \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng, thi\u1ebft k\u1ebf quy tr\u00ecnh v\u00e0 h\u1ec7 th\u1ed1ng ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng, theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c quy tr\u00ecnh, th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn khi c\u1ea7n thi\u1ebft. N\u00f3 c\u0169ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u00e0 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng qu\u1ed1c t\u1ebf.<\/p>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o \u0111\u1ea7u ra c\u1ee7a s\u1ea3n ph\u1ea9m, m\u00e0 c\u00f2n li\u00ean quan \u0111\u1ebfn m\u1ecdi giai \u0111o\u1ea1n trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t. T\u1eeb vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch, nh\u1eadp nguy\u00ean li\u1ec7u, qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, ki\u1ec3m tra v\u00e0 xem x\u00e9t, t\u1ea5t c\u1ea3 \u0111\u1ec1u ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 quy \u0111\u1ecbnh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) l\u00e0 qu\u00e1 tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng trong m\u1ed9t t\u1ed5 ch\u1ee9c.\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/1-quan-ly-chat-luong-la-gi.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"7-nguyen-tac-cua-quan-ly-chat-luong-theo-iso-9001-2015\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"7_Nguyen_tac_cua_quan_ly_chat_luong_theo_ISO_9001_2015\"><\/span>7 Nguy\u00ean t\u1eafc c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo ISO 9001:2015<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">C\u00f3 m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c Ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u00e1p d\u1ee5ng. Nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y \u0111\u01b0\u1ee3c l\u00e3nh \u0111\u1ea1o c\u1ea5p cao s\u1eed d\u1ee5ng \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e1c qu\u00e1 tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c nh\u1eb1m c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. Ch\u00fang bao g\u1ed3m:<\/p>\n<h3 id=\"tap-trung-vao-khach-hang\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tap_trung_vao_khach_hang\"><\/span>T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Tr\u1ecdng t\u00e2m ch\u00ednh c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o ph\u1ea3i l\u00e0 \u0111\u00e1p \u1ee9ng v\u00e0 v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Khi t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ee5c v\u1ee5 h\u1ecd, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd mang l\u1ea1i l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 l\u00e0m t\u0103ng doanh thu. Doanh nghi\u1ec7p c\u0169ng c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 \u0111\u00e1p \u1ee9ng ch\u00fang. Khi quy tr\u00ecnh kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n, ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd cao h\u01a1n v\u00e0 nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u00e0i l\u00f2ng h\u01a1n.<\/p>\n<h3 id=\"lanh-dao\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Lanh_dao\"><\/span>L\u00e3nh \u0111\u1ea1o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Leadership t\u1ed1t mang l\u1ea1i th\u00e0nh c\u00f4ng cho t\u1ed5 ch\u1ee9c. L\u00e3nh \u0111\u1ea1o gi\u1ecfi thi\u1ebft l\u1eadp s\u1ef1 th\u1ed1ng nh\u1ea5t, m\u1ee5c \u0111\u00edch gi\u1eefa l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u00e0 c\u00e1c c\u1ed5 \u0111\u00f4ng. T\u1ea1o ra m\u1ed9t n\u1ec1n v\u0103n h\u00f3a doanh nghi\u1ec7p th\u1ecbnh v\u01b0\u1ee3ng s\u1ebd cung c\u1ea5p m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u1ed9i b\u1ed9 cho ph\u00e9p nh\u00e2n vi\u00ean ph\u00e1t huy h\u1ebft ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh v\u00e0 t\u00edch c\u1ef1c tham gia v\u00e0o vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty.<\/p>\n<p style=\"text-align: justify\">C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00ean l\u00f4i k\u00e9o nh\u00e2n vi\u00ean v\u00e0o vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch r\u00f5 r\u00e0ng c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean, nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 n\u0103ng su\u1ea5t v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n<h3 id=\"su-tham-gia-cua-moi-nguoi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Su_tham_gia_cua_moi_nguoi\"><\/span>S\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n kh\u00e1c. Ban qu\u1ea3n l\u00fd thu h\u00fat nh\u00e2n vi\u00ean tham gia v\u00e0o vi\u1ec7c t\u1ea1o ra v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho d\u00f9 h\u1ecd l\u00e0m vi\u1ec7c to\u00e0n th\u1eddi gian, b\u00e1n th\u1eddi gian, thu\u00ea ngo\u00e0i hay n\u1ed9i b\u1ed9. T\u1ed5 ch\u1ee9c n\u00ean khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean kh\u00f4ng ng\u1eebng n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 duy tr\u00ec t\u00ednh nh\u1ea5t qu\u00e1n.<\/p>\n<p style=\"text-align: justify\">Nguy\u00ean t\u1eafc n\u00e0y c\u0169ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c trao quy\u1ec1n cho nh\u00e2n vi\u00ean, th\u00fac \u0111\u1ea9y h\u1ecd v\u00e0o vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh v\u00e0 c\u00f4ng nh\u1eadn th\u00e0nh t\u00edch c\u1ee7a h\u1ecd. Khi m\u1ecdi ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, h\u1ecd s\u1ebd l\u00e0m vi\u1ec7c v\u1edbi ti\u1ec1m n\u0103ng t\u1ed1t nh\u1ea5t c\u1ee7a m\u00ecnh v\u00ec \u0111i\u1ec1u \u0111\u00f3 t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u1ef1 tin v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a h\u1ecd. Khi nh\u00e2n vi\u00ean \u0111\u1ed3ng l\u00f2ng tham gia, n\u00f3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00e0nh \u0111\u1ed9ng c\u1ee7a m\u00ecnh.<\/p>\n<h3 id=\"tiep-can-theo-quy-trinh\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Tiep_can_theo_quy_trinh\"><\/span>Ti\u1ebfp c\u1eadn theo quy tr\u00ecnh<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Hi\u1ec7u su\u1ea5t c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c l\u00e0 r\u1ea5t quan tr\u1ecdng theo nguy\u00ean t\u1eafc ti\u1ebfp c\u1eadn quy tr\u00ecnh. Nguy\u00ean t\u1eafc ti\u1ebfp c\u1eadn nh\u1ea5n m\u1ea1nh vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t trong c\u00e1c quy tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 c\u00e1c quy tr\u00ecnh t\u1ed1t s\u1ebd mang l\u1ea1i t\u00ednh nh\u1ea5t qu\u00e1n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n, ho\u1ea1t \u0111\u1ed9ng nhanh h\u01a1n, gi\u1ea3m chi ph\u00ed, tr\u00e1nh l\u00e3ng ph\u00ed v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. M\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd khi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t \u0111\u1ea7u ra, \u0111\u1ea7u v\u00e0o c\u1ee7a t\u1ed5 ch\u1ee9c m\u00ecnh c\u0169ng nh\u01b0 c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra \u0111\u1ea7u ra.<\/p>\n<h3 id=\"cai-tien-lien-tuc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cai_tien_lien_tuc\"><\/span>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">M\u1ecdi t\u1ed5 ch\u1ee9c n\u00ean \u0111\u01b0a ra m\u1ee5c ti\u00eau \u0111\u1ec3 t\u00edch c\u1ef1c tham gia v\u00e0o qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. C\u00e1c doanh nghi\u1ec7p c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c s\u1ebd th\u1ea5y hi\u1ec7u su\u1ea5t \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n, t\u00ednh linh ho\u1ea1t c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 kh\u1ea3 n\u0103ng n\u1eafm b\u1eaft c\u00e1c c\u01a1 h\u1ed9i m\u1edbi. C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 li\u00ean t\u1ee5c t\u1ea1o ra c\u00e1c quy tr\u00ecnh m\u1edbi v\u00e0 th\u00edch \u1ee9ng v\u1edbi nh\u1eefng thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/p>\n<h3 id=\"ra-quyet-dinh-dua-tren-du-lieu\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Ra_quyet_dinh_dua_tren_du_lieu\"><\/span>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u00e1c doanh nghi\u1ec7p n\u00ean \u00e1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn th\u1ef1c t\u1ebf \u0111\u1ec3 ra quy\u1ebft \u0111\u1ecbnh. Vi\u1ec7c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c x\u00e1c minh v\u00e0 ph\u00e2n t\u00edch s\u1ebd gi\u00fap hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 th\u1ecb tr\u01b0\u1eddng. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 mang l\u1ea1i k\u1ebft qu\u1ea3 mong mu\u1ed1n v\u00e0 bi\u1ec7n minh cho c\u00e1c quy\u1ebft \u0111\u1ecbnh trong qu\u00e1 kh\u1ee9 c\u1ee7a m\u00ecnh. Vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 gi\u00fap hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 nh\u00e2n qu\u1ea3 c\u1ee7a nh\u1eefng s\u1ef1 vi\u1ec7c kh\u00e1c nhau v\u00e0 gi\u1ea3i th\u00edch c\u00e1c k\u1ebft qu\u1ea3, h\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n ngo\u00e0i \u00fd mu\u1ed1n.<\/p>\n<h3 id=\"quan-ly-moi-quan-he\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quan_ly_moi_quan_he\"><\/span>Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 l\u00e0 t\u1ea1o ra m\u1ed1i quan h\u1ec7 \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i v\u1edbi nh\u00e0 cung c\u1ea5p v\u00e0 nh\u00e0 b\u00e1n l\u1ebb. C\u00e1c b\u00ean li\u00ean quan kh\u00e1c nhau c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. T\u1ed5 ch\u1ee9c n\u00ean qu\u1ea3n l\u00fd t\u1ed1t quy tr\u00ecnh chu\u1ed7i cung \u1ee9ng v\u00e0 th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 gi\u1eefa t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a t\u00e1c \u0111\u1ed9ng c\u1ee7a h\u1ecd \u0111\u1ebfn hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. Khi qu\u1ea3n l\u00fd t\u1ed1t m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c b\u00ean li\u00ean quan th\u00ec t\u1ed5 ch\u1ee9c \u0111\u00f3 s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng v\u00e0 h\u1ee3p t\u00e1c kinh doanh b\u1ec1n v\u1eefng h\u01a1n.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"7 Nguy\u00ean t\u1eafc c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo ISO 9001:2015\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/2-nguyen-tac-quan-ly-chat-luong.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"cac-phuong-phap-quan-ly-chat-luong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cac_phuong_phap_quan_ly_chat_luong\"><\/span>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"kiem-tra-chat-luong-qc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Kiem_tra_chat_luong_QC\"><\/span>Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng (QC)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">T\u1eadp trung v\u00e0o vi\u1ec7c ki\u1ec3m tra s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 sau khi ho\u00e0n th\u00e0nh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng ti\u00eau chu\u1ea9n.<\/li>\n<li style=\"text-align: justify\">S\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p nh\u01b0 ki\u1ec3m tra, \u0111o l\u01b0\u1eddng, th\u1eed nghi\u1ec7m \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh l\u1ed7i v\u00e0 sai s\u00f3t.<\/li>\n<li style=\"text-align: justify\">Ph\u00f9 h\u1ee3p cho c\u00e1c doanh nghi\u1ec7p s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t v\u1edbi quy tr\u00ecnh s\u1ea3n xu\u1ea5t \u1ed5n \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3 id=\"kiem-soat-chat-luong-toan-dien-tqc\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Kiem_soat_chat_luong_toan_dien_TQC\"><\/span>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQC)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">Nh\u1ea5n m\u1ea1nh vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng trong su\u1ed1t qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, t\u1eeb kh\u00e2u nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ebfn kh\u00e2u th\u00e0nh ph\u1ea9m, b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify\">S\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt nh\u01b0 bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t, ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n t\u00edch th\u1ed1ng k\u00ea \u0111\u1ec3 theo d\u00f5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh quy tr\u00ecnh.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<h3 id=\"quan-ly-chat-luong-toan-dien-tqm\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quan_ly_chat_luong_toan_dien_TQM\"><\/span>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">L\u00e0 m\u1ed9t tri\u1ebft l\u00fd qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li style=\"text-align: justify\">Khuy\u1ebfn kh\u00edch s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li style=\"text-align: justify\">S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 v\u00f2ng tr\u00f2n Deming, Kaizen, 5S \u0111\u1ec3 c\u1ea3i ti\u1ebfn quy tr\u00ecnh.<\/li>\n<\/ul>\n<h3 id=\"lean-six-sigma\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Lean_Six_Sigma\"><\/span>Lean Six Sigma<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"text-align: justify\">Ph\u01b0\u01a1ng ph\u00e1p k\u1ebft h\u1ee3p Lean (lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed) v\u00e0 Six Sigma (gi\u1ea3m thi\u1ec3u sai s\u00f3t) \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li style=\"text-align: justify\">S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 DMAIC (\u0110o l\u01b0\u1eddng, Ph\u00e2n t\u00edch, C\u1ea3i ti\u1ebfn, Ki\u1ec3m tra, Duy tr\u00ec) \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a sai s\u00f3t.<\/li>\n<li style=\"text-align: justify\">Ph\u00f9 h\u1ee3p cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 gi\u1ea3m chi ph\u00ed.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"C\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/3-phuong-phap-quan-ly-chat-luong.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"quy-trinh-quan-ly-chat-luong\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quy_trinh_quan_ly_chat_luong\"><\/span>Quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 id=\"1-hoach-dinh-chat-luong-qp-quality-planning\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"1_Hoach_dinh_chat_luong_QP_%E2%80%93_Quality_Planning\"><\/span>1. Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng (QP \u2013 Quality Planning)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng (QP) l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 l\u00e0 n\u1ec1n t\u1ea3ng cho to\u00e0n b\u1ed9 quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. N\u00f3 bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng, l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3.<\/p>\n<p style=\"text-align: justify\">Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong giai \u0111o\u1ea1n tr\u01b0\u1edbc s\u1ea3n xu\u1ea5t. L\u00fd do ch\u00ednh l\u00e0 b\u1edfi c\u00e1c l\u1ed7i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n v\u00e0 kh\u1eafc ph\u1ee5c m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng t\u1eeb s\u1edbm th\u00f4ng qua c\u00e1c bi\u1ec7n ph\u00e1p th\u00edch h\u1ee3p. Trong giai \u0111o\u1ea1n n\u00e0y, chi ph\u00ed \u0111\u1ec3 kh\u1eafc ph\u1ee5c c\u00e1c sai s\u00f3t \u0111\u00f3 ch\u1ec9 chi\u1ebfm m\u1ed9t ph\u1ea7n nh\u1ecf so v\u1edbi chi ph\u00ed \u0111\u1ec3 kh\u1eafc ph\u1ee5c c\u00e1c l\u1ed7i ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c sau \u0111\u00f3.<\/p>\n<h3 id=\"2-dam-bao-chat-luong-qa-quality-assurance\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"2_Dam_bao_chat_luong_QA_%E2%80%93_Quality_Assurance\"><\/span>2. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (QA \u2013 Quality Assurance)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Quy tr\u00ecnh \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e3 \u0111\u1ec1 ra trong b\u01b0\u1edbc 1 l\u00e0 ho\u1ea1ch \u0111\u1ecbnh. N\u00f3 t\u1eadp trung v\u00e0o vi\u1ec7c ki\u1ec3m so\u00e1t, \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p style=\"text-align: justify\">Quy tr\u00ecnh n\u00e0y b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n ki\u1ec3m tra c\u1ee5 th\u1ec3, li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng nguy\u00ean v\u1eadt li\u1ec7u, quy tr\u00ecnh s\u1ea3n xu\u1ea5t, hi\u1ec7u su\u1ea5t th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt li\u00ean quan. Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra sai s\u00f3t, c\u00e1c bi\u1ec7n ph\u00e1p thay th\u1ebf v\u00e0 s\u1eeda ch\u1eefa s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n k\u1ecbp th\u1eddi \u0111\u1ec3 duy tr\u00ec hi\u1ec7u qu\u1ea3 c\u1ee7a quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h3 id=\"3-kiem-soat-chat-luong-qc-quality-control\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"3_Kiem_soat_chat_luong_QC_%E2%80%93_Quality_Control\"><\/span>3. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng (QC \u2013 Quality Control)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p quan tr\u1ecdng li\u00ean quan \u0111\u1ebfn vi\u1ec7c ki\u1ec3m tra v\u00e0 th\u1eed nghi\u1ec7m c\u00e1c giai \u0111o\u1ea1n c\u1ee7a quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, gi\u00fap ch\u00fang \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed \u0111\u00e3 \u0111\u1ec1 ra. Vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o t\u00ednh an to\u00e0n v\u00e0 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00f3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin t\u1eeb \u0111\u1ed1i t\u00e1c v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i cho s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 m\u1edf r\u1ed9ng trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh.<\/p>\n<h3 id=\"4-cai-tien-chat-luong-qi-quality-improvement\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"4_Cai_tien_chat_luong_QI_%E2%80%93_Quality_Improvement\"><\/span>4. C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng (QI \u2013 Quality Improvement)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify\">C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng li\u00ean t\u1ee5c l\u00e0 m\u1ed9t quy tr\u00ecnh quan tr\u1ecdng \u0111\u1ec3 doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. Qu\u00e1 tr\u00ecnh n\u00e0y b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c c\u00f4ng vi\u1ec7c v\u00e0 quy tr\u00ecnh c\u00f3 th\u1ec3 t\u0103ng c\u01b0\u1eddng v\u00e0 t\u1ed1i \u01b0u h\u00f3a. Th\u00f4ng qua vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 n\u0103ng su\u1ea5t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn.<\/p>\n<p style=\"text-align: justify\">Qu\u00e1 tr\u00ecnh n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 vi\u1ec7c c\u1ed1 g\u1eafng t\u00ecm ki\u1ebfm l\u1ed7i sai c\u1ee7a nh\u00e2n vi\u00ean m\u00e0 m\u1ee5c ti\u00eau ch\u00ednh l\u00e0 t\u1ed1i \u01b0u h\u00f3a v\u00e0 mang l\u1ea1i s\u1ef1 thay \u0111\u1ed5i t\u00edch c\u1ef1c trong qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1ed3ng th\u1eddi, khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 th\u00fac \u0111\u1ea9y t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi tham gia \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng \u0111\u1ed9c \u0111\u00e1o v\u00e0 mang t\u00ednh x\u00e2y d\u1ef1ng.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/4-quy-trinh-quan-ly-chat-luong.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"vai-tro-cua-quan-ly-chat-luong-trong-doanh-nghiep\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Vai_tro_cua_quan_ly_chat_luong_trong_doanh_nghiep\"><\/span>Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb s\u1ef1 nh\u1ea5t qu\u00e1n trong c\u00e1c quy tr\u00ecnh, d\u1eabn \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t v\u1eddi c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5. M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m:<\/p>\n<ul>\n<li>\n<p style=\"text-align: justify\">Th\u00fac \u0111\u1ea9y nh\u1eadn th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng: \u00c1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1o ra \u00fd th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a nh\u00e2n vi\u00ean, gi\u00fap n\u00e2ng cao ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng trong to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng: Ng\u01b0\u1eddi ti\u00eau d\u00f9ng h\u00e0i l\u00f2ng khi h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng m\u00e0 h\u1ecd mong \u0111\u1ee3i.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">Gi\u1ea3m thi\u1ec3u chi ph\u00ed s\u1ea3n xu\u1ea5t: Vi\u1ec7c ki\u1ec3m tra th\u01b0\u1eddng xuy\u00ean c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c quy tr\u00ecnh s\u1ea3n xu\u1ea5t kh\u00f4ng hi\u1ec7u qu\u1ea3, t\u1eeb \u0111\u00f3 k\u1ecbp th\u1eddi \u0111i\u1ec1u ch\u1ec9nh v\u00e0 gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">\u0110\u1ea3m b\u1ea3o s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c: H\u1ed7 tr\u1ee3 vi\u1ec7c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c, gi\u1ea3m l\u00e3ng ph\u00ed v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">N\u00e2ng cao tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean: L\u00e0m vi\u1ec7c trong m\u1ed9t t\u1ed5 ch\u1ee9c s\u1ea3n xu\u1ea5t c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao s\u1ebd n\u00e2ng cao tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean v\u00ec h\u1ecd g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 xu\u1ea5t s\u1eafc c\u1ee7a th\u00e0nh ph\u1ea9m cu\u1ed1i c\u00f9ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">C\u1ea3i ti\u1ebfn k\u1ef9 thu\u1eadt v\u00e0 ph\u01b0\u01a1ng ph\u00e1p s\u1ea3n xu\u1ea5t: Gi\u00fap cung c\u1ea5p d\u1eef li\u1ec7u k\u1ef9 thu\u1eadt cho quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 s\u1ea3n ph\u1ea9m, gi\u00fap h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t t\u1ed1t h\u01a1n.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: justify\">T\u0103ng doanh thu: T\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho vi\u1ec7c s\u1ea3n xu\u1ea5t c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 thu h\u00fat nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n nh\u1edd gi\u00e1 tr\u1ecb mang l\u1ea1i.<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/5-vai-tro-cua-quan-ly-chat-luong.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"he-thong-quan-ly-chat-luong-iso-9001-2015-la-gi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"He_thong_quan_ly_chat_luong_ISO_9001_2015_la_gi\"><\/span>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001:2015 l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001:2015 l\u00e0 m\u1ed9t b\u1ed9 ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf do T\u1ed5 ch\u1ee9c Ti\u00eau chu\u1ea9n h\u00f3a Qu\u1ed1c t\u1ebf (ISO \u2013 International Organization for Standardization) ban h\u00e0nh, nh\u1eb1m \u0111\u01b0a ra c\u00e1c y\u00eau c\u1ea7u v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3 cho t\u1ed5 ch\u1ee9c. N\u00f3 bao g\u1ed3m c\u00e1c nguy\u00ean t\u1eafc, y\u00eau c\u1ea7u nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">Ti\u00eau chu\u1ea9n n\u00e0y \u00e1p d\u1ee5ng cho m\u1ecdi lo\u1ea1i t\u1ed5 ch\u1ee9c, kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o k\u00edch th\u01b0\u1edbc ho\u1eb7c ng\u00e0nh ngh\u1ec1. N\u00f3 t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ed5 ch\u1ee9c \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, n\u1eafm b\u1eaft v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u ph\u00e1p lu\u1eadt v\u00e0 quy \u0111\u1ecbnh li\u00ean quan, c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t t\u1ed5 ch\u1ee9c.<\/p>\n<p style=\"text-align: justify\">ISO 9001:2015 \u0111\u1eb7t ra m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, bao g\u1ed3m s\u1ef1 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng, l\u00e3nh \u0111\u1ea1o, tham gia c\u1ee7a nh\u00e2n vi\u00ean, quy tr\u00ecnh ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng, qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin v\u00e0 c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c.<\/p>\n<p style=\"text-align: justify\">Vi\u1ec7c th\u1ef1c hi\u1ec7n m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo ti\u00eau chu\u1ea9n ISO 9001:2015 gi\u00fap t\u1ed5 ch\u1ee9c x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c quy tr\u00ecnh, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t, n\u00e2ng cao h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd v\u00e0 quy \u0111\u1ecbnh li\u00ean quan.<\/p>\n<h2 id=\"he-thong-quan-ly-chat-luong-toan-dien-tqm-la-gi\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"He_thong_quan_ly_chat_luong_toan_dien_TQM_la_gi\"><\/span>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (Total Quality Management &#8211; TQM) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd t\u1ed5ng th\u1ec3 nh\u1eb1m t\u0103ng c\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c. TQM t\u1eadp trung v\u00e0o vi\u1ec7c li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn v\u00e0 t\u1ea1o ra s\u1ef1 thay \u0111\u1ed5i trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a t\u1ed5 ch\u1ee9c, t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify\">TQM kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, m\u00e0 l\u00e0 m\u1ed9t tri\u1ebft l\u00fd, m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n \u0111\u1ed1i v\u1edbi vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng. N\u00f3 bao g\u1ed3m c\u1ea3 vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a nh\u00e2n vi\u00ean, \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd s\u00e1ng t\u1ea1o v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<p style=\"text-align: justify\">TQM \u0111\u1eb7t s\u1ef1 ch\u00fa tr\u1ecdng v\u00e0o vi\u1ec7c thay \u0111\u1ed5i v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng m\u00e0 m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n quy tr\u00ecnh l\u00e0m vi\u1ec7c. N\u00f3 c\u0169ng t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh ho\u1eb7c s\u1eeda ch\u1eefa sau khi c\u00f3 l\u1ed7i x\u1ea3y ra.<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n TQM\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/6-he-thong-quan-ly-chat-luong-toan-dien.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<h2 id=\"cac-cong-cu-quan-ly-chat-luong-pho-bien\" style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Cac_cong_cu_quan_ly_chat_luong_pho_bien\"><\/span>C\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">7 C\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng (7 QC Tools) l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea \u0111\u01a1n gi\u1ea3n, hi\u1ec7u qu\u1ea3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i \u0111\u1ec3 thu th\u1eadp, ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng trong nhi\u1ec1u l\u0129nh v\u1ef1c. 7 C\u00f4ng c\u1ee5 n\u00e0y bao g\u1ed3m:<\/p>\n<p style=\"text-align: justify\">1. Phi\u1ebfu ki\u1ec3m so\u00e1t (Check sheet):<\/p>\n<ul>\n<li style=\"text-align: justify\">S\u1eed d\u1ee5ng \u0111\u1ec3 ghi ch\u00e9p d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng, s\u1ef1 ki\u1ec7n ho\u1eb7c \u0111\u1eb7c \u0111i\u1ec3m ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap thu th\u1eadp th\u00f4ng tin ch\u00ednh x\u00e1c, \u0111\u1ea7y \u0111\u1ee7 v\u00e0 d\u1ec5 d\u00e0ng theo d\u00f5i.<\/li>\n<li style=\"text-align: justify\">V\u00ed d\u1ee5: phi\u1ebfu ki\u1ec3m tra l\u1ed7i s\u1ea3n ph\u1ea9m, phi\u1ebfu ki\u1ec3m tra v\u1ec7 sinh khu v\u1ef1c s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">2. Bi\u1ec3u \u0111\u1ed3 ph\u00e2n l\u1edbp (Stratification):<\/p>\n<p style=\"text-align: justify\">Bi\u1ec3u \u0111\u1ed3 ph\u00e2n l\u1edbp l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 ph\u00e2n chia d\u1eef li\u1ec7u th\u00e0nh c\u00e1c nh\u00f3m con d\u1ef1a tr\u00ean c\u00e1c ti\u00eau ch\u00ed chung. Vi\u1ec7c ph\u00e2n chia n\u00e0y gi\u00fap ph\u00e2n t\u00edch v\u00e0 so s\u00e1nh hi\u1ec7u su\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng gi\u1eefa c\u00e1c nh\u00f3m m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n, t\u1eeb \u0111\u00f3 nh\u1eadn bi\u1ebft v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1eb7c th\u00f9 c\u1ee7a t\u1eebng nh\u00f3m, g\u00f3p ph\u1ea7n c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3 c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p>\n<p style=\"text-align: justify\">3. Bi\u1ec3u \u0111\u1ed3 nh\u00e2n qu\u1ea3 (Cause &amp; Effect Diagram):<\/p>\n<ul>\n<li style=\"text-align: justify\">X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng.<\/li>\n<li style=\"text-align: justify\">H\u00ecnh d\u1ea1ng x\u01b0\u01a1ng c\u00e1 gi\u00fap tr\u1ef1c quan h\u00f3a m\u1ed1i quan h\u1ec7 gi\u1eefa nguy\u00ean nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap t\u1eadp trung n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn v\u00e0o c\u00e1c nguy\u00ean nh\u00e2n ch\u00ednh.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">4. Bi\u1ec3u \u0111\u1ed3 Pareto (Pareto chart):<\/p>\n<ul>\n<li style=\"text-align: justify\">Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n theo m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng d\u1ef1a tr\u00ean nguy\u00ean t\u1eafc 80\/20.<\/li>\n<li style=\"text-align: justify\">X\u00e1c \u0111\u1ecbnh c\u00e1c nguy\u00ean nh\u00e2n chi\u1ebfm t\u1ef7 l\u1ec7 l\u1edbn nh\u1ea5t trong v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap t\u1eadp trung ngu\u1ed3n l\u1ef1c v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng nh\u1ea5t.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">5. Bi\u1ec3u \u0111\u1ed3 m\u1eadt \u0111\u1ed9 ph\u00e2n b\u1ed1 (Histogram):<\/p>\n<ul>\n<li style=\"text-align: justify\">Hi\u1ec3n th\u1ecb s\u1ef1 ph\u00e2n b\u1ed1 c\u1ee7a d\u1eef li\u1ec7u theo c\u00e1c gi\u00e1 tr\u1ecb kh\u00e1c nhau.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 \u0111\u1ed3ng \u0111\u1ec1u c\u1ee7a d\u1eef li\u1ec7u v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c gi\u00e1 tr\u1ecb n\u1eb1m ngo\u00e0i ph\u1ea1m vi cho ph\u00e9p.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">6. Bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00e1n (Scatter Diagram):<\/p>\n<ul>\n<li style=\"text-align: justify\">Hi\u1ec3n th\u1ecb m\u1ed1i quan h\u1ec7 gi\u1eefa hai bi\u1ebfn.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap x\u00e1c \u0111\u1ecbnh m\u1ed1i t\u01b0\u01a1ng quan gi\u1eefa c\u00e1c bi\u1ebfn v\u00e0 d\u1ef1 \u0111o\u00e1n gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed9t bi\u1ebfn d\u1ef1a tr\u00ean bi\u1ebfn kia.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">7. Bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t (Control Chart):<\/p>\n<ul>\n<li style=\"text-align: justify\">Theo d\u00f5i s\u1ef1 bi\u1ebfn \u0111\u1ed9ng c\u1ee7a d\u1eef li\u1ec7u trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li style=\"text-align: justify\">Gi\u00fap x\u00e1c \u0111\u1ecbnh s\u1ef1 \u1ed5n \u0111\u1ecbnh c\u1ee7a qu\u00e1 tr\u00ecnh v\u00e0 ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m b\u1ea5t th\u01b0\u1eddng.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"C\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn\" src=\"https:\/\/www.pace.edu.vn\/uploads\/news\/2024\/02\/7-cong-cu-quan-ly-chat-luong.jpg\" style=\"width: 1000px;height: 525px\"><\/p>\n<p style=\"text-align: justify\">Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trong doanh nghi\u1ec7p l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n trong c\u00e1c quy tr\u00ecnh c\u0169ng nh\u01b0 trong c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Trong kinh doanh, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t. V\u00ec m\u1ed1i quan t\u00e2m ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd mua n\u00ean m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a nh\u00e0 cung c\u1ea5p ph\u1ea3i lu\u00f4n l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng g\u00ec h\u1ecd s\u1ea3n xu\u1ea5t c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng \u1ed5n \u0111\u1ecbnh v\u00e0 t\u1ed1t.<\/p>\n<p>Ngu\u1ed3n: <a href=\"https:\/\/www.ckconitsha.com\/vn\/\">https:\/\/www.ckconitsha.com\/vn\/<\/a> T\u00e1c gi\u1ea3: <a href=\"https:\/\/www.ckconitsha.com\/vn\/author\/nguyenlandung\">Nguy\u1ec5n L\u00e2n d\u0169ng<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n t\u1eadp trung v\u00e0o \u0111\u1ea7u v\u00e0o &#8211; c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 quy tr\u00ecnh t\u1ea1o ra \u0111\u1ea7u ra. L\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 kh\u00f4ng ch\u1ec9 t\u0103ng l\u00ean m\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-13168","post","type-post","status-publish","format-standard","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/comments?post=13168"}],"version-history":[{"count":2,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13168\/revisions"}],"predecessor-version":[{"id":15523,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/posts\/13168\/revisions\/15523"}],"wp:attachment":[{"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/media?parent=13168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/categories?post=13168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ckconitsha.com\/vn\/wp-json\/wp\/v2\/tags?post=13168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}